The Complete Guide to Samsat Jawa Timur Call Center

Connecting with Samsat Jawa Timur Has Never Been Easier!

Greetings to all our readers! In today’s digital age, connecting with government agencies has become easier than ever. One such agency is the Samsat Jawa Timur; the call center is the latest addition to its communication channels, ensuring that taxpayers can easily connect with the agency with their queries and concerns. In this article, we will provide all the essential information and details about the Samsat Jawa Timur call center that taxpayers should know.

The Introduction to Samsat Jawa Timur

What is Samsat Jawa Timur?

The Samsat Jawa Timur, or Samsat Jatim, is a government agency that manages and ensures the collection of vehicle taxes and fines in East Java. The agency was established in 2009 and is under the control of the East Java Provincial Government. Samsat Jatim has a network of sub-samsat offices in different districts of East Java to collect vehicle taxes and fines.

What is the Purpose of Samsat Jawa Timur?

The primary objective of Samsat Jatim is to ensure that vehicle taxes and fines are paid on time and collected efficiently. It helps to ensure a safe and environmentally friendly transportation system by enforcing the necessary regulations on road vehicles. The agency also manages the issuance of Vehicle Registration Certificates (STNK) and vehicle ownership transfers.

What is the Latest Addition to Samsat Jawa Timur’s Communication Channels?

The Samsat Jatim call center is the latest addition to the agency’s communication channels for taxpayers. The call center aims to provide easy and hassle-free access to information and services related to vehicle taxes and fines. It also ensures that taxpayers can connect with the agency for their queries and concerns quickly.

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What are the Services Offered by Samsat Jawa Timur’s Call Center?

The Samsat Jatim call center provides various services to taxpayers, including:

Services Description
Information Services The call center provides information about vehicle tax rates, payment procedures, and vehicle regulations, among other things.
Complaints and Queries The call center is available to answer any questions and address the concerns of taxpayers related to vehicle taxes and fines.
Payment Assistance The call center assists taxpayers in paying their vehicle taxes and fines by providing payment instructions and guidelines.

How Can Taxpayers Connect with Samsat Jawa Timur’s Call Center?

Taxpayers can connect with Samsat Jatim’s call center in the following ways:

  • By calling the toll-free number: 0800-1400-123
  • By sending an email to: samsatjatim@jatimprov.go.id
  • By visiting the official website: www.samsatjatimprov.go.id
  • By visiting one of the sub-samsat offices in East Java

The FAQs about Samsat Jawa Timur Call Center

FAQ 1: What is the Working Schedule of Samsat Jawa Timur’s Call Center?

The Samsat Jatim call center is open Monday to Friday from 08:00 to 16:00 WIB (Western Indonesian Time).

FAQ 2: How Can I Check My Vehicle Tax Payment Status?

Taxpayers can check their vehicle tax payment status by sending an SMS to 0815-5400-9555. They need to type INFO#NOPOL and send it to the given number. For example, if the vehicle registration number is L 1234 AB, the SMS should read INFO#L1234AB.

FAQ 3: What Happens if I Don’t Pay My Vehicle Taxes on Time?

Failure to pay vehicle taxes on time may result in a fine or further action by the agency. It is important to ensure that your vehicle taxes are paid on time to avoid any penalties or legal actions.

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FAQ 4: Can I Pay My Vehicle Taxes Online?

Yes, taxpayers can pay their vehicle taxes online through the official website of Samsat Jatim, using a credit card or ATM transfer.

FAQ 5: How Can I Transfer My Vehicle Ownership?

To transfer vehicle ownership, taxpayers need to visit one of the sub-samsat offices of Samsat Jatim and provide necessary documents, such as the Vehicle Registration Certificate (STNK), proof of payment of vehicle taxes, and proof of identity.

FAQ 6: How Can I Report a Stolen Vehicle?

Taxpayers can report a stolen vehicle by visiting the nearest police station and providing necessary information, such as the Vehicle Registration Certificate (STNK), proof of identity, and the police report.

FAQ 7: Can I Get a Refund for Overpaid Vehicle Taxes?

Yes, taxpayers can get a refund for overpaid vehicle taxes by visiting one of the sub-samsat offices of Samsat Jatim and providing necessary documents, such as the Vehicle Registration Certificate (STNK), proof of payment, and proof of identity.

FAQ 8: Can I Change My Vehicle Registration Number?

Yes, taxpayers can change their vehicle registration number by visiting one of the sub-samsat offices of Samsat Jatim and providing necessary documents, such as the Vehicle Registration Certificate (STNK), proof of payment, and proof of identity.

FAQ 9: How Can I Renew My Vehicle Registration Certificate (STNK)?

To renew the Vehicle Registration Certificate (STNK), taxpayers need to visit one of the sub-samsat offices of Samsat Jatim and provide necessary documents, such as the old STNK, proof of payment of vehicle taxes, and proof of identity.

FAQ 10: Can I Get a Copy of My Vehicle Registration Certificate (STNK)?

Yes, taxpayers can get a copy of their Vehicle Registration Certificate (STNK) by visiting one of the sub-samsat offices of Samsat Jatim and providing necessary documents, such as proof of identity and payment receipt.

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FAQ 11: Can I Renew My Vehicle Registration Certificate (STNK) Online?

Yes, taxpayers can renew their Vehicle Registration Certificate (STNK) online through the official website of Samsat Jatim, using a credit card or ATM transfer.

FAQ 12: Can I Get a Copy of My Vehicle Ownership Transfer Certificate?

Yes, taxpayers can get a copy of their Vehicle Ownership Transfer Certificate by visiting one of the sub-samsat offices of Samsat Jatim and providing necessary documents, such as the original certificate, proof of identity, and payment receipt.

FAQ 13: How Can I Check the Location of Sub-Samsat Offices?

Taxpayers can check the location of sub-samsat offices by visiting the official website of Samsat Jatim, where they can find a list of addresses and contact information.

The Conclusion: Connect with Samsat Jawa Timur Now!

In conclusion, the Samsat Jawa Timur call center has made it easier for taxpayers to connect with the agency for their queries and concerns related to vehicle taxes and fines. With a toll-free number, email, website, and sub-samsat offices, taxpayers can access information and services quickly and efficiently. We encourage all taxpayers in East Java to take advantage of this service and connect with Samsat Jatim for their vehicle tax-related concerns.

Take Action Now!

Visit the official website of Samsat Jawa Timur at www.samsatjatimprov.go.id to learn more about the agency’s services and communication channels.

Disclaimer:

This article is for informational purposes only and does not constitute legal advice. Taxpayers should seek professional advice from a lawyer or government agency on their rights and obligations related to vehicle taxes and fines.