Sriwijaya Air Indonesia Call Center: Get All Your Queries Answered


Welcome to our comprehensive article on the Sriwijaya Air Indonesia call center. We understand that as a traveler, you may have many queries and concerns regarding your flight bookings, schedules, baggage allowances, cancellations, and more. This article is designed to provide you with all the necessary information about Sriwijaya Air’s call center, so that you can reach out to their customer service team without any hassle or confusion.

As one of Indonesia’s top airlines, Sriwijaya Air is committed to providing a seamless travel experience to its passengers. The airline operates flights to various domestic and international destinations, with a fleet of modern aircraft and a team of experienced professionals. However, we understand that sometimes unexpected situations may arise, and you may need to contact the airline’s support team for assistance. In such cases, the call center is the most convenient and efficient way to get in touch with Sriwijaya Air.

Before we delve into the details of Sriwijaya Air’s call center, let us take a brief look at the history and background of the airline.

A Quick Overview of Sriwijaya Air

Sriwijaya Air was founded in 2003, and has since then become one of Indonesia’s leading airlines. The airline is based in Jakarta, and operates flights to over 50 destinations across Indonesia, as well as to Malaysia, Singapore, and China. Sriwijaya Air’s fleet consists of Boeing 737 and Airbus A320 aircraft, which are equipped with modern amenities and features. The airline offers various classes of travel, including Economy, Business, and First Class, to cater to the diverse needs of its passengers.

Sriwijaya Air is known for its high standards of safety and punctuality, as well as for its excellent customer service. The airline has won several awards and accolades over the years, including the Indonesia Travel and Tourism Award for Best Domestic Low-Cost Carrier in 2015 and 2016, and the Indonesia Customer Satisfaction Award in 2017.

Why Contact Sriwijaya Air’s Call Center?

As a Sriwijaya Air passenger, you may need to contact the airline’s call center for various reasons. Some of the common queries and concerns that passengers may have include:

Query/Concern Examples
Flight bookings How to make a reservation, change or cancel a booking, check flight availability and fares
Flight schedules Timings of flights, delays or cancellations, connecting flights, airport information
Baggage allowances What is allowed as carry-on or checked baggage, excess baggage fees, lost or damaged baggage
Special needs Requests for wheelchair assistance, dietary requirements, medical conditions, traveling with infants or pets
Payment and refunds Payment options, refund policies, invoice requests, credit card issues
Loyalty programs Enrollment and redemption of frequent flyer miles, benefits and privileges, tier qualification
Other issues Complaints, feedback, suggestions, general information

If you have any of the above concerns, or any other questions related to your Sriwijaya Air booking, you can contact the airline’s call center for prompt and reliable assistance. Let us now take a closer look at the various ways in which you can reach out to Sriwijaya Air’s customer service team.

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How to Contact Sriwijaya Air’s Call Center

Option 1: Phone

The easiest and most direct way to contact Sriwijaya Air’s call center is by phone. The airline’s call center is available 24/7, and you can reach out to them at any time of the day or night. Sriwijaya Air has dedicated phone lines for different types of queries, so make sure you choose the right one to avoid any delays or miscommunications.

Here are the various phone numbers that you can use to contact Sriwijaya Air’s call center:

Query/Concern Phone Number
General inquiries and complaints +62 21 2927 2222
Flight bookings and reservations +62 21 8063 0011
Baggage inquiries and claims +62 21 2927 2222 or +62 21 2251 2358
Special assistance and requests +62 21 2927 2222 or +62 21 2251 2358
Corporate or group bookings +62 21 8063 0011
Loyalty program inquiries +62 21 2927 2222 or +62 21 2251 2358

When you call Sriwijaya Air’s call center, make sure you have your booking reference or ticket number handy, as this will help the customer service representative to pull up your details quickly. You may also be asked to verify your identity by providing your name, date of birth, or passport number.

Once you have connected to the right department, describe your query or concern clearly and concisely. The customer service representative will then provide you with the necessary information or assistance, and may also offer additional suggestions or alternatives if required. If you are not satisfied with the outcome, you can ask to speak to a supervisor or escalate the issue to a higher authority.

Option 2: Email

If you prefer to communicate in writing, you can email Sriwijaya Air’s customer service team with your queries or concerns. The airline’s email address is However, please note that email responses may take longer than phone calls, and may not be as effective in urgent cases.

Option 3: Live Chat

Sriwijaya Air also offers a live chat service on its website, where you can chat with a customer service representative in real-time. To access the live chat feature, go to the Sriwijaya Air website (, click on the ‘Contact Us’ tab, and select ‘Live Chat Support’. You will then be connected to a chat window, where you can type in your query and get instant replies.

Option 4: Social Media

If you are active on social media, you can also reach out to Sriwijaya Air’s customer service team on various social media platforms. The airline has official accounts on Facebook, Twitter, Instagram, and YouTube. You can send them a direct message or post a public comment with your query or feedback. However, please note that social media responses may be delayed, and may not be as secure as other channels.

