Discover the Southlake Mall Call Center: All You Need to Know

Welcome to the World of Southlake Mall Call Center 👋

If you’re looking for a shopping center that offers the ultimate shopping experience, then Southlake Mall is the place to be. Located in Merrillville, Indiana, this mall has been a shopping haven for locals and visitors alike since it was first established in 1974. But did you know that within Southlake Mall lies a hidden gem – a call center that is committed to providing exceptional customer service? In this article, we will delve into all you need to know about the Southlake Mall Call Center, from its history and operations to its role in the community.

🏬 The History of Southlake Mall 🏬

Southlake Mall was first opened in 1974 by the Prudential Insurance Company of America, and since then, it has undergone several changes in ownership and management. Today, the mall is owned by Starwood Capital Group and is managed by Simon Property Group, one of the largest real estate investment trusts in the world. The mall features over 120 stores, including popular brands like Macy’s, JCPenney, and H&M. The mall also has a food court, a movie theater, and various other amenities.

📞 The Birth of the Southlake Mall Call Center 📞

In 2010, Simon Property Group saw the need to centralize its customer service operations to ensure that shoppers receive the best possible service. This led to the creation of the Southlake Mall Call Center, which serves as the main point of contact for customers who need assistance with anything related to the mall. The call center is located within Southlake Mall and is staffed by a team of experienced customer service representatives who are dedicated to providing a seamless and enjoyable shopping experience for all visitors.

📚 The Operations of the Southlake Mall Call Center 📚

The Southlake Mall Call Center is open seven days a week, from 10:00 am to 9:00 pm on Mondays through Saturdays and from 11:00 am to 6:00 pm on Sundays. Customers can reach the call center by dialing (219) 738-2260 or by using the Live Chat feature on the mall’s website. The call center handles a wide range of inquiries, from questions about store hours and locations to requests for gift cards and general mall information. The call center also manages lost and found items, handles customer complaints, and provides assistance for shoppers with special needs.

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👥 Meet the Team 👥

The Southlake Mall Call Center is staffed by a team of customer service representatives who are passionate about their work. These individuals have undergone extensive training to ensure that they can handle any inquiry with professionalism and efficiency. They are knowledgeable about the mall’s offerings and are dedicated to making every customer’s shopping experience at Southlake Mall a memorable one. Whether you need help finding a specific store or require assistance with a lost item, the Southlake Mall Call Center team is always ready to help.

🚀 The Impact of the Southlake Mall Call Center on the Community 🚀

Since its establishment, the Southlake Mall Call Center has played a significant role in the community. The call center provides employment opportunities for local residents and contributes to the local economy. Moreover, the call center has helped to consolidate the mall’s customer service operations and has ensured that every visitor receives the best possible service. The Southlake Mall Call Center has also played an important role in promoting the mall and attracting new visitors.

📊 Table: Southlake Mall Overview 📊

Location Merrillville, Indiana
Ownership Starwood Capital Group
Management Simon Property Group
Number of Stores Over 120
Call Center Hours Monday – Saturday: 10:00 am to 9:00 pm
Sunday: 11:00 am to 6:00 pm
Call Center Contact (219) 738-2260
Website https://www.simon.com/mall/southlake-mall

🙋 Frequently Asked Questions 🙋

1. What is Southlake Mall?

Southlake Mall is a shopping center located in Merrillville, Indiana. It features over 120 stores, including popular brands like Macy’s, JCPenney, and H&M, and various amenities like a food court, a movie theater, and more.

2. What is the Southlake Mall Call Center?

The Southlake Mall Call Center is a centralized customer service center for Southlake Mall. It is staffed by a team of dedicated customer service representatives who handle all inquiries related to the mall.

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3. What are the call center hours?

The call center is open seven days a week, from 10:00 am to 9:00 pm on Mondays through Saturdays and from 11:00 am to 6:00 pm on Sundays.

4. How do I contact the call center?

You can reach the call center by dialing (219) 738-2260 or by using the Live Chat feature on the mall’s website.

5. What kind of inquiries does the call center handle?

The call center handles a wide range of inquiries, from questions about store hours and locations to requests for gift cards and general mall information. The call center also manages lost and found items, handles customer complaints, and provides assistance for shoppers with special needs.

6. What is the role of the call center in the community?

The call center provides employment opportunities for local residents and contributes to the local economy. It has also played an important role in consolidating the mall’s customer service operations and promoting the mall.

7. How has the call center impacted the customer experience at Southlake Mall?

The call center has helped to ensure that every visitor receives the best possible service at Southlake Mall. It has also played a crucial role in consolidating the mall’s customer service operations and attracting new visitors.

8. What services are available for shoppers with special needs?

The call center provides assistance for shoppers with special needs, including wheelchair rentals and assistance with navigating the mall. The mall also has designated parking spaces for disabled shoppers.

9. Does Southlake Mall offer gift cards?

Yes, Southlake Mall offers gift cards that can be used at any of its stores and restaurants.

10. What is the return policy at Southlake Mall?

The return policy at Southlake Mall varies by store. Shoppers should check with individual stores for their specific return policies.

11. What kind of events and promotions does Southlake Mall offer?

Southlake Mall hosts various events and promotions throughout the year, including holiday-themed events, fashion shows, and more. Shoppers can check the mall’s website for upcoming events and promotions.

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12. Does Southlake Mall have a rewards program?

Yes, Southlake Mall has a rewards program called Simon Rewards. Shoppers can sign up for free and earn points for their purchases, which can be redeemed for rewards like gift cards and exclusive discounts.

13. How can I stay up-to-date on Southlake Mall news and events?

Shoppers can stay up-to-date on Southlake Mall news and events by following the mall on social media or subscribing to its newsletter.

💡 Conclusion: Take the First Step to a Great Shopping Experience 💡

The Southlake Mall Call Center is a valuable resource for any shopper looking to enjoy a seamless and enjoyable shopping experience. From handling inquiries and complaints to providing assistance for shoppers with special needs, the call center is dedicated to ensuring that every visitor to Southlake Mall has a great experience. So what are you waiting for? Take the first step to a great shopping experience by contacting the Southlake Mall Call Center today!

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