The Ultimate Guide to True Move H Call Center: Everything You Need to Know

Introduction

Welcome to our comprehensive guide on True Move H Call Center. As one of the leading mobile network providers in Thailand, True Move H has undoubtedly revolutionized the way people communicate in the country. Whether you are a current or potential customer, this guide is for you. In this guide, we will explore what True Move H Call Center is, its features, its benefits, and so much more. So, buckle up, and let’s dive in.

What is True Move H Call Center?

True Move H Call Center is the customer service center of True Move H, which is a subsidiary of True Corporation, a leading telecommunications company in Thailand. True Move H provides mobile voice, internet, and data services to millions of customers in Thailand, and its call center serves as the primary point of contact for customers looking to request support, report issues, or make inquiries.

Why You Should Choose True Move H?

True Move H is one of the most popular mobile network providers in Thailand for good reasons. Here is why:

  • Unbeatable network coverage: With the highest number of base stations in Thailand, True Move H provides extensive network coverage, thereby ensuring reliable connectivity in even remote locations.
  • Competitive pricing: True Move H offers some of the most competitive prices in the market without compromising on quality and coverage.
  • Innovative services: True Move H is known for its innovative and customer-centric services, such as the TrueID app, which allows customers to stream their favorite content on-the-go.
  • Excellent customer service: True Move H’s customer service team is available 24/7 and is always eager to help customers with their inquiries, complaints, or issues.

How to Contact True Move H Call Center?

There are several ways to contact True Move H Call Center, including:

  • Calling 1242, which is True Move H’s hotline for customers in Thailand.
  • Using the True iService app, which allows customers to access a range of services, such as bill payment and account management, while on-the-go.
  • Visiting one of True Move H’s customer centers across Thailand.
  • Sending an email to True Move H’s customer service team at cs@truemoveh.com.

The Benefits of Using True Move H Call Center

Using True Move H Call Center comes with several benefits, including:

  • Instant support: True Move H’s customer service team is always available to provide instant support and help customers resolve their issues quickly and efficiently.
  • Convenience: Customers can access True Move H’s customer service from anywhere, at any time, using various channels, such as phone, email, or social media.
  • Expert advice: True Move H’s customer service team is made up of experts who have extensive knowledge and experience in the telecommunications industry, ensuring that customers receive accurate, relevant, and helpful advice.
  • Improved customer experience: By using True Move H Call Center, customers can enjoy a seamless and hassle-free experience, thereby increasing their satisfaction and loyalty.
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True Move H Call Center Services

True Move H Call Center provides various services to its customers, including:

  • Account management, such as checking account balance, paying bills, and updating account details.
  • Technical support, such as troubleshooting network issues, configuring devices, and tracking network coverage.
  • Complaint handling, such as escalating issues, conducting investigations, and offering remedies.
  • Product and service inquiries, such as checking promotions, plans, and services, and making recommendations.

True Move H Call Center Opening Hours

True Move H Call Center is available 24/7, which means that customers can contact True Move H’s customer service team at any time, day or night. However, some services may have specific operating hours, which are usually communicated to customers beforehand.

True Move H Call Center Complaint Handling Process

If you have a complaint regarding True Move H’s services or products, you can contact True Move H Call Center to raise your concern. The customer service team will then log your complaint and investigate it. Within ten working days, True Move H will provide you with a resolution, which may include a remedy or an explanation.

True Move H Call Center Training and Development

True Move H values its employees, and as such, invests heavily in their training and development. All employees of True Move H Call Center undergo comprehensive training programs that equip them with the necessary skills and knowledge to deliver excellent customer service. Besides, True Move H Call Center adopts various performance management approaches that ensure that employees’ skills and knowledge are continually refined and updated.

True Move H Call Center Awards and Recognition

True Move H Call Center has received several awards and recognition for its excellent customer service. In 2020, True Move H Call Center was awarded the Best Contact Center in Asia, the Best Community Spirit Award, and the Best Industry Innovation Award by Contact Center World. These awards are a testament to True Move H’s commitment to providing the best customer service in Thailand.

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Conclusion

In conclusion, True Move H Call Center is an essential component of True Move H’s customer service strategy, and it has undoubtedly played a significant role in making True Move H one of the most popular mobile network providers in Thailand. By leveraging innovative technologies, hiring competent employees, and adopting customer-centric approaches, True Move H Call Center has created a customer service experience that is second to none. So, if you are a True Move H customer, do not hesitate to contact True Move H Call Center for any inquiries, complaints, or issues.

Disclaimer

This article has been written for informational purposes only, and we do not guarantee its accuracy or completeness. We encourage readers to conduct further research and seek professional advice before making any decisions based on the information provided in this article.

True Move H Call Center Information
Website https://truemoveh.truecorp.co.th/
Hotline 1242
Email cs@truemoveh.com
True iService App Available on App Store and Google Play

FAQs

1. How can I check my True Move H balance?

You can check your True Move H balance by dialing *121# on your mobile device or using the True iService app.

2. How do I activate my True Move H SIM card?

You can activate your True Move H SIM card by visiting one of True Move H’s customer centers, presenting your identification documents, and completing the activation process.

3. How can I top up my True Move H account?

You can top up your True Move H account by purchasing a top-up card, using the True iService app, or visiting one of True Move H’s customer centers.

4. How do I transfer credit to another True Move H user?

You can transfer credit to another True Move H user by dialing *123*recipient’s mobile number*amount# and following the instructions provided.

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5. How do I activate international roaming on my True Move H account?

You can activate international roaming on your True Move H account by contacting True Move H Call Center or visiting one of True Move H’s customer centers.

6. What should I do if my True Move H SIM card is lost or stolen?

If your True Move H SIM card is lost or stolen, you should contact True Move H Call Center immediately to report the incident and request a replacement SIM card.

7. What are the different True Move H plans available?

True Move H offers various plans, including prepaid plans, postpaid plans, and data plans, each with unique features and benefits. To know more about these plans, visit True Move H’s website or contact True Move H Call Center.

8. How do I activate TrueID on my True Move H account?

You can activate TrueID on your True Move H account by downloading the TrueID app, registering, and linking your True Move H number to the app.

9. How do I make a complaint to True Move H?

You can make a complaint to True Move H by contacting True Move H Call Center or submitting a complaint via the True iService app.

10. How do I upgrade my True Move H plan?

You can upgrade your True Move H plan by contacting True Move H Call Center or visiting one of True Move H’s customer centers.

11. Does True Move H offer any discounts or promotions?

Yes, True Move H offers various discounts and promotions from time to time. You can stay updated by visiting True Move H’s website or following their social media pages.

12. Can I use True Move H services outside Thailand?

Yes, you can use True Move H services outside Thailand by activating international roaming or purchasing a travel SIM card from True Move H.

13. Can I cancel my True Move H plan?

Yes, you can cancel your True Move H plan by contacting True Move H Call Center or visiting one of True Move H’s customer centers. However, some plans may have cancellation fees or conditions, so make sure to check beforehand.