Since 2006, Indonesian taxation has progressed in the field of services with the establishment of a tax call center. This service is called Kring Pajak which was formed on Presidential Instruction No. 03 of 2006 concerning the Investment Climate Policy Package.
It cannot be denied, the presence of Tax Kring is very helpful for people who want to ask everything about taxation. With the demikian this service becomes a means of education for people who are still blind to taxes.
So far, there are still many people who have not obeyed taxes not because they do not want to pay taxes. It’s just that they don’t understand the payment mechanism and the types of taxes they have to pay. But with this service, people can freely ask questions.
Inquiring through this service is also more convenient and efficient. Because you don’t need to come to the tax office and wait in line for a long time, just with a phone connection you can ask a lot of things more personally and exclusively. Anytime and anywhere as long as it is still in business hours, then this service is reliable.
In addition to asking about taxation, tax call centers through Tax Kring can also be used when you experience obstacles when paying taxes. If you still do not know much about this service, then we will explain it as a solution to tax problems.
Various Kinds of Tax Kring Services
This form of service from the tax call center is an effort by the Directorate General of Taxes (DJP) so that taxation in Indonesia is more open and touches all levels of society. Therefore, DJP launched a Tax Kring based on the Regulation of the Directorate General of Taxation Number PER-22 / PJ / 2014.
With the launch of the service, from then on all levels of society can contact the tax office at 500200. This service receives questions about income levies, value-added levies, earth and building levies, to questions about tax returns and how to calculate them.
Tax Kring provides two types of services for you. The first service is inbound which serves all sorts of information, complaints, and agent communications. The second service is an out-of-office service or calling an agent to meet clients to solve taxation issues.
As technology advances, you can not only contact tax agencies by phone. But, it can also be online through the official website keluhan.pajak.go.id, email, or fax. Not only that, now you can even contact the taxation agency officially via live chat.
Online Tax Kring
This official service is present to help taxation services in Indonesia, because telephone services alone are not enough and cannot serve all people’s needs for tax services.
Therefore, the directorate general of exposure adds this tax call center service through online services. This is expected to maximize taxation services in Indonesia.
In order to enjoy online taxation services, you must access the pengaduan.pajak.go.id website and create an account on the website. Once the account has been successfully created, you can disclose any questions and complaints regarding taxes. After that, you just have to wait for a response from the officer.
Kring Pajak Live Chat
Kring pajak live chat was created with the aim of providing convenience to the taxpayers to report annual tax returns. In addition, this service provides other information about everything about official complaints and all complaints.
With this service, taxation issues are increasingly accessible and asked by everyone. The disclosure of tax information is also increasingly accessible to anyone without hesitation.
Especially for young people who like chat services, because they will be lazy to visit the employment office if only to ask about basic things. However, these basic things are very important to know.
Complaints and Consultations Through Tax Credit
As explained earlier, the tax call center service can handle various types of complaints and consultation places regarding the mandatory levy for all Indonesian people. Complaints that can be submitted include:
- Regarding the facilities and infrastructure of taxation services. This is very common, because sometimes there are only facilities and infrastructure in taxation services that are problematic. In fact, it interferes with your comfort.
- Performance of tax office employees. Employee performance will certainly greatly affect the reputation of an office and the type of service. What’s more if in the field of taxation is quite sensitive.
- Violations of the code of ethics and criminal acts committed by DGT employees. The offense in question can be a criminal act. For example, you are blackmailed by dgégé employees.
Meanwhile, the consultations that you can convey through tax credit are:
- How to access all taxation services. This often happens to ordinary people in the field of taxation and they do not understand how to use all the services that have been provided.
- Measures of tax administration.
Advantages of Tax Kring Service
This tax call center service without face-to-face provides many benefits to depositors when compared to face-to-face direct services. These advantages are obtained because Tax Kring has many advantages when compared to direct services.
The following are the advantages possessed by Kring Pajak:
- Save a lot of time, because you don’t need to come directly to the tax office and wait in line for a long time. Even more so if you have a busy daily schedule, naturally you don’t want to spend time in the tax office. Therefore, the presence of Tax Kring is very helpful.
- Information is accurate because it is sourced from the official tax officer, so that all information provided is guaranteed to be accurate.
- The results of calculating the amount of levies are guaranteed to be precise, because the calculations carried out are in accordance with the applicable rules. The same goes for if you visit the tax office in person.
International Tax Credits to Know
This program is one of the most inovativ tax call center services in the world and has a major impact on Indonesian taxation. This is certainly not just nonsense, because various awards in international events have been achieved by this service.
This djp innovation won The Best Contact Center award given by the Indonesia Contact Center Association in 2013. Not only that, after that Kring Pajak ranked first in the Top Ranking Performers Contact Center World APAC event in Singapore.
In the event Kring Pajak was awarded as The Best Customer Services-Small. The next international achievement is that this Indonesian tax call center won the Top Ranking Performers Contact Center World APAC in Las Vegas in the same year.
Even in this event, one of the teams from the tax service managed to get a silver medal. This is very proud for Indonesia, because it has a credible service and is recognized by the world.
Kring Pajak with all its service innovations has made Indonesian people more concerned about taxes. Ease of access and good service provided, of course, makes anyone feel comfortable to submit a complaint and consult.
The tax call center service has also been proven to educate the public a lot. Therefore, you should not hesitate to contact Kring Pajak through all available platforms.