Railink Medan Call Center: The Gateway to Convenient Rail Travel


Welcome aboard! Are you looking for a hassle-free and cost-effective way to travel around Medan? Then, Railink is your ultimate solution. Railink Medan is a rail transportation service that connects Kualanamu International Airport (KNIA) to the city center of Medan. With Railink’s call center, passengers can book tickets, inquire about schedules, and lodge their complaints with ease. This article aims to provide you with everything you need to know about Railink Medan’s call center service.

The importance of Railink Medan call center service

Traveling can be quite hectic, and flight delays, cancellations, or rescheduling can occur unexpectedly. In such circumstances, you need a reliable customer service center that is available 24/7 to assist with your inquiries and complaints. Railink Medan call center provides you with precisely that. With their courteous and professional staff, you can inquire about any issue, whether it is about ticket booking, schedules, or other services.

Booking a ticket with Railink Medan Call Center

Booking a ticket with Railink Medan Call Center is a straightforward process. Dial their number (061) 8001 1133, and you will be put in touch with a customer service representative. The representative will inquire about your preferred travel date and time, then provide you with all the necessary information regarding ticket fares, discounts, and any other applicable terms and conditions. Once you confirm your booking, you will be issued an e-ticket that you can print or download on your mobile device.

Railink Medan Call Center’s Schedule

Railink Medan Call Center is available 24/7 to serve you. Whether you have an early morning flight, a late-night arrival, or a schedule that falls between, Railink Medan Call Center is always open to answer your queries and provide you with the necessary information.

Complaining about Railink Service

If you have any complaints or inquiries about Railink Medan’s service, you can always reach out to their call center. Railink Medan takes customer satisfaction very seriously, and their staff is well-trained to handle any complaints or grievances you may have. They offer a friendly and prompt response to any issue raised, and they always endeavor to resolve the matter as quickly and efficiently as possible.

TRENDING 🔥  Discovering the Best Call Center Jobs in Indiana

Railink Medan’s Staff

Railink Medan’s call center staff is made up of courteous and professional personnel. From the moment you dial their number, you can expect excellent service from the staff. Their staff is equipped with the necessary knowledge and expertise to handle any queries, complaints, or inquiries you may have. So, whether you are booking a ticket, inquiring about schedules, or lodging a complaint, you can rest assured that Railink Medan’s staff will provide you with the best possible service.

Railink Medan’s Quality of Service

Railink Medan’s call center is a reflection of the quality of service they provide. Their 24/7 availability, courteous staff, and prompt response to complaints are a testament to their excellent service. They strive to provide their customers with a hassle-free rail travel experience, and their call center service is an integral part of that experience.

Railink Medan’s Safety

Railink Medan prioritizes your safety above everything else. Their trains are equipped with state-of-the-art safety features, and their staff is trained to handle any emergency. So, whether you are traveling alone or with family, you can rest assured that you are in good hands with Railink Medan.

Railink Medan Call Center Complete Information Table

Services Details
Name Railink Medan Call Center
Phone Number (061) 8001 1133
Availability 24/7
Services Offered Ticket booking, Schedule inquiry, Complaint resolution
Staff Courteous and professional
Quality of Service Excellent
Safety State-of-the-art safety features

Frequently Asked Questions (FAQs)

How do I book a ticket with Railink Medan Call Center?

You can book a ticket with Railink Medan Call Center by dialing their phone number (061) 8001 1133. Follow the prompts, and you will be assisted by a customer service representative.

TRENDING 🔥  Response Glasgow Call Center: Efficient Service for Your Business

What are the available payment options for Railink Medan tickets?

You can pay for your Railink Medan ticket via bank transfer, credit/debit card, or online payment gateway.

What is the cost of a Railink Medan ticket?

The cost of a Railink Medan ticket varies depending on your destination and other applicable terms and conditions. You can inquire about ticket fares by calling their call center.

What is Railink Medan’s refund policy?

Railink Medan’s refund policy allows passengers to apply for a refund in the event of a cancellation or rescheduling of their service. The conditions for obtaining a refund are outlined in the terms and conditions of the ticket purchased.

What is the maximum luggage allowance on Railink Medan?

The maximum luggage allowance on Railink Medan is 20 kg per person. Any excess luggage will attract additional fees.

Can I bring my pet on board Railink Medan?

No, Railink Medan does not allow pets on board their trains.

What are the safety features available on Railink Medan trains?

Railink Medan trains are equipped with state-of-the-art safety features such as emergency brakes, fire extinguishers, and CCTV surveillance.

What is the travel time from KNIA to the city center of Medan?

The travel time from KNIA to the city center of Medan is approximately 30 minutes.

What are Railink Medan’s operating hours?

Railink Medan’s operating hours are from 5:00 am to 11:00 pm daily.

What is the frequency of Railink Medan’s train services?

Railink Medan’s train services run every 30 minutes during peak hours and every hour during off-peak hours.

TRENDING 🔥  The Ultimate Guide to PLN Gowa Call Center: Your One-Stop Solution for Electricity Problems

Do I need to print my Railink Medan e-ticket?

No, you do not need to print your Railink Medan e-ticket. You can download it on your mobile device.

What types of tickets are available on Railink Medan?

Railink Medan offers two types of tickets: a single-trip ticket and a round-trip ticket.

Can I change the date or time of my Railink Medan ticket?

Yes, you can change the date or time of your Railink Medan ticket. However, this is subject to the terms and conditions of the ticket purchased.

What documents do I need to bring when boarding Railink Medan?

You need to present your Railink Medan e-ticket and a valid ID when boarding the train.


With Railink Medan Call Center, you can enjoy a stress-free and affordable rail travel experience. Their courteous and professional staff, state-of-the-art safety features, and 24/7 availability make them the go-to rail transportation service for both locals and tourists. So, the next time you plan to travel around Medan, don’t forget to book a Railink Medan ticket and experience the convenience and comfort of rail travel.

Thank you for reading this article about Railink Medan Call Center. We hope we have provided you with all the necessary information you need. If you have any further inquiries or concerns, please do not hesitate to contact Railink Medan Call Center, and their staff will be happy to assist you.


This article is written for informational purposes only. The information provided in this article is accurate at the time of writing. Railink Medan reserves the right to change its policies, schedules, and fares without prior notice. Therefore, it is advisable to check Railink Medan’s official website or contact their call center for the latest updates and information.