The Rise of Sterling Global in Baguio City’s Call Center Industry

Introduction

Welcome to our comprehensive guide on Sterling Global Baguio City Call Center! In this article, we’ll provide detailed information about the company, its history, services, and impact on the call center industry in Baguio City. Let’s dive right in!

The Call Center Industry in Baguio City

Baguio City, also known as the City of Pines, has been a thriving hub for business process outsourcing (BPO) companies since the early 2000s. The city’s cool climate, skilled and English-proficient workforce, and supportive local government have made it an ideal location for BPO companies to set up shop.

In the call center industry, Baguio City ranks as one of the top cities in the Philippines. In a 2019 report by the Department of Information and Communications Technology (DICT), Baguio City was identified as the second top location for IT-BPM (information technology-business process management) in Northern Luzon, after Metro Clark in Pampanga.

With more than 25,000 BPO workers, Baguio City generates significant revenue and employment opportunities for its residents. BPO companies, including Sterling Global, play a crucial role in the city’s economic growth.

Sterling Global’s Origin Story

Sterling Global is a UK-based BPO company that specializes in providing customer support and back-office solutions to clients worldwide. In 2015, the company expanded its operations to the Philippines and chose Baguio City as its location.

The company’s decision to open a branch in Baguio City was driven by the city’s competitive labor market, backed by a strong educational system and relatively low cost of living.Since then, Sterling Global has become one of the fastest-growing BPO companies in the city, with over 1,500 employees working in their state-of-the-art facilities.

Sterling Global’s Services

Sterling Global provides a wide range of services to its clients, including customer support, technical support, telemarketing, and back-office solutions. The company has a team of highly skilled agents who are trained to deliver exceptional customer experiences for their clients.

TRENDING 🔥  Interview Questions for Call Center Managers

Their back-office services include data entry, data processing, document management, and accounting, among others. These services are designed to help businesses streamline their operations and focus on their core competencies.

The Impact of Sterling Global in Baguio City

Since its establishment in Baguio City, Sterling Global has contributed significantly to the city’s growing call center industry. The company has provided job opportunities for thousands of Baguio City residents, boosting local employment rates and economic growth.

Moreover, Sterling Global’s commitment to providing high-quality services has earned them a reputation as one of the most reliable BPO companies in the city. Their success has inspired other BPO companies to follow suit and expand their operations in Baguio City.

The Future of Sterling Global in Baguio City

Sterling Global’s success in Baguio City has set the stage for their continued growth in the Philippines. The company has plans to expand its operations in the country, with Baguio City remaining a critical location for Sterling Global.

The company’s expansion is expected to create more job opportunities for Baguio City residents, further boosting the city’s economy.

Sterling Global Baguio City Call Center Information

Company Name Sterling Global
Location Baguio City, Philippines
Year Established 2015
Services Offered Customer support, technical support, telemarketing, and back-office solutions
Number of Employees Over 1,500
Contact Information Email: info@sterlingglobal.com
Phone: +63 74 422 0162

Frequently Asked Questions

1. What is Sterling Global Baguio City Call Center?

Sterling Global is a UK-based BPO company that provides customer support and back-office solutions to clients worldwide. They established their operations in Baguio City in 2015.

2. What are the services provided by Sterling Global Baguio City Call Center?

Sterling Global offers a wide range of services, including customer support, technical support, telemarketing, and back-office solutions like data entry, data processing, document management, and accounting services.

3. How many employees does Sterling Global Baguio City Call Center have?

Sterling Global has over 1,500 employees working in their Baguio City location.

TRENDING 🔥  For Insurance Agencies Call Center: Maximizing Efficiency and Customer Satisfaction

4. What is the impact of Sterling Global on the call center industry in Baguio City?

Sterling Global has contributed significantly to the growth of the call center industry in Baguio City by providing job opportunities for residents and boosting the local economy.

5. Why did Sterling Global choose Baguio City as its location?

Sterling Global chose Baguio City as their location due to the city’s competitive labor market, backed by a strong educational system and relatively low cost of living.

6. What are the future plans of Sterling Global in Baguio City?

Sterling Global plans to expand its operations in the Philippines, with Baguio City remaining a critical location.

7. How can I contact Sterling Global Baguio City Call Center?

You can reach Sterling Global at info@sterlingglobal.com or by phone at +63 74 422 0162.

8. How does Sterling Global ensure high-quality services for its clients?

Sterling Global has a team of highly skilled agents who are trained to deliver exceptional customer experiences for their clients. They also invest in state-of-the-art facilities and cutting-edge technology to provide the best possible services.

9. What is the company culture like at Sterling Global Baguio City Call Center?

Sterling Global fosters a culture of diversity, inclusion, and continuous learning. They prioritize employee engagement, growth, and well-being, making it an excellent workplace for their employees.

10. What are the benefits of outsourcing to Sterling Global Baguio City Call Center?

Outsourcing to Sterling Global allows businesses to focus on their core competencies while having access to high-quality customer support and back-office solutions. It can also be cost-effective, saving businesses money and resources.

11. What sets Sterling Global apart from other BPO companies in Baguio City?

Sterling Global’s commitment to providing high-quality services and fostering a positive company culture sets them apart from other BPO companies in Baguio City.

TRENDING 🔥  Jobs Home Call Center: The Future of Work?

12. How does Sterling Global contribute to the local community in Baguio City?

Sterling Global provides job opportunities and economic growth for Baguio City residents, making a significant contribution to the local community.

13. How can I apply for a job at Sterling Global Baguio City Call Center?

You can visit their website at www.sterlingglobal.com/careers and browse their available job openings. You can also send your resume to their HR department at careers@sterlingglobal.com.

Conclusion

There you have it, a comprehensive guide on Sterling Global Baguio City Call Center. We hope this article has provided you with valuable insights into the company, its services, and its impact on the call center industry in Baguio City.

With its commitment to high-quality services and the continued growth of its operations, Sterling Global is a promising player in the BPO industry. We encourage you to explore the benefits of outsourcing to Sterling Global, whether you’re a small business or a large enterprise.

Take Action Now

Visit Sterling Global’s website at www.sterlingglobal.com to learn more about their services and how they can help your business succeed. You can also contact them directly at info@sterlingglobal.com or +63 74 422 0162.

Closing Statement with Disclaimer

The information presented in this article is based on our extensive research and may be subject to change. We strive to provide accurate and up-to-date information but make no guarantees as to the accuracy, completeness, suitability, or validity of any information presented. The use of this information is at your own risk, and we advise you to conduct your own research and seek professional advice before making any decisions.

This article may contain links to third-party websites that we have no control over. We do not endorse or make any representations about the third-party websites and their contents or any products or services offered. The use of any third-party website is at your own risk.