Teleperformance Shreveport Call Center: Providing Exceptional Customer Service

Opening Statement: Connecting People and Businesses through Quality Service

Welcome to this exciting article that focuses on Teleperformance Shreveport Call Center. This article will take you on a comprehensive journey into the world of Teleperformance Shreveport Call Center, one of the leading call centers in the United States. We will explore the company’s background, its operations, and how it has become a reputable player in the contact center industry.

Are you a business owner looking to outsource your customer service? Or are you a job seeker looking for a rewarding career in the call center industry? Whatever the case may be, you have come to the right place. This article is designed to give you an insight into Teleperformance Shreveport’s operations, services, and benefits to clients and employees alike.

So, buckle up, and get ready for an exciting ride as we explore the ins and outs of Teleperformance Shreveport Call Center.

Introduction: A Brief Overview of Teleperformance Shreveport Call Center

Teleperformance is a leading provider of outsourced customer experience management services worldwide. The company has a global footprint that spans six continents, with over 380,000 employees serving 170 markets. Teleperformance assists businesses in managing their customer interactions through various channels such as voice, email, chat, and social media.

Teleperformance Shreveport Call Center is one of the company’s many contact centers in the United States. The center offers high-quality customer service solutions to a broad range of industries, including telecommunications, healthcare, financial services, and retail. Since its establishment, the center has been providing exceptional customer service solutions to clients across the United States.

At Teleperformance Shreveport Call Center, employees are the backbone of the company’s success. The center employs over 900 employees who are committed to providing outstanding customer service to clients.

Let’s dive deeper into what makes Teleperformance Shreveport Call Center a unique and reliable provider of customer service solutions.

The Company’s History and Milestones

Teleperformance Shreveport Call Center has been operating for over 20 years. The center opened its doors in 1997 and has since grown into a reputable player in the contact center industry.

In 2005, the center underwent a significant expansion, which involved the addition of over 200 new workstations. This expansion enabled the center to broaden its service offerings, including email and chat support, order processing, and technical support.

In 2018, Teleperformance Shreveport Call Center was recognized as one of the best places to work in the state of Louisiana by the Best Companies Group. This recognition was based on employee feedback on various factors such as compensation, benefits, employee morale, and work-life balance.

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The Company’s Operations and Services

Teleperformance Shreveport Call Center offers a wide range of customer service solutions to clients across different industries.

One of the center’s core services is voice support. The center’s agents are trained to handle calls across various industries, including telecommunications, healthcare, and financial services. The center also offers email and chat support, which enables clients to interact with their customers through different channels.

Teleperformance Shreveport Call Center also provides back-office solutions, including order processing, data entry, and technical support. These services allow clients to focus on their core business while Teleperformance handles the necessary administrative tasks.

The Company’s Benefits to Clients and Employees

Teleperformance Shreveport Call Center offers many benefits to its clients and employees. For clients, the center provides access to a pool of skilled and trained agents who have a deep understanding of their industry. The center also offers flexible engagement models that cater to the unique needs of each client.

For employees, Teleperformance Shreveport Call Center offers a supportive work environment that promotes job satisfaction and career growth. The center provides ongoing training and development programs that enable employees to acquire new skills and advance their careers. The center also offers a comprehensive benefits package that includes healthcare, retirement, and paid time off.

The Company’s Performance Metrics and Accreditations

Teleperformance Shreveport Call Center is committed to providing exceptional customer service to clients. The center measures its performance using various metrics such as first-call resolution rate, average handling time, and customer satisfaction score. These performance metrics enable the center to continuously improve its operational efficiency and customer service quality.

Teleperformance Shreveport Call Center is also accredited by the Better Business Bureau (BBB) and the Electronic Privacy Information Center (EPIC). These accreditations demonstrate the center’s commitment to ethical business practices and data privacy.

The Company’s Dedication to Corporate Social Responsibility

Teleperformance Shreveport Call Center is dedicated to making a positive impact in the communities where it operates. The center supports various community organizations through donations and volunteer work.

In 2019, Teleperformance Shreveport Call Center partnered with the Food Bank of Northwest Louisiana to support a local backpack program that provides children with nutritious meals during weekends and holidays. The center’s employees volunteered their time to pack and distribute backpacks to over 200 children in the community.

The Company’s Future Plans and Outlook

Teleperformance Shreveport Call Center has ambitious plans for the future. The center aims to expand its service offerings to cater to the changing needs of clients. The center also plans to invest in new technologies that will enhance its operational efficiency and customer service quality.

