Introduction
It’s no secret that customer service is an essential aspect of any business. As a business owner, you need to ensure that your customers are satisfied with the service they receive. One of the best ways to do this is by implementing a call center. A call center can help you manage your customers’ queries, complaints, and feedback, ultimately improving your business’s overall customer experience. However, setting up a call center can be expensive, especially for small businesses. This is where free call center tools come in. By using these tools, you can set up a call center for your business without breaking the bank. In this article, we’ll be discussing the top free tool call centers that you can use for your business.
Why Do You Need A Call Center?
Before we dive into the list of top free tool call center software, let’s discuss why having a call center is crucial for your business.
Firstly, a call center helps you manage your customers’ issues quickly and efficiently. With a call center, customers can reach out to your business and get their issues resolved in real-time. This can lead to increased customer satisfaction and loyalty.
Secondly, a call center can help you track customer feedback and complaints. By keeping track of customer queries and complaints, you can identify areas where you need to improve your business, ultimately leading to better customer service.
Finally, having a call center can give your business an edge over your competitors. By providing excellent customer service, you can attract and retain more customers, ultimately leading to increased revenue.
Top Free Tool Call Center Software
1. Freshcaller
Freshcaller is a cloud-based call center software that offers a free plan. The free plan includes features such as call recording, call forwarding, and IVR. Freshcaller also offers integrations with popular CRM software such as Salesforce, Hubspot, and Zoho.
2. Bitrix24
Bitrix24 is a free customer relationship management software that includes a call center feature. The call center feature offers features such as call recording, IVR, and call statistics. Bitrix24 also includes other features such as task management, project management, and team collaboration.
3. Zoho Desk
Zoho Desk is a cloud-based customer support software that offers a free plan. The free plan includes a call center feature that allows you to manage your customers’ calls efficiently. Zoho Desk also includes other features such as ticket management, knowledge base, and customer satisfaction surveys.
4. CallHippo
CallHippo is a cloud-based call center software that offers a free plan. The free plan includes features such as call recording, IVR, and call forwarding. CallHippo also offers integrations with popular CRM software such as Zoho, Salesforce, and Pipedrive.
5. Aircall
Aircall is a cloud-based call center software that offers a free plan. The free plan includes features such as call recording, IVR, and call forwarding. Aircall also offers integrations with popular CRM software such as Salesforce, Hubspot, and Zendesk.
Comparison Table
| Software | Free Plan Features | Integrations |
|---|---|---|
| Freshcaller | Call recording, call forwarding, IVR | Salesforce, Hubspot, Zoho |
| Bitrix24 | Call recording, IVR, call statistics | Google Drive, Dropbox, Zendesk |
| Zoho Desk | Ticket management, knowledge base, call center | Salesforce, G Suite, Zapier |
| CallHippo | Call recording, IVR, call forwarding | Zoho, Salesforce, Pipedrive |
| Aircall | Call recording, IVR, call forwarding | Salesforce, Hubspot, Zendesk |
FAQs
Q1. Are these free call center tools reliable?
Ans. Yes, these call center tools are reliable. However, it’s important to remember that they offer limited features compared to paid call center software.
Q2. How do I choose the right call center software for my business?
Ans. Before choosing a call center software, consider your business’s needs and budget. Research different call center software and compare their features and pricing to find the one that suits your business the most.
Q3. Will I need to install any software to use these free call center tools?
Ans. No, these free call center tools are cloud-based, which means you don’t need to install any software. All you need is an internet connection and a web browser.
Q4. How many agents can I have on these free call center tools?
Ans. The number of agents you can have on these free call center tools depends on the plan you choose. Generally, free plans offer limited agent capacities, while paid plans offer unlimited agents.
Q5. Can I customize the IVR on these free call center tools?
Ans. Yes, most of these free call center tools offer IVR customization. However, the level of customization may vary depending on the plan you choose.
Q6. How do I integrate these free call center tools with my CRM software?
Ans. Most of these free call center tools offer CRM integrations out of the box. However, you may need to configure the integration settings to make it work correctly.
Q7. How do I handle sensitive customer information on these free call center tools?
Ans. It’s important to ensure that you comply with data privacy regulations when handling sensitive customer information on these free call center tools. Make sure that the call center software you choose is GDPR compliant and that your agents are trained to handle sensitive information.
Conclusion
Implementing a call center can be a great way to improve your business’s overall customer experience. However, it can be expensive, especially for small businesses. By using free call center tools, you can set up a call center for your business without breaking the bank. In this article, we discussed the top free tool call center software that you can use for your business. We also provided a comparison table and answered some frequently asked questions to help you choose the right call center software for your business.
If you haven’t implemented a call center for your business yet, now is the time to do so. By providing excellent customer service, you can attract and retain more customers, ultimately leading to increased revenue for your business.
Disclaimer
The information provided in this article is for general information purposes only. We do not endorse any of the call center software listed in this article. It’s crucial to do your research and choose a call center software that suits your business’s needs and budget.