Shopee Malaysia Call Center: A Comprehensive Guide

Welcome to Shopee Malaysia’s Call Center

As one of the leading e-commerce platforms in Malaysia, Shopee’s top priority is providing excellent customer service to all its users. One of the ways they achieve this is through their highly efficient call center system. If you’re facing difficulties or have enquiries while shopping on Shopee Malaysia, the call center is your go-to solution.

📞 Contact Shopee Malaysia’s Call Center

Before dialing the hotline, check to see if your question can be resolved through Shopee’s online self-help features. If not, you can access the Shopee Malaysia call center through the following channels:

Channel Contact Details
Hotline 03-2298 9222 (Monday-Sunday, 9am – 6pm)
Live Chat Available on the Shopee website and mobile app

What can Shopee Malaysia’s call center assist you with?

Shopee’s call center is designed to cater to all user needs, including the following:

  • Account-related inquiries
  • Order cancellations
  • Refunds and Returns
  • Technical difficulties with the Shopee app or website
  • Assistance with payment methods
  • General inquiries about the Shopee platform

7 Things You Need to Know About Shopee Malaysia’s Call Center

1. Shopee’s Call Center Operating Hours

The Shopee call center in Malaysia operates seven days a week from 9am to 6pm. The hotline number is available for voice calls, while live chat and email support are accessible 24/7.

2. Receive Instant Solutions with Shopee’s Help Center

Shopee’s Help Center provides a comprehensive list of frequently asked questions (FAQs) that cover all aspects of the Shopee platform. By accessing Shopee’s Help Center, you can quickly find solutions to common issues without calling or emailing Shopee’s customer service team. Visit the Help Center by clicking on the “Help” button on top of the Shopee homepage or mobile app.

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3. Stay Connected with Shopee’s Social Media Platforms

Shopee Malaysia maintains an active presence on social media. They regularly update their followers about new deals, products, and promotions. At the same time, you can also reach out to their customer service team on social media platforms like Facebook and Twitter.

4. Multiple Languages are Supported

Shopee realizes that Malaysia is a multilingual country with diverse ethnicities. Therefore, their call center team speaks various local languages, including English, Malay, Mandarin, and Tamil, to cater to user needs better.

5. Get Assistance on Shopee App and Website

If you need assistance while using the Shopee app or website, you can access the chat function and receive instant responses. This is much quicker than dialing the hotline or sending an email.

6. Call Center Agents are Trained Professionals

Shopee Malaysia’s call center agents are trained professionals with extensive knowledge about the platform. They’re equipped to handle every query, be it technical or operational. If they don’t have an immediate solution, they’ll escalate your issue promptly to ensure your problem is resolved quickly.

7. Prepare the Required Information before Contacting the Call Center

If you plan to contact Shopee Malaysia’s call center, make sure you have all the necessary information pertaining to your issue. This includes your order number, product details, and payment information. Having this information ready saves time and ensures that the call center agent can provide a quick resolution.

7 FAQ’s about Shopee Malaysia’s Call Center

1. What is the Shopee Malaysia call center’s hotline number?

The Shopee Malaysia call center hotline number is 03-2298 9222.

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2. What are the operating hours for Shopee Malaysia’s call center?

The call center operates from 9am to 6pm, seven days a week.

3. How can I contact Shopee Malaysia’s call center?

You can contact Shopee Malaysia’s call center through live chat, email, or the hotline.

4. Can I contact Shopee Malaysia’s call center outside of operating hours?

Yes, you can reach out to Shopee’s customer service team via live chat and email 24/7.

5. Will the call center handle both technical and non-technical inquiries?

Yes, Shopee Malaysia’s call center team is trained to handle technical and non-technical inquiries.

6. What languages does Shopee Malaysia’s call center support?

The call center team speaks multiple local languages, including English, Malay, Mandarin, and Tamil.

7. Does Shopee have a Help Center?

Yes, Shopee has a comprehensive Help Center that covers all aspects of the platform.


Shopee Malaysia’s call center is there to provide users with the best shopping experience possible. With multiple channels of access, you can easily reach out to the customer service team with your queries. Additionally, Shopee Malaysia provides a 24/7 customer service team, which makes things easier for users when they face any difficulties while shopping.

Overall, Shopee’s customer service team is well-trained and equipped to resolve multiple inquiries related to the platform. So, if you have any issues or enquiries, don’t hesitate to contact them today!

Closing Statement with Disclaimer

This article serves to provide information on Shopee Malaysia’s call center, how it operates, and how users can access it. While every effort has been made to ensure the accuracy of the information provided, readers are advised to contact Shopee Malaysia’s official website or customer service team directly for the latest and most accurate information. The author of this article cannot be held liable for any misinformation or errors that may occur.

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