Scoot Airlines Indonesia Call Center: A Comprehensive Guide

The Scoot Airlines Experience in Indonesia

Are you planning a trip to Indonesia or booking a flight for your next getaway? Scoot Airlines Indonesia provides you with a comfortable and affordable option to travel in style. This airline is known for its exceptional service and low-cost fares. However, even the most well-planned trips can hit a snag, and that’s where the Scoot Airlines Indonesia call center comes in. Here is a complete guide to everything you need to know about Scoot Airlines Indonesia’s call center.

The Importance of a Call Center

When it comes to air travel, there are various unforeseen circumstances that can occur. Whether it’s flight delays, cancellations, or even lost luggage, it’s helpful to have a reliable support team to help you resolve the issue quickly. Scoot Airlines Indonesia’s call center is designed to provide customers with assistance when they need it most. It helps to ensure that the customer has a smooth and stress-free experience while flying with the airline.

Services Provided by Scoot Airlines Indonesia Call Center

The Scoot Airlines Indonesia call center provides customers with a range of services, including:

Service Contact Number
General Enquiries 021-8063-2525
Flight Bookings 021-8063-2525
Flight Changes 021-8063-2525
Flight Cancellation 021-8063-2525
Baggage Enquiries 021-8063-2525
Special Assistance 021-8063-2525


What Should I Do If My Flight Is Delayed or Cancelled?

If your flight is delayed or cancelled, please contact the Scoot Airlines Indonesia call center as soon as possible. They will be able to assist you with rebooking your flight or providing you with information about the delay/cancellation.

What Is the Maximum Weight Limit for Checked-In Luggage?

The maximum weight limit for checked-in luggage on Scoot Airlines Indonesia is 20kg. Any luggage that exceeds this weight limit will be subject to additional charges.

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What Are the In-Flight Amenities Provided by Scoot Airlines Indonesia?

Scoot Airlines Indonesia provides passengers with a range of in-flight amenities. These amenities include comfortable seats, blankets, pillows, and a variety of food and beverage options.

How Do I Check-In for My Flight?

You can check-in for your flight online or at the airport. If you choose to check-in online, you can do so up to 72 hours before your flight departure time.

What Is the Scoot Airlines Indonesia Baggage Policy?

Scoot Airlines Indonesia allows passengers to bring one carry-on bag and one personal item on board. The maximum dimensions for the carry-on bag are 54cm x 38cm x 23cm, and the maximum weight is 7kg. The personal item should be small enough to fit under the seat in front of you.

Can I Cancel or Change My Flight Booking?

Yes, you can cancel or change your flight booking. However, fees may apply depending on the fare type you have chosen. Please contact the Scoot Airlines Indonesia call center for more information.

What Are the Payment Methods Accepted by Scoot Airlines Indonesia?

Scoot Airlines Indonesia accepts payment via credit card, debit card, and bank transfer.

What Is the Procedure for Boarding My Flight?

Passengers should arrive at the airport at least two hours before their flight departure time. Once at the airport, they must present their boarding pass and any necessary travel documents, such as a passport or visa, to the airport staff.

What Is the ScootPlus Experience?

ScootPlus is Scoot Airlines Indonesia’s premium cabin experience. It provides passengers with additional legroom, wider seats, and a variety of food and beverage options.

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Can I Request for Special Assistance?

Yes, passengers can request special assistance for their flight. These include wheelchair assistance, assistance for the visually or hearing-impaired, and assistance for passengers with special dietary requirements.

Is Wi-Fi Available on Scoot Airlines Indonesia Flights?

Yes, Wi-Fi is available on selected Scoot Airlines Indonesia flights. Passengers can purchase and connect to Wi-Fi using their personal devices.

What Is the Check-In Deadline for Scoot Airlines Indonesia Flights?

The check-in deadline for Scoot Airlines Indonesia flights is 45 minutes before the scheduled departure time.

What Is the Infant Policy for Scoot Airlines Indonesia?

Scoot Airlines Indonesia allows infants to fly as long as they are at least seven days old. Infants must be accompanied by an adult and sit on their lap throughout the flight.


In conclusion, the Scoot Airlines Indonesia call center provides a vital service to customers who want to ensure a hassle-free travel experience. With the comprehensive services provided by the call center, passengers can be confident that they will receive the assistance they need when they need it. If you have any inquiries or concerns, don’t hesitate to contact the call center at 021-8063-2525.

Thank you for choosing Scoot Airlines Indonesia for your travel needs!

Closing Statement with Disclaimer

The information provided in this article is accurate at the time of publication. However, please note that policies and services provided by Scoot Airlines Indonesia are subject to change without notice. It’s always recommended to check with the airline or the official website for the latest information.

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It’s also essential to note that this article is not affiliated with Scoot Airlines Indonesia, and the information provided is intended for informational purposes only.