Frequently Asked Questions (FAQs)

1. What is Sriwijaya Air’s baggage policy?

Sriwijaya Air’s baggage policy varies depending on the route and cabin class. Generally, passengers are allowed to carry one piece of cabin baggage and one piece of checked baggage, with weight and size restrictions. Excess baggage fees may apply, and certain items may be prohibited. You can find detailed information about Sriwijaya Air’s baggage policy on their website or by calling the call center.

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2. Can I make changes to my Sriwijaya Air booking online?

Yes, you can make certain changes to your Sriwijaya Air booking online, such as adding extra baggage, requesting special meals, or selecting seats. However, if you need to make more significant changes, such as changing the dates or destinations of your flights, you may need to contact the call center or visit a Sriwijaya Air ticketing office.

3. How can I check the status of my Sriwijaya Air flight?

You can check the status of your Sriwijaya Air flight on the airline’s website or mobile app. Simply enter your flight number, departure date, and destination, and you will get real-time updates on the flight’s schedule, delays, or cancellations. You can also sign up for flight alerts via SMS or email.

4. What is Sriwijaya Air’s frequent flyer program?

Sriwijaya Air’s frequent flyer program is called ‘Sriwijaya Air Travel Pass’. Passengers can earn and redeem miles on Sriwijaya Air flights, as well as on flights with partner airlines. Members of the program are also entitled to various benefits and privileges, such as priority check-in, extra baggage allowances, and lounge access.

5. How can I cancel my Sriwijaya Air booking?

You can cancel your Sriwijaya Air booking by calling the call center, visiting a ticketing office, or using the online cancellation feature on the airline’s website. Please note that cancellation fees may apply, and refunds may take up to several weeks to process.

6. What if my Sriwijaya Air flight is delayed or cancelled?

If your Sriwijaya Air flight is delayed or cancelled due to reasons within the airline’s control, such as technical issues or operational problems, you may be entitled to compensation or assistance. Sriwijaya Air’s policy on flight delays and cancellations is outlined on their website, and you can also contact the call center for further information.

7. How can I request special assistance for my Sriwijaya Air flight?

If you have special needs or requirements, such as wheelchair assistance, medical conditions, or dietary restrictions, you can request assistance from Sriwijaya Air’s customer service team. You can do this at the time of booking, or by contacting the call center at least 48 hours before your flight.

8. What payment options are available for Sriwijaya Air bookings?

Sriwijaya Air accepts various payment options, including credit cards, bank transfers, and cash payments at ticketing offices or designated payment centers. Please note that certain payment methods may incur additional fees or restrictions.

9. Is it possible to upgrade my Sriwijaya Air ticket to a higher class?

Yes, you can upgrade your Sriwijaya Air ticket to a higher class, subject to availability and additional fees. You can do this by contacting the call center or visiting a ticketing office.

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10. Can I transfer my Sriwijaya Air flight to someone else?

Yes, you can transfer your Sriwijaya Air flight to someone else, subject to certain conditions and fees. You can contact the call center or visit a ticketing office to make the transfer.

11. What is Sriwijaya Air’s policy on child passengers?

Sriwijaya Air allows child passengers, with certain age restrictions and requirements. Infants under 2 years of age can travel for free with an adult passenger, but may not occupy a seat. Children between 2 and 12 years of age are considered minors, and may require special assistance or travel documents. You can find more information about traveling with children on Sriwijaya Air’s website, or by contacting the call center.

12. What is Sriwijaya Air’s policy on pets?

Sriwijaya Air allows certain animals to be transported as cargo, subject to certain conditions and fees. Pets or emotional support animals are not allowed in the cabin, except for trained service animals. You can find more information about transporting pets on Sriwijaya Air’s website, or by contacting the call center.

13. How can I provide feedback or complaints to Sriwijaya Air?

If you have any feedback, suggestions, or complaints regarding your Sriwijaya Air experience, you can contact the call center, email the customer service team, or use the feedback form on the airline’s website. Sriwijaya Air encourages passengers to provide constructive feedback and suggestions, as this helps the airline to improve its services and operations.


We hope this article has provided you with all the necessary information about Sriwijaya Air’s call center, and how to reach out to the airline’s customer service team. Whether you have a question about your flight booking, a concern about the baggage policy, or a complaint about the service, Sriwijaya Air’s call center is always there to assist you.

Remember to choose the right communication channel based on your query or concern, and be clear and concise when describing your issue. Also, keep in mind that Sriwijaya Air’s call center operates 24/7, so you can contact them at any time of the day or night.

We wish you a safe and pleasant journey with Sriwijaya Air!

Closing Statement with Disclaimer

The information provided in this article is solely for informational and educational purposes. The authors and publishers of this article are not affiliated with Sriwijaya Air, nor do they endorse or promote any products or services offered by the airline. The information provided may be subject to change without notice, and we do not guarantee the accuracy or completeness of the information. The authors and publishers of this article shall not be liable for any losses or damages that may arise from the use or reliance of the information provided.