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With the continued commitment to excellence in customer service, Teleperformance Shreveport Call Center is well-positioned to remain a leading player in the contact center industry.

Teleperformance Shreveport Call Center Table

Company Name Teleperformance Shreveport Call Center
Industry Contact Center Services
Year Founded 1997
Headquarters Shreveport, Louisiana
Number of Employees 900+
Services Voice Support, Email and Chat Support, Back-Office Solutions, Technical Support
Accreditations Better Business Bureau (BBB), Electronic Privacy Information Center (EPIC)
Corporate Social Responsibility Supports local community organizations through donations and volunteer work

Frequently Asked Questions (FAQs)

1. What industries does Teleperformance Shreveport Call Center serve?

Teleperformance Shreveport Call Center provides customer service solutions to various industries such as telecommunications, healthcare, financial services, and retail.

2. Does Teleperformance Shreveport Call Center offer back-office solutions?

Yes, the center offers back-office solutions such as order processing, data entry, and technical support.

3. What channels of communication does Teleperformance Shreveport Call Center provide?

The center provides voice support, email, and chat support channels.

4. How many employees does Teleperformance Shreveport Call Center have?

Teleperformance Shreveport Call Center has over 900 employees.

5. What accreditations does Teleperformance Shreveport Shreveport Call Center have?

The center is accredited by the Better Business Bureau (BBB) and the Electronic Privacy Information Center (EPIC).

6. What is Teleperformance Shreveport Call Center’s commitment to corporate social responsibility?

The center is committed to making a positive impact in the communities where it operates by supporting various community organizations through donations and volunteer work.

7. What are Teleperformance Shreveport Call Center’s future plans?

The center plans to expand its service offerings and invest in new technologies to enhance its operational efficiency and customer service quality.

8. How does Teleperformance Shreveport Call Center measure its performance?

The center measures its performance using various metrics such as first-call resolution rate, average handling time, and customer satisfaction score.

9. What is the company culture like at Teleperformance Shreveport Call Center?

Teleperformance Shreveport Call Center fosters a supportive work environment that promotes job satisfaction and career growth. The center provides ongoing training and development programs that enable employees to acquire new skills and advance their careers.

10. What are the benefits of partnering with Teleperformance Shreveport Call Center?

Partnering with Teleperformance Shreveport Call Center provides access to a pool of skilled and trained agents who have a deep understanding of a client’s industry. The center also offers flexible engagement models that cater to the unique needs of each client.

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11. Does Teleperformance Shreveport Call Center provide round-the-clock service?

Yes, the center operates 24/7, providing clients with round-the-clock customer service solutions.

12. What sets Teleperformance Shreveport Call Center apart from its competitors?

Teleperformance Shreveport Call Center’s commitment to excellence in customer service and operational efficiency sets it apart from its competitors. The center employs a highly skilled workforce and uses state-of-the-art technologies to deliver outstanding results to clients.

13. How does Teleperformance Shreveport Call Center ensure data privacy and security?

The center is accredited by the Electronic Privacy Information Center (EPIC) and adheres to strict data privacy and security protocols. The center’s agents are trained to handle sensitive customer data with utmost care and confidentiality.

Conclusion: Join the Winning Team at Teleperformance Shreveport Call Center

Teleperformance Shreveport Call Center is a leading provider of customer service solutions to businesses across different industries. The center’s commitment to excellence in customer service, operational efficiency, and corporate social responsibility sets it apart from its competitors.

Teleperformance Shreveport Call Center offers a supportive work environment that promotes job satisfaction and career growth. Employees have access to ongoing training and development programs, a comprehensive benefits package, and opportunities to advance their careers.

If you are a business owner looking to outsource your customer service or a job seeker looking for a rewarding career in the call center industry, Teleperformance Shreveport Call Center might be the perfect fit for you. Join the winning team at Teleperformance Shreveport Call Center and experience the benefits of exceptional customer service solutions.

Closing Statement with Disclaimer: Get Exceptional Customer Service Solutions with Teleperformance Shreveport Call Center

Thank you for reading this article about Teleperformance Shreveport Call Center. We hope that you found the information provided here valuable and informative. Teleperformance Shreveport Call Center is committed to providing exceptional customer service solutions to clients across different industries.

This article was created for informational purposes only. The opinions expressed in this article are solely those of the author and do not reflect the opinions of Teleperformance Shreveport Call Center. The information provided in this article is subject to change without notice, and you should always verify any information before acting on it.

For more information about Teleperformance Shreveport Call Center and its services, please visit their official website.