Tol Batang Semarang Call Center: Comprehensive Guide and FAQ

Introduction

Welcome to our comprehensive guide on the Tol Batang Semarang Call Center. As one of the busiest toll roads in Indonesia, it is essential to have a reliable call center to provide assistance to those who use the road daily. In this guide, we aim to provide you with all the information you need to know about the Tol Batang Semarang Call Center. Whether you are a frequent user or a first-time visitor, this guide will help you navigate the toll road with ease.

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In this guide, you will find information about the services provided by the Tol Batang Semarang Call Center, how to contact them, and frequently asked questions. We also have a table that contains all the complete information about the call center, which you can use as a quick reference guide.

So, let’s get started!

Tol Batang Semarang Call Center: What You Need to Know

The Tol Batang Semarang Call Center is a service provided by the Indonesian Toll Road Authority (BPJT) to assist road users in case of emergencies or any other concerns regarding the toll road. The toll road is one of the busiest in Indonesia as it connects the city of Semarang to other major cities such as Jakarta, Surabaya, and Yogyakarta. The call center provides a range of services to ensure the safety and convenience of road users.

Services Provided by Tol Batang Semarang Call Center

The Tol Batang Semarang Call Center provides a range of services, including:

Service Description
Emergency Assistance Provides immediate assistance during emergencies such as accidents, breakdowns, and medical emergencies.
Information Provides information about traffic conditions, toll rates, and other relevant information.
Toll Payment Assistance Assists road users who have difficulties with toll payments or have lost their electronic toll card.
Complaints and Feedback Handles complaints and feedback regarding the toll road services, including maintenance, safety, and other issues.
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How to Contact Tol Batang Semarang Call Center

You can contact the Tol Batang Semarang Call Center through the following channels:

  • Telephone: 14080 (local) or +62 24 767 4747 (international)
  • Email: info@tolbatangsemarang.com
  • Website: www.tolbatangsemarang.com
  • Social Media: Facebook, Twitter, Instagram

FAQs

Q: What are the operating hours of Tol Batang Semarang Call Center?

A: The Tol Batang Semarang Call Center operates 24/7, so you can contact them at any time.

Q: What should I do in case of an accident on the toll road?

A: If you are involved in an accident, call the Tol Batang Semarang Call Center immediately for assistance. They will provide you with the necessary assistance and help you contact the police and ambulance if needed.

Q: Can I pay toll fees using cash?

A: No, the toll road only accepts electronic toll cards. You can purchase an electronic toll card at the designated toll booths or through online services.

Q: Can I get a refund if I lose my electronic toll card?

A: Yes, you can get a refund for the remaining balance on your lost electronic toll card. You can contact the Tol Batang Semarang Call Center for assistance.

Q: How can I report a maintenance issue on the toll road?

A: You can report any maintenance issues or concerns to the Tol Batang Semarang Call Center. They will forward your complaint to the relevant authorities for action.

Q: Is there a speed limit on the toll road?

A: Yes, the speed limit on the toll road is 80 km/h. Please be mindful of other road users and follow road safety regulations.

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Q: Can I use the toll road without an electronic toll card?

A: No, you need an electronic toll card to use the toll road. You can purchase one at the designated toll booths or through online services.

Q: Can I get assistance if my car breaks down on the toll road?

A: Yes, if your car breaks down on the toll road, you can call the Tol Batang Semarang Call Center for assistance. They will dispatch a tow truck to assist you.

Q: Are there rest areas on the toll road?

A: Yes, there are rest areas located along the toll road where you can take a break or refreshments.

Q: What should I do if I lose my toll card?

A: You should contact the Tol Batang Semarang Call Center immediately to report the loss of your toll card. They will assist you in blocking the card to prevent unauthorized use.

Q: How can I pay toll fees online?

A: You can pay toll fees online through the official website of Tol Batang Semarang or through mobile payment apps.

Q: Is there a toll fee for motorcycles?

A: Yes, motorcycles are subject to toll fees. The toll fee for motorcycles is lower than that for cars.

Q: How can I check my toll balance?

A: You can check your toll balance through the official website of Tol Batang Semarang or by contacting the Tol Batang Semarang Call Center.

Q: Can I get a discount on toll fees?

A: Yes, there are discounts available for frequent toll road users and electronic toll card users.

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Q: How can I report a lost item on the toll road?

A: If you lose an item on the toll road, you can contact the Tol Batang Semarang Call Center for assistance. They will help you locate your lost item if possible.

Conclusion

Thank you for reading our comprehensive guide on the Tol Batang Semarang Call Center. We hope that this guide has provided you with all the information you need to know about the call center and its services. Remember, if you have any questions or concerns, feel free to contact the Tol Batang Semarang Call Center through their various channels. Safe travels!

Take Action Today

If you found this guide helpful, don’t forget to share it with your friends or family who may be traveling on the Tol Batang Semarang toll road. You can also follow Tol Batang Semarang on social media to stay updated on the latest news and promotions.

Disclaimer

This guide is for informational purposes only. While we strive to provide accurate and up-to-date information, we do not guarantee the accuracy or completeness of the information provided. The Tol Batang Semarang Call Center reserves the right to change its services and policies without notice. Always follow road safety regulations and guidelines when using the toll road.