Everything You Need to Know About Gaji Citibank Call Center

Introduction

Welcome to our comprehensive guide on Gaji Citibank Call Center. It’s no secret that Citibank is a well-known global bank that has been in operation for over 200 years. With its excellent services and customer support, it’s no wonder many people are keen to work here. In this article, we will explore everything you need to know about Gaji Citibank Call Center, including the salary, benefits, work environment, job description, and much more. So, let’s dive in!

What is Gaji Citibank Call Center?

Gaji Citibank Call Center is an outsourced call center service that operates in Malaysia. The call center provides customer support and assistance to Citibank customers across the country. The center operates 24/7, and its aim is to deliver top-notch services to all clients.

The Job Description

Working as a customer service representative in Gaji Citibank Call Center is not an easy job. The job description is diverse and requires a lot of patience, communication skills, and problem-solving abilities. Some of the primary responsibilities of customer service representatives include:

  1. Answering customer inquiries via phone, email, and chat.
  2. Resolving customer issues and complaints.
  3. Providing product and service information to customers.
  4. Updating customer records and account information.
  5. Handling customer feedback and escalating complex issues to supervisors.

The Work Environment and Culture

Gaji Citibank Call Center is committed to creating a conducive work environment that fosters employee growth and success. The center operates in a fast-paced, dynamic, and vibrant environment that encourages teamwork, innovation, and creativity. The center also offers numerous opportunities for career growth and development, making it an excellent place to work.

Gaji Citibank Call Center Salary

One of the primary questions employees ask is about salary expectations. The salary structure of Gaji Citibank Call Center varies depending on various factors such as experience, location, job role, and performance. According to Glassdoor, the average salary of a customer service representative at Gaji Citibank Call Center is RM 2,500 per month. The salary may also include additional benefits such as incentives, bonuses, and health insurance.

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The Benefits of Working at Gaji Citibank Call Center

Gaji Citibank Call Center offers its employees numerous benefits that you may not find in other call centers or industries. Some of the benefits include:

  • Competitive salary packages
  • Flexible work schedules
  • Career growth opportunities
  • Training and Skill Development Programs
  • Health and life insurance
  • Employee discounts and offers
  • Annual leave and sick leave allowances

The Ultimate Guide to Gaji Citibank Call Center

How to Apply for a Job at Gaji Citibank Call Center

Applying for a job at Gaji Citibank Call Center is a hassle-free process. The following is the procedure for applying:

  1. Visit the official website or job portals
  2. Select the job role that suits your qualifications and interests
  3. Fill in the application form and attach relevant documents
  4. Participate in the online interview process
  5. Attend the final face-to-face interview

What are the Requirements for Working at Gaji Citibank Call Center?

Working at Gaji Citibank Call Center requires you to meet specific requirements. Some of the qualifications include:

  • A minimum of a high school diploma or equivalent
  • Excellent communication skills and fluency in English and Bahasa Malaysia
  • Good computer and internet skills
  • Ability to work under pressure and meet targets
  • Good problem-solving skills and attention to detail

What is the Training Process for Gaji Citibank Call Center Employees?

Once you are hired at Gaji Citibank Call Center, you will receive thorough training that equips you with all the skills and knowledge needed to perform your duties. The training process includes product and service knowledge, communication skills, problem-solving skills, and customer handling techniques.

What is the Average Call Volume at Gaji Citibank Call Center?

Gaji Citibank Call Center receives numerous calls every day from customers seeking assistance. The center operates 24/7, and the average call volume may vary depending on time, season, or day. However, customer service representatives are trained to handle high call volumes and provide top-notch services to all customers.

What are the Career Growth Opportunities at Gaji Citibank Call Center?

Gaji Citibank Call Center offers numerous career growth opportunities to its employees. Some of the career paths include promotions to supervisory roles, team leader positions, quality assurance positions, or moving to different departments such as fraud management or collections.

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What is the Employee Turnover Rate at Gaji Citibank Call Center?

Employee turnover is a common challenge in the call center industry. However, Gaji Citibank Call Center strives to create a conducive work environment that encourages employee retention. The center has a relatively low employee turnover rate, thanks to its commitment to employee welfare and career growth.

What are the Key Skills Required to Work at Gaji Citibank Call Center?

Working at Gaji Citibank Call Center requires you to have specific skills and abilities. Some of the key skills needed include:

  • Excellent communication skills
  • Good problem-solving skills
  • High level of patience and empathy
  • Ability to multitask and handle pressure
  • Good computer and internet skills

What is the Average Shift Duration at Gaji Citibank Call Center?

Gaji Citibank Call Center operates 24/7 and adheres to a shift system. Customer service representatives may work in eight-hour shifts, working in either day or night shifts. The center also provides flexible work schedules, including part-time or full-time work arrangements.

What is the Dress Code at Gaji Citibank Call Center?

The dress code at Gaji Citibank Call Center is strictly business casual. Employees are required to dress appropriately, wearing clean and neat attire. The center prohibits wearing inappropriate attire such as ripped jeans, crop tops, or overly revealing clothes.

Do Gaji Citibank Call Center Employees Work on Weekends and Public Holidays?

Yes. Gaji Citibank Call Center operates 24/7, and its employees may work during weekends and public holidays. However, the management ensures that employees enjoy a work-life balance by providing them with flexible work schedules, shift allowances, and additional days off.

What is the Performance Evaluation Process at Gaji Citibank Call Center?

Gaji Citibank Call Center evaluates employee performance regularly using various metrics such as call handling time, customer satisfaction rates, and quality assurance scores. Employees receive feedback on their performance and areas that need improvement. The management may also provide incentives or bonuses to top-performing employees.

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What is the Average Customer Satisfaction Rate at Gaji Citibank Call Center?

Gaji Citibank Call Center prides itself on providing top-notch services to all customers. The center evaluates customer satisfaction rates using various metrics such as Net Promoter Scores (NPS). According to Glassdoor, Gaji Citibank Call Center has an average customer satisfaction rate of 80%, indicating its commitment to delivering excellent services.

What are the Common Challenges Faced by Gaji Citibank Call Center Employees?

Working at Gaji Citibank Call Center comes with its fair share of challenges, including:

  • High call volumes
  • Dealing with angry or irate customers
  • Technical issues and system downtimes
  • Tackling difficult or complex customer issues
  • Working long hours or night shifts

What are the Key Performance Indicators (KPIs) for Customer Service Representatives at Gaji Citibank Call Center?

Working as a customer service representative at Gaji Citibank Call Center requires you to meet specific targets or KPIs. Some of the primary KPIs include call handling time, first call resolution rates, customer satisfaction rates, and quality assurance scores.

Conclusion

Gaji Citibank Call Center offers excellent job opportunities for individuals who are passionate about delivering top-notch services to customers. Working here comes with numerous benefits such as competitive salary packages, career growth opportunities, and a conducive work environment. With its commitment to employee welfare and customer satisfaction, Gaji Citibank Call Center remains a top employer of choice in Malaysia.

Closing Statement with Disclaimer

The information provided in this article is intended to provide general information on Gaji Citibank Call Center. The salary, benefits, and other information may vary depending on various factors such as location, job role, and performance. The information is accurate at the time of writing, and we do not guarantee its accuracy, completeness, or reliability. The readers are encouraged to contact Citibank or Gaji Citibank Call Center for additional information or clarifications.