Sykes Job Description Call Center: Everything You Need to Know


Greetings, dear readers! Are you looking for a career in the call center industry? If yes, then you must have heard about Sykes. Sykes is a renowned call center company that provides excellent job opportunities to people worldwide. If you want to know more about Sykes job description in the call center industry, then you’re at the right place! In this article, we will provide you with a detailed explanation of Sykes job description, including its duties, requirements, career growth opportunities, salary, and more. So, let’s dive into it!

What is Sykes?

Sykes is a global business process outsourcing (BPO) company that provides customer experience management services to leading brands worldwide. It has been in the industry for more than two decades and has more than 70 locations worldwide. Sykes is committed to providing exceptional customer service to its clients by utilizing the latest technology and best practices in the industry.

Why is Sykes a Good Place to Work?

Sykes is an excellent place to work because of its culture, work-life balance, and career growth opportunities. The company values its employees’ contribution and provides them with the best benefits, including flexible work schedules, paid time off, health insurance, and retirement plans. At Sykes, you’ll find a supportive and friendly work environment that promotes teamwork and rewards hard work. Moreover, Sykes provides its employees with numerous career growth opportunities, including training, personal development, and promotions.

The Sykes Call Center Job Description

The Sykes Job Description Call Center includes various roles and responsibilities, depending on the department and project you’ll be assigned to. However, some key duties and responsibilities are common across all Sykes call center jobs. Below are some of the standard roles and responsibilities:

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Roles and Responsibilities

Roles Responsibilities
Customer Service Representative (CSR) Answer customer inquiries, resolve customer issues, and provide excellent customer service through phone, email, or chat.
Technical Support Representative Provide technical support to customers for products and services through call or chat.
Collections Specialist Manage and collect overdue accounts, provide payment options, and resolve customer issues related to billing and payments.
Sales Representative Conduct sales activities through phone or chat, engage with prospects, and promote products or services.

Sykes Job Description Requirements

To work with Sykes, you’ll need to meet specific requirements, including:


  • A high school diploma or equivalent
  • Fluency in the English language, both written and spoken
  • Basic computer knowledge
  • Excellent communication and problem-solving skills
  • Willingness to work in a fast-paced environment
  • Availability to work on a flexible schedule, including weekends and holidays

Sykes Job Description Salary and Benefits

Working with Sykes comes with many benefits, including competitive salary, bonuses, and comprehensive benefits packages, including health insurance, retirement plans, and paid time off. The salary for Sykes jobs varies depending on the role, location, and experience level. However, the salary range for call center jobs at Sykes is between $10 to $20 per hour.

Frequently Asked Questions (FAQs)

1. How do I apply for a job at Sykes?

To apply for a job at Sykes, visit their career website and search for available positions that match your skills and experience. Select the position you want to apply for and follow the instructions to submit your application.

2. Can I work from home?

Yes, Sykes offers work-from-home opportunities for some of its call center jobs, depending on the project and the department you’ll be assigned to.

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3. What is the interview process like?

The interview process at Sykes usually involves a phone or video interview, followed by an in-person interview or assessment center, depending on the position and location.

4. Is there any training provided?

Yes, Sykes provides its employees with comprehensive training programs to equip them with the necessary skills and knowledge to perform their duties efficiently.

5. What is the work schedule like?

The work schedule at Sykes varies depending on the project and department. However, most call center jobs at Sykes have flexible work schedules that include weekends and holidays.

6. What is the dress code like?

The dress code at Sykes is usually business casual, although it may vary depending on the project and location.

7. How can I grow my career at Sykes?

At Sykes, you can grow your career through various training and personal development programs that the company provides. Moreover, Sykes offers its employees opportunities for promotions and advancement within the company.


Now that you know the Sykes job description call center, including its duties, requirements, career growth opportunities, salary, and more, you can make an informed decision if this company aligns with your career goals. Sykes is an excellent place to work if you’re looking for a career in the call center industry, and it provides a supportive and friendly work environment that promotes growth and development. So, what are you waiting for? Apply today and join the Sykes family!


The information provided in this article is for general informational purposes only. We do not make any warranties about the completeness, reliability, and accuracy of this information. Any action you take based on the information provided in this article is strictly at your own risk, and we will not be liable for any losses and damages in connection with the use of our website and articles.

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