Texas Children’s Hospital Jobs Call Center: Opportunities to Make a Difference

Introduction

Welcome to our exclusive guide on Texas Children’s Hospital jobs call center. Texas Children’s is renowned for providing exceptional care to children and their families. Established in 1954, the hospital is a part of the world’s largest health care center in the Texas Medical Center. The hospital is ranked as one of the best children’s hospitals in the United States, which makes it a perfect place to start a career in healthcare.

The hospital’s call center is the first point of contact for patients, families, and healthcare providers. Therefore, it plays a crucial role in ensuring that all inquiries are answered and resolved promptly. If you are passionate about healthcare and want to make a difference, then working at Texas Children’s call center is an excellent opportunity for you.

Our guide aims to provide you with comprehensive information on Texas Children’s Hospital jobs call center. From job requirements to salaries, we have covered everything to help you make an informed decision. So, let’s dive in!

Who are We Looking For?

At Texas Children’s Hospital call center, we are looking for individuals who are passionate about healthcare and have a heart for helping others. We seek people who are dedicated to providing excellent customer service and can work well in a dynamic and fast-paced environment.

You must have excellent communication skills, both verbal and written, and be able to multitask effectively. You will be responsible for answering calls, emails, and online chats, so you should have exceptional problem-solving skills and be able to work under pressure. Previous experience in a call center or healthcare setting is preferred, but not mandatory.

At Texas Children’s Hospital, we value diversity and inclusivity. We encourage individuals from all backgrounds to apply for our call center jobs.

What are the Job Requirements?

At Texas Children’s Hospital call center, we require our employees to have a high school diploma or GED. You should also have at least one year of experience in a customer service role, preferably in a call center or healthcare setting. An associate degree or higher is preferred but not mandatory.

You must be able to type at least 40 words per minute and have experience with Microsoft Office applications. Familiarity with electronic medical records (EMRs) is an added advantage.

At Texas Children’s Hospital, we require all our employees to undergo a background check, pre-employment drug screening, and vaccination against selected diseases. We also conduct regular training to ensure that our employees are up-to-date with the latest healthcare practices.

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What are the Available Positions?

Texas Children’s Hospital call center has various positions available for aspiring healthcare professionals. Some of the positions include:

Position Description
Call Center Representative Responsible for answering calls, emails, and online chats from patients, families, and healthcare providers. Assists in scheduling appointments and resolving inquiries.
Telehealth Coordinator Organizes virtual appointments between patients and healthcare providers. Manages telehealth software and provides technical support to patients and providers.
Interpreter Provides interpretation services to patients and families whose primary language is not English. Translates medical terminologies and assists in scheduling appointments.
Patient Service Coordinator Responsible for managing patient referrals, scheduling appointments, and providing customer service. Assists in resolving billing inquiries and insurance coverage.

These are just some of the available positions at Texas Children’s Hospital call center. You can visit our careers page to see other available opportunities.

What is the Salary Range?

The salary range for Texas Children’s Hospital call center jobs varies depending on the position, experience, and qualifications. The starting salary for a call center representative is approximately $30,000 per year, while the starting salary for a telehealth coordinator is around $35,000 per year.

If you have additional certifications or experience, your salary may be higher. At Texas Children’s Hospital, we offer competitive salaries and benefits packages, including health insurance, retirement plans, and paid time off.

What are the Benefits of Working at Texas Children’s Hospital Call Center?

Working at Texas Children’s Hospital call center has various benefits, which include:

  • Opportunities for career growth and advancement
  • Competitive salaries and benefits packages
  • A collaborative and diverse work environment
  • Access to cutting-edge healthcare technology and practices
  • Opportunities to make a difference in patients’ lives

Furthermore, Texas Children’s Hospital has consistently been ranked as one of the best children’s hospitals in the United States. Therefore, working here adds significant value to your resume and sets you apart from other healthcare professionals.

FAQs

1. How do I apply for a job at Texas Children’s Hospital call center?

You can apply for a job at Texas Children’s Hospital call center by visiting our careers page and submitting your application online.

