SriLankan Airlines Call Center – A One-Stop Solution for All Your Travel Needs

An Introduction to SriLankan Airlines

SriLankan Airlines is the flag carrier of Sri Lanka and a member of the Oneworld airline alliance. It was founded in 1979 and has its headquarters in Katunayake, Sri Lanka. The airline operates flights to over 110 destinations across 48 countries and has a fleet of 27 aircraft, including Airbus A330 and A320 aircraft. SriLankan Airlines is known for its exceptional customer service, in-flight comfort, and reliability.

Whether you are flying for business or leisure, SriLankan Airlines offers a range of services to make your journey comfortable and hassle-free. The airline provides excellent facilities like spacious seating, in-flight entertainment, delicious meals, and Wi-Fi connectivity to keep you connected on the go.

At SriLankan Airlines, we understand that travel can be stressful, which is why we have a dedicated call center to assist our passengers with all their travel-related queries. Our call center provides a one-stop solution for all your travel needs, making travel planning and booking an enjoyable experience.

The SriLankan Airlines Call Center – Your Travel Companion

Whether you’re planning a trip or need to make changes to your existing booking, our call center is available 24/7 to assist you. Our professionally trained staff is always at your disposal to provide you with the necessary information and guidance to make your journey as smooth as possible.

Our call center services include:

Services Details
Flight reservations We offer flight bookings and reservations to all SriLankan Airlines destinations.
Flight changes and cancellations We assist our passengers with flight changes and cancellations according to the airline’s policy.
Baggage services We provide information on baggage allowance, lost or delayed baggage, and baggage claim procedures.
Special assistance We offer assistance to passengers with special needs, including medical assistance, wheelchair assistance, and special meals.
Online check-in We assist our passengers with online check-in and e-ticketing services.
Flight status and schedules We provide our passengers with up-to-date information on flight schedules and status.
General travel information We assist our passengers with information on visa requirements, travel documents, and other travel-related queries.
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Our call center services are available in multiple languages, including English, Sinhalese, and Tamil. Our staff is trained to provide personalized services to cater to the specific requirements of our passengers.

Frequently Asked Questions

Here are some frequently asked questions about SriLankan Airlines:

1. What is the baggage allowance for SriLankan Airlines passengers?

Each passenger is allowed one piece of hand luggage and one piece of checked baggage. Check your ticket or contact our call center for more details.

2. How can I check-in for my SriLankan Airlines flight?

You can check-in online, at the airport, or through our call center. Contact us for help with check-in.

3. What is the policy for flight changes and cancellations?

Flight changes and cancellations are subject to the airline’s policy. Contact our call center for assistance.

4. What is the procedure for claiming lost baggage?

Report lost baggage at the airport or contact our call center for assistance with lost baggage.

5. How can I request special assistance for my flight?

Contact our call center in advance to request special assistance for your flight.

6. What meals are available on SriLankan Airlines?

We offer a range of delicious meals, including vegetarian and special meals. Contact our call center to request a special meal.

7. How can I earn frequent flyer miles with SriLankan Airlines?

Join our frequent flyer program, FlySmiLes, and earn miles every time you travel with us. Contact our call center for more details.

8. What is the procedure for visa applications?

Contact our call center for information on visa requirements and procedures.

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9. How can I book a SriLankan Airlines flight?

You can book a flight online, through our call center, or at the airport. Contact us for more information.

10. What is the procedure for claiming a refund?

Refunds are subject to the airline’s policy. Contact our call center for assistance with claiming a refund.

11. How can I upgrade my seat or class?

Contact our call center to upgrade your seat or class. Upgrades are subject to availability.

12. How can I access Wi-Fi during my flight?

We offer Wi-Fi connectivity on select flights. Contact our call center for more information.

13. What is the policy on carrying pets on SriLankan Airlines flights?

Pets are not allowed on SriLankan Airlines flights, except for service animals.

The Concluding Paragraphs

SriLankan Airlines is committed to providing a comfortable and pleasant travel experience to all its passengers. Our call center services are designed to make your travel planning and booking experience convenient and hassle-free. Our staff is dedicated to providing personalized services to cater to the specific needs of our passengers.

So why wait? Contact our call center today and experience hassle-free travel with SriLankan Airlines!

Thank you for choosing SriLankan Airlines!

Closing Statement with Disclaimer

The information provided in this article is for informational purposes only. SriLankan Airlines reserves the right to make changes to its policies and services without notice. For accurate and up-to-date information, please visit the SriLankan Airlines website or contact our call center.

All information provided in this article is accurate to the best of our knowledge at the time of publication. However, we do not guarantee its accuracy or completeness. SriLankan Airlines shall not be held responsible for any errors or omissions in the information provided in this article.

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Thank you for reading this article, and we hope you found it useful.