Samsung Semarang Call Center: Providing Quality Customer Service


Greetings to all Samsung users and those who are interested in utilizing the services of Samsung Semarang call center. Samsung is a renowned multinational technology company that offers an impressive range of products and services to its customers worldwide. With its headquarters in South Korea, Samsung operates in several other countries, including Indonesia.

As one of the largest cities in Central Java, Semarang has a Samsung call center that caters to the needs of Samsung customers in the region. Samsung Semarang call center provides excellent customer service through different channels, including phone calls, e-mail, and social media platforms. This article will provide detailed information about Samsung Semarang call center and how it operates.

Who Can Contact Samsung Semarang Call Center?

Everyone who owns Samsung products, whether purchased from Samsung Semarang or not, can contact the call center. Customers who face any problems with their Samsung products, such as smartphones, tablets, or home appliances, can seek assistance from the call center. Samsung Semarang call center provides services in Bahasa Indonesia, ensuring that customers can communicate with ease and convenience.

How to Contact Samsung Semarang Call Center?

Samsung Semarang call center provides customer service through multiple channels, including:

Channels Contact Details
Phone Call +622428921000
Social Media Facebook, Twitter, Instagram, and Samsung Members application

What Services Does Samsung Semarang Call Center Provide?

The following are some of the services provided by Samsung Semarang call center:

  • Technical support for Samsung products
  • Product troubleshooting and problem resolution
  • Warranty and after-sales service inquiries
  • Product registration and activation
  • Product recommendations and usage tips

What Are the Operating Hours of Samsung Semarang Call Center?

Samsung Semarang call center operates daily from Monday to Sunday, from 9:00 AM to 5:00 PM GMT+7.

What Makes Samsung Semarang Call Center Unique?

Samsung Semarang call center is unique in its approach to providing customer service. The call center’s agents are highly trained and possess a vast knowledge of Samsung products, ensuring that customers receive accurate information and expert solutions to their problems. This level of expertise sets Samsung Semarang call center apart from other customer service providers.

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What Do Customers Say About Samsung Semarang Call Center?

Customers who have utilized Samsung Semarang call center services have expressed satisfaction with the level of assistance provided. The call center’s agents are commended for their professionalism, expertise, and patience in resolving customer issues. Several customers have praised the speed at which their problems were resolved, helping them to continue using their Samsung products without inconvenience.

About Samsung Semarang

Samsung Semarang is the official Samsung store located in the heart of Semarang city. It offers a wide range of Samsung products, such as smartphones, tablets, TVs, home appliances, and accessories for customers to purchase. As the official Samsung store, Samsung Semarang sells only genuine products with warranties that are recognized worldwide.

What Products Are Available at Samsung Semarang?

Samsung Semarang provides various Samsung products, including:

  • Smartphones: Galaxy S21 series, Galaxy Note20 series, Galaxy A series, and more.
  • Tablets: Galaxy Tab S7 series, Galaxy Tab A series, and more.
  • TVs: QLED, UHD, and Full HD TVs.
  • Home appliances: Washing machines, refrigerators, air conditioners, and more.
  • Accessories: Phone cases, chargers, headphones, and more.

What Makes Samsung Semarang Unique?

Samsung Semarang offers a unique shopping experience to its customers. The store’s layout and design are modern and well-organized, providing customers with a comfortable and convenient environment to shop. Samsung Semarang also offers various promotions and discounts throughout the year, allowing customers to purchase Samsung products at affordable prices.

What Are the Store’s Operating Hours?

Samsung Semarang operates daily from Monday to Sunday, from 10:00 AM to 7:00 PM GMT+7.

Where is Samsung Semarang Located?

Samsung Semarang is located at Jl. MT Haryono No. 62, Pedurungan, Semarang, Central Java, Indonesia.

What Are the Payment Methods Available at Samsung Semarang?

Samsung Semarang accepts various payment methods, such as cash, debit cards, credit cards, and bank transfers.

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Does Samsung Semarang Offer Delivery Services?

Yes, Samsung Semarang offers delivery services within Central Java. Customers who purchase products from Samsung Semarang can have their products delivered to their doorstep at an additional fee.


1. How Can I Check the Warranty of My Samsung Product?

To check the warranty status of your Samsung product, visit the Samsung website or contact Samsung Semarang call center.

2. Can I Return or Exchange Products Purchased from Samsung Semarang?

Yes, products purchased from Samsung Semarang can be returned or exchanged within seven days from the date of purchase.

3. How Can I Track My Order from Samsung Semarang?

To track your order from Samsung Semarang, contact the store’s customer service or check the delivery status on the Samsung website.

4. Can I Cancel My Order from Samsung Semarang?

Yes, customers can cancel their orders from Samsung Semarang before the products are dispatched. However, cancellation fees may apply.

5. Is Samsung Semarang Affiliated with Samsung Electronics?

Yes, Samsung Semarang is an official store of Samsung Electronics.

6. What Should I Do If I Receive a Defective Product from Samsung Semarang?

If you receive a defective product from Samsung Semarang, contact the store’s customer service immediately or visit the store for assistance.

7. How Can I Become a Samsung Semarang Member?

To become a Samsung Semarang member, visit the store and request membership registration. Membership benefits include exclusive discounts and promotions.

8. How Often Does Samsung Semarang Offer Promotions?

Samsung Semarang offers promotions and discounts throughout the year. Customers can check the store’s social media accounts or visit the store for updates on ongoing promotions.

9. What Benefits Do Samsung Customers Enjoy?

Samsung customers enjoy several benefits, including warranty, after-sales service, and expert technical support.

10. How Can I Reach Samsung Semarang Social Media Accounts?

Customers can reach Samsung Semarang social media accounts by searching for the store’s official accounts on Facebook, Twitter, Instagram, or through the Samsung Members application.

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11. Does Samsung Semarang Offer Installation Services for Home Appliances?

Yes, Samsung Semarang offers installation services for home appliances at an additional fee.

12. What Are the Benefits of Buying Genuine Samsung Products?

Buying genuine Samsung products ensures that customers receive high-quality products that are durable and reliable. Genuine products also come with warranties that are recognized worldwide.

13. How Can I Provide Feedback to Samsung Semarang?

Customers can provide feedback to Samsung Semarang by visiting the store or contacting the call center through phone calls, e-mail, or social media platforms.


In conclusion, Samsung Semarang call center and Samsung Semarang store provide exceptional services and products to Samsung customers in Central Java. Customers who face any difficulties with their Samsung products can seek assistance from the call center’s trained agents, while those looking to purchase Samsung products can visit the official store in Semarang city. With its commitment to providing quality customer service, Samsung Semarang has established itself as a renowned and trustworthy provider of Samsung products in Indonesia.

We encourage our readers to contact Samsung Semarang call center or visit the store for all their Samsung needs, and take advantage of the exclusive offers and services available. Thank you for reading this article, and we hope it has provided you with valuable information.

Closing Statement with Disclaimer

The information provided in this article is accurate at the time of publication. However, Samsung Semarang may make changes to its call center services, store policies, and products without prior notice. Therefore, readers are advised to confirm any information before utilizing Samsung Semarang’s services or purchasing products from the store. We do not take responsibility for any loss or damages that may arise from using the information provided in this article.