Introduction
Welcome to our comprehensive guide on RS Pasar Rebo Call Center! In today’s digital age, healthcare institutions such as hospitals and clinics are looking to enhance their services through digital communication channels. One such channel that has gained increasing popularity is the call center. In this article, we will provide you with all the information you need to know about RS Pasar Rebo Call Center, including its history, services, facilities, and contact information. So, let’s get started!
History of RS Pasar Rebo Call Center
RS Pasar Rebo Call Center started its operation in 2017 as an effort to provide better access and service to patients. The call center is handled by a team of professional staff who are trained to assist patients with their queries, complaints, and requests. The center uses the latest telecommunication technologies to ensure that patients receive quick and accurate responses. The call center is open 24 hours a day, seven days a week, and is committed to providing excellent service to patients.
Services offered by RS Pasar Rebo Call Center
RS Pasar Rebo Call Center offers a wide range of services to patients, including:
| Service | Description |
|---|---|
| Appointment booking | Patient can schedule their appointments with doctors and specialists through the call center. |
| Medical inquiries | The center provides assistance to patients with their medical concerns and questions. |
| Complaints and feedback | The center is open to receiving and handling complaints and feedback from patients. |
| Health education | Patients can receive health education and information through the call center. |
Facilities of RS Pasar Rebo Call Center
RS Pasar Rebo Call Center is equipped with various facilities to ensure efficient and reliable service to patients. The center has a sophisticated phone system that enables the staff to handle multiple calls at once. The staff also have access to electronic medical records, which helps them to provide accurate information to patients. The center is also equipped with a feedback system that allows patients to rate the quality of service they receive.
Contact information of RS Pasar Rebo Call Center
If you need to contact RS Pasar Rebo Call Center, you can do so using the following contact information:
Phone: +62 21 877 18888
Email: callcenter@rspasarrebo.co.id
Address: Jl Raya Pasar Rebo 2, Jakarta Timur 13760, Indonesia
RS Pasar Rebo Call Center FAQs
What are the operating hours of RS Pasar Rebo Call Center?
The call center is open 24/7.
Can I book an appointment through the call center?
Yes, you can book appointments with doctors and specialists through the call center.
Can I get medical advice from the call center?
Yes, the call center provides assistance to patients with their medical concerns and questions.
How do I file a complaint or give feedback about the service?
You can file a complaint or give feedback through the call center or by sending an email to callcenter@rspasarrebo.co.id.
Are the staff at RS Pasar Rebo Call Center trained?
Yes, the staff at the call center are trained professionals who are equipped to handle patient queries, complaints, and requests.
What are the facilities available at RS Pasar Rebo Call Center?
RS Pasar Rebo Call Center is equipped with various facilities, including a sophisticated phone system, access to electronic medical records, and a feedback system.
Is the call center available for international patients?
Yes, the call center is available for both local and international patients.
How long does it take to get a response from RS Pasar Rebo Call Center?
The call center is committed to providing quick and accurate responses to patients, and response time varies depending on the nature of the inquiry or request.
What languages are supported by RS Pasar Rebo Call Center?
The call center provides service in Indonesian and English.
Can I cancel or reschedule an appointment through the call center?
Yes, you can cancel or reschedule appointments through the call center.
How do I access my medical records through the call center?
You can request access to your medical records through the call center, and the staff will provide you with the necessary information.
Is my personal information safe with RS Pasar Rebo Call Center?
Yes, RS Pasar Rebo Call Center is committed to protecting patient privacy and confidentiality.
How can I rate the quality of service I receive from RS Pasar Rebo Call Center?
You can rate the quality of service you receive through the feedback system available at the call center.
Is there a fee for using RS Pasar Rebo Call Center services?
No, there is no fee for using the call center services.
Conclusion
RS Pasar Rebo Call Center is an excellent example of how healthcare institutions are leveraging digital communication channels to enhance their services. As demonstrated throughout this guide, the call center offers a wide range of services for patients to access quickly and efficiently. Additionally, the call center is equipped with modern facilities and operates 24 hours a day, seven days a week. If you’re a patient of RS Pasar Rebo, we strongly recommend that you make use of the call center’s services to improve your patient experience.
Thank you for taking the time to read this guide. We hope that you found this information informative and useful. If you have any further questions or inquiries, don’t hesitate to contact RS Pasar Rebo Call Center using the contact information provided above.
Disclaimer
This article is intended for informational purposes only and should not be considered as medical advice. The author and publisher of this article are not responsible for any adverse consequences that may arise from the use or application of the information contained in this article.