Results Manila Inc: The Dynamic Call Center in the MetroWelcome to our latest journal article about Results Manila Inc! In the world of business process outsourcing, Results Manila Inc stands out as one of the most reputable and dynamic call centers in Metro Manila. This company has been providing top-notch customer service solutions to different clients since 2012, which have led them to multiple awards and recognitions. If you're a business owner who wants to outsource your customer support operations or you're an aspiring call center agent, this article is for you! We'll be discussing everything you need to know about Results Manila Inc, from their services, culture, and even FAQs. So, sit back and read on!The Power of Results Manila Inc: An Introduction to the CompanyThe Genesis of RM I: A Passion for ServiceWhen Results Manila Inc was founded in 2012, the mission was clear: to provide high-quality customer service to businesses of all sizes. The founders, who have extensive experience in the call center industry, wanted to create a company that would focus on the needs of both clients and employees. This led to the establishment of Results Manila Inc, a company that values excellence, integrity, and teamwork. Since then, RM I has been growing its services, expanding its client base, and establishing a unique culture that puts people first.The Services Offered by RM I: The Power of ChoicesResults Manila Inc offers a wide range of customized solutions that cater to the varying needs of its clients. From inbound customer service, technical support, and e-commerce support to outbound campaigns, lead generation, and telemarketing, RM I has the power to provide quality services to any industry. Their team of highly skilled agents undergo rigorous training to ensure they are equipped with the necessary skills and knowledge to handle any customer concern. Results Manila Inc also adheres to strict security protocols and data privacy standards for the protection of their clients' confidential information.The Culture of RM I: The Power of PeopleAt Results Manila Inc, the heartbeat of their success is their people. The company believes that creating a positive and employee-centric culture is essential in providing excellent customer service. This belief is reflected in their core values: professionalism, empathy, respect, ownership, and teamwork. Results Manila Inc invests in the well-being of their employees by providing them a safe and comfortable workplace, competitive salaries and benefits, career growth opportunities, and a fun and supportive work environment. They also have programs focused on employee engagement and recognition, such as the "People's Choice Awards" and the "Wow! Awards".The Achievements of RM I: The Power of RecognitionResults Manila Inc has positioned itself as a leader in the call center industry, evidenced by their numerous awards and recognitions. In 2019 and 2020, RM I was recognized as the "BPO Company of the Year" by the International ICT Awards Philippines. They also received the "Best Contact Center and BPO Company of the Year" award in the 2020 Asia Pacific Stevie Awards. These recognitions are a testament to the commitment and dedication of Results Manila Inc to providing quality services.The Impact of RM I: The Power of ServiceResults Manila Inc has not only made an impact in the call center industry but also in the lives of the people in the community. The company has a corporate social responsibility program called "RM Gives Back", which focuses on education, environment, and health. RM I also supports the "One for One" campaign, where they donate a meal to a child in need for every successful interview. By doing so, Results Manila Inc shows that they are not only a company that provides excellent service but also a company that cares for the welfare of others.The Future of RM I: The Power of VisionResults Manila Inc has a clear vision for its future. The company aims to continue providing innovative solutions to its clients, expanding its services to other countries, and creating a workplace that attracts the best and brightest talents. RM I also wants to be a catalyst for change in the industry by implementing eco-friendly policies, partnering with local communities, and actively engaging in social issues. With these goals in mind, Results Manila Inc is on its way to becoming a global leader in the call center industry.The Table: Complete Information About Results Manila IncCompany NameResults Manila IncYear Founded2012HeadquartersQuezon City, Metro ManilaCEOAnders LofgrenServicesInbound Customer Service, Technical Support, E-commerce Support, Outbound Campaigns, Lead Generation, TelemarketingIndustryBusiness Process Outsourcing (BPO)No. of Employees1500+Core ValuesProfessionalism, Empathy, Respect, Ownership, TeamworkAccreditationsISO 27001:2013, ISO 9001:2015AwardsBPO Company of the Year (2019, 2020), Best Contact Center and BPO Company of the Year (2020)Corporate Social ResponsibilityRM Gives Back, One for One campaignWebsitewww.resultsmanila.comContact Details+63 2 326 1200, firstname.lastname@example.orgSocial MediaFacebook, LinkedIn, Twitter, InstagramFrequently Asked Questions1. What industries does Results Manila Inc cater to?Results Manila Inc caters to a wide variety of industries, such as healthcare, retail, technology, e-commerce, telecommunications, finance, and hospitality.2. Is Results Manila Inc strictly an inbound call center?No, Results Manila Inc also offers outbound services, such as telemarketing, lead generation, and customer retention campaigns.3. How does Results Manila Inc ensure data privacy?Results Manila Inc adheres to strict security protocols and standards, such as ISO 27001:2013, to ensure the protection of their clients' confidential information.4. What career growth opportunities are available for employees?Results Manila Inc provides its employees various career growth opportunities, such as continuous learning and development programs, leadership training, and internal promotions.5. How does RM Gives Back help the community?RM Gives Back implements programs focused on education, environment, and health. They also partner with local communities to provide assistance and support.6. What are the environmental policies of Results Manila Inc?Results Manila Inc is committed to reducing its carbon footprint by implementing eco-friendly policies, such as using energy-efficient equipment, reducing paper consumption, and proper waste management.7. How is Results Manila Inc coping with the challenges brought by the pandemic?Results Manila Inc has implemented strict health and safety protocols to protect its employees and clients from the risks brought by the pandemic. They have also created a work from home set-up to continue providing quality services to their clients.8. How can I be a part of Results Manila Inc?You can visit their website or contact their recruitment department to inquire about job vacancies and apply online.9. What are the benefits of being a Results Manila Inc employee?Results Manila Inc provides its employees competitive salaries, comprehensive benefits package, career growth opportunities, and a fun and supportive work environment.10. Does Results Manila Inc have a dress code?Yes, Results Manila Inc has a dress code policy that requires its employees to dress professionally and appropriately.11. What are the work schedules of Results Manila Inc?Results Manila Inc off\ners various work schedules that cater to the different needs of its clients, such as day shift, night shift, and rotational shift.12. What are the communication channels of Results Manila Inc?Results Manila Inc uses various communication channels to reach out to its clients and employees, such as email, phone, chat, and video conferencing.13. What sets Results Manila Inc apart from other call centers?Results Manila Inc sets itself apart from other call centers by its people-centric culture, customized solutions, strict security protocols, and commitment to social responsibility.The Conclusion: Empowering You to Make the Right ChoiceWe hope that this journal article has given you a comprehensive and insightful view of Results Manila Inc. The company's commitment to service, people, recognition, and vision sets it apart from other call centers in Metro Manila. Whether you're a business owner or a job seeker, Results Manila Inc provides excellent solutions that cater to your needs. So, if you want to experience the power of Results Manila Inc, visit their website or contact them for more information. Thank you for reading!The Closing Statement: Disclaimer and DisclosureThe information contained in this journal article is for educational and informational purposes only. The content is not intended to be a substitute for professional advice or consultation. Results Manila Inc is not affiliated with this journal article, and all views expressed here are solely the author's. The author does not guarantee the accuracy, completeness, or reliability of any information presented on this website. Furthermore, the author shall not be liable for any errors or omissions in the information, or for any damages arising from the use of the information presented.