Sriwijaya Air Semarang Call Center – The Ultimate Guide


Greetings esteemed readers! Are you looking for reliable air travel to and from Semarang? Look no further than Sriwijaya Air Semarang. The airline has been a household name for over two decades, providing affordable and top-notch air travel services to millions of people. This article is a comprehensive guide that contains all the information you need about Sriwijaya Air Semarang Call Center. So, sit back, relax, and let’s explore the world of Sriwijaya Air Semarang together.

Who is Sriwijaya Air Semarang?

Sriwijaya Air Semarang is a subsidiary of Sriwijaya Air, one of the largest airlines in Indonesia. The airline was established in 2003 and has since grown to become a major player in the country’s aviation industry. Sriwijaya Air Semarang operates in several cities in Indonesia, including Jakarta, Medan, Surabaya, and of course, Semarang.

What Services Does Sriwijaya Air Semarang Offer?

Sriwijaya Air Semarang offers a range of services to make your air travel experience comfortable and hassle-free. Some of the services provided by Sriwijaya Air Semarang include:

Services Description
Flight booking Sriwijaya Air Semarang offers easy and convenient flight booking services online or via their call center.
Baggage allowance The airline provides generous baggage allowance, depending on your travel class.
Flight changes and cancellations Sriwijaya Air Semarang allows passengers to change or cancel their flights, subject to certain terms and conditions.
Onboard services Passengers can enjoy in-flight meals, entertainment, and other amenities depending on their travel class.

What is Sriwijaya Air Semarang Call Center?

Sriwijaya Air Semarang Call Center is a dedicated customer service hotline available 24/7 to assist passengers with their inquiries, bookings, reservations, and other concerns. The call center is staffed by a team of trained and friendly customer service representatives who are always ready to help.

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How to Reach Sriwijaya Air Semarang Call Center?

There are several ways to reach Sriwijaya Air Semarang Call Center:

1. Phone

You can call the airline’s toll-free number at 0804 1 777 888 or +62 21 2927 2222 if you’re calling from outside Indonesia.

2. Email

You can send an email to, and a customer service representative will get back to you with a response within two business days.

3. Live Chat

Visit the airline’s website and click on the “Live Chat” icon on the lower right corner of the screen to start chatting with a customer service representative.

4. Social Media

You can also reach out to Sriwijaya Air Semarang on social media platforms like Facebook and Twitter.

Frequently Asked Questions

1. Can I change my flight booking?

Yes, you can change your flight booking subject to certain terms and conditions.

2. What is the baggage allowance for Sriwijaya Air Semarang?

The baggage allowance for Sriwijaya Air Semarang depends on your travel class.

3. Can I cancel my flight booking?

Yes, you can cancel your flight booking subject to certain terms and conditions.

4. How can I check-in for my flight?

You can check-in for your flight online or at the airport.

5. What forms of payment does Sriwijaya Air Semarang accept?

The airline accepts credit cards, bank transfers, and other payment methods depending on your location.

6. What are the restrictions on carry-on baggage?

The restrictions on carry-on baggage depend on your travel class and destination.

7. Can I request for special assistance?

Yes, you can request for special assistance, such as wheelchair, crutches, or other medical or mobility aids.

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8. What are the age restrictions for infants and children?

Infants must be under two years old, while children are between two and twelve years old.

9. What is the refund policy for flight cancellations?

The refund policy for flight cancellations is subject to certain terms and conditions.

10. Can I book a flight for someone else?

Yes, you can book a flight for someone else, but you need to provide the passenger’s details, such as name, age, and contact information.

11. What should I do if I miss my flight?

You need to contact the airline as soon as possible to reschedule your flight.

12. What should I do if my baggage is lost or damaged?

You need to file a report with the airline’s baggage service office and provide your baggage claim tag and other relevant information.

13. Can I get a refund for unused tickets?

Yes, you can get a refund for unused tickets subject to certain terms and conditions.


Thank you for reading our ultimate guide to Sriwijaya Air Semarang Call Center. We hope that you have found this article informative and helpful. If you have any questions or concerns, please do not hesitate to contact the airline’s call center for assistance. We encourage you to book your next travel with Sriwijaya Air Semarang for a comfortable and enjoyable air travel experience. Let’s fly together!


All the information provided in this article is accurate and up-to-date at the time of writing. However, Sriwijaya Air Semarang reserves the right to change its policies, terms and conditions, or services without prior notice. We advise you to check the airline’s website or contact their call center for the most recent and updated information.

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