2. What are the qualifications required to work at Texas Children’s Hospital call center?

At Texas Children’s Hospital call center, we require our employees to have a high school diploma or GED. You should also have at least one year of experience in a customer service role, preferably in a call center or healthcare setting. An associate degree or higher is preferred but not mandatory.

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3. What are the available positions at Texas Children’s Hospital call center?

Some of the available positions at Texas Children’s Hospital call center include call center representative, telehealth coordinator, interpreter, and patient service coordinator.

4. What is the salary range for call center jobs at Texas Children’s Hospital?

The salary range for Texas Children’s Hospital call center jobs varies depending on the position, experience, and qualifications. The starting salary for a call center representative is approximately $30,000 per year, while the starting salary for a telehealth coordinator is around $35,000 per year.

5. What are the benefits of working at Texas Children’s Hospital call center?

Working at Texas Children’s Hospital call center has various benefits, which include opportunities for career growth and advancement, competitive salaries and benefits packages, and a collaborative and diverse work environment.

6. What is the hiring process for Texas Children’s Hospital call center jobs?

The hiring process for Texas Children’s Hospital call center jobs includes submitting an application online, undergoing a background check, pre-employment drug screening, and vaccination against selected diseases. We also conduct regular training for our employees.

7. What is the work schedule for call center jobs at Texas Children’s Hospital?

Call center jobs at Texas Children’s Hospital have varying work schedules. Some employees work 8-hour shifts, while others work 12-hour shifts. We have day, evening, and night shifts available, including weekends and holidays.

8. What is the dress code at Texas Children’s Hospital call center?

The dress code at Texas Children’s Hospital call center is business casual. Employees are expected to dress professionally and wear closed-toe shoes.

9. Is training provided for call center jobs at Texas Children’s Hospital?

Yes, Texas Children’s Hospital provides regular training to ensure that our employees are up-to-date with the latest healthcare practices and processes.

10. What is the work culture like at Texas Children’s Hospital call center?

The work culture at Texas Children’s Hospital call center is collaborative and diverse. We value inclusivity and teamwork and strive to create a positive work environment for our employees.

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11. How can I contact Texas Children’s Hospital call center?

You can contact Texas Children’s Hospital call center by calling our toll-free number at 1-800-844-8260 or emailing us at callcenter@texaschildrens.org.

12. Can I work remotely for Texas Children’s Hospital call center?

At this time, Texas Children’s Hospital call center does not offer remote work options.

13. What are the working hours for call center jobs at Texas Children’s Hospital?

Working hours for call center jobs at Texas Children’s Hospital vary. We have day, evening, and night shifts available, including weekends and holidays.

Conclusion

If you are passionate about healthcare and want to make a difference in patients’ lives, then working at Texas Children’s Hospital call center is an excellent opportunity for you. We provide competitive salaries, career growth opportunities, and a collaborative work environment. Our call center is the first point of contact for patients, families, and healthcare providers. Therefore, you can make a significant impact in their lives by providing exceptional service and care.

We hope that our guide has provided you with comprehensive information on Texas Children’s Hospital jobs call center. If you have any further questions or would like to apply for a job, please visit our careers page or contact our call center at 1-800-844-8260. We look forward to having you on our team!

Closing Statement with Disclaimer

Thank you for reading our guide on Texas Children’s Hospital jobs call center. Please note that the information provided in this article is accurate at the time of writing, but may be subject to change. We recommend that you visit our website or contact our call center for the latest information on job opportunities and requirements.

Furthermore, the information provided in this article is for informational purposes only and should not be construed as legal advice. We do not guarantee employment or job offers to any individual who applies for a job at Texas Children’s Hospital call center. All decisions regarding employment are made on a case-by-case basis and are subject to our hiring policies and procedures.

Lastly, we are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, or any other protected status. If you feel that you have been discriminated against during the hiring process, please contact our Human Resources department immediately.