Railink Jakarta Call Center: Everything You Need to Know

Connecting Jakarta with Soekarno-Hatta International Airport

Welcome to our comprehensive guide to Railink Jakarta Call Center, where we cover everything you need to know about this essential transport service connecting Jakarta to Soekarno-Hatta International Airport.

🚆 Railink Jakarta Call Center is one of the most efficient and reliable ways to travel to and from Soekarno-Hatta International Airport, which is the primary airport serving Jakarta, Indonesia.


Jakarta, the bustling capital city of Indonesia, is home to more than 10 million people and is the center of the country’s economy, finance, and politics. It is a city that never sleeps, with streets always packed with cars, motorcycles, and people rushing to their destinations.

One of the most significant challenges of living in Jakarta is commuting from one point to another, especially when you need to travel to and from the airport. With heavy traffic and unpredictable road conditions, transport solutions are limited and can be unreliable.

🚉 Fortunately, the Railink Jakarta Call Center is here to provide a hassle-free and efficient transport service for both locals and tourists.

What is Railink Jakarta Call Center?

The Railink Jakarta Call Center is a 24-hour call center dedicated to providing information and assistance to travelers using the Railink train service to and from Soekarno-Hatta International Airport.

📞 The call center can be reached at +622129877777, and it provides various services, including ticket reservations, train schedules, and any other inquiries related to the Railink Jakarta service.

Why Choose Railink Jakarta Call Center?

Feature Description
Efficiency The Railink train service is among the most efficient and reliable ways to travel between Jakarta and Soekarno-Hatta International Airport.
24-Hour Service The Railink Jakarta Call Center is available 24 hours a day, seven days a week to provide assistance and information to travelers.
Affordable Railink Jakarta is an affordable way to travel to and from the airport, with tickets priced at IDR 70,000 (approximately USD 5) per person.
Comfort The Railink trains are equipped with air conditioning, spacious seats, and luggage compartments to provide a comfortable journey for passengers.
Convenience Railink Jakarta trains run every hour, making it easy for travelers to plan their journeys to and from the airport.
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How to Use Railink Jakarta Call Center

Using the Railink Jakarta Call Center is easy and convenient. Here’s what you need to do:

  1. Call +622129877777 to speak to a customer service representative and make your inquiries or reservations.
  2. Provide your details, including your name, travel dates, and number of passengers.
  3. Receive your booking confirmation via email or SMS.
  4. Arrive at the station at least 30 minutes before your scheduled departure time.
  5. Show your booking confirmation and pay for your tickets at the station counter.
  6. Board the train and enjoy a comfortable journey to or from the airport.

Railink Jakarta: The Detailed Explanation

What is Railink Jakarta?

Railink Jakarta is a train service that connects Jakarta with Soekarno-Hatta International Airport. It is a subsidiary of PT Railink, which is a joint venture between PT Kereta Api Indonesia (Persero) and PT Angkasa Pura II (Persero) established in 2013.

How Many Stations Does Railink Jakarta Have?

There are 3 stations for the Railink Jakarta service:

  1. BNI City Station (in Central Jakarta)
  2. SHIA Station (Soekarno-Hatta International Airport)
  3. Sudirman Baru Station (in South Jakarta)

What is the Train Schedule for Railink Jakarta?

Railink Jakarta trains operate every hour, with the first train departing BNI City Station at 04:20 AM and the last train departing SHIA Station at 09:50 PM.

What is the Travel Time for Railink Jakarta?

The travel time for Railink Jakarta depends on the station of departure and arrival. Here are the estimated travel times:

Route Travel Time
BNI City Station to SHIA Station 55 minutes
Sudirman Baru Station to SHIA Station 45 minutes
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What are the Ticket Prices for Railink Jakarta?

The ticket prices for Railink Jakarta are IDR 70,000 (approximately USD 5) per person for a single trip.

Can I Book Railink Jakarta Tickets Online?

Yes, you can book Railink Jakarta tickets online on the official website (railink.co.id) or through a third-party travel agency.

What are the Payment Options for Railink Jakarta Tickets?

You can pay for Railink Jakarta tickets using cash or credit/debit cards at the station counter or online through various payment methods, including bank transfer, credit/debit cards, or e-wallets.

Is Wi-Fi Available on Railink Jakarta Trains?

Yes, Wi-Fi is available on all Railink Jakarta trains, allowing passengers to stay connected during their journeys.

Are Food and Drinks Available on Railink Jakarta Trains?

No, food and drinks are not available on Railink Jakarta trains. However, passengers are allowed to bring their food and drinks on board.

Is Railink Jakarta Accessible for People with Disabilities?

Yes, Railink Jakarta trains are equipped with special facilities, including wheelchair ramps and special seats, to accommodate passengers with disabilities.

What are the Baggage Allowance Policies for Railink Jakarta?

Passengers are allowed to bring one piece of hand luggage and one piece of checked luggage with a maximum weight of 20 kg. Excess baggage fees may apply for luggage exceeding the weight limit.

What is the Refund Policy for Railink Jakarta Tickets?

Railink Jakarta tickets are non-refundable. However, passengers can reschedule their travel dates and times up to 3 hours before the scheduled departure time.

What is the Lost and Found Policy for Railink Jakarta?

If you lose any of your belongings on a Railink Jakarta train, you can contact the Railink Jakarta Call Center to report your lost item. If your item is found, it will be returned to you at the station where you departed or arrived.

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What are the Safety Measures Implemented by Railink Jakarta?

Railink Jakarta takes the safety and security of its passengers seriously, and it implements various measures, including CCTV monitoring, luggage screening, and passenger identification checks.

What is the Customer Feedback Policy of Railink Jakarta?

Railink Jakarta welcomes feedback and suggestions from its customers to improve its services. You can provide your feedback and suggestions through the Railink Jakarta website or by contacting the Railink Jakarta Call Center.


🚂 Railink Jakarta Call Center provides an efficient, reliable, and cost-effective way to travel to and from Soekarno-Hatta International Airport, reducing the stress and strain that come with commuting in Jakarta.

We hope this comprehensive guide has provided you with all the information you need about Railink Jakarta Call Center. If you have any more questions or would like to make a booking, don’t hesitate to contact the call center at +622129877777.

👋 Thank you for choosing Railink Jakarta Call Center, and we look forward to serving you in the near future!


The information provided in this article is accurate at the time of writing, and we make every effort to ensure its accuracy. However, we cannot be held responsible for any changes or discrepancies that may occur after publication.

Readers are advised to contact Railink Jakarta Call Center or visit the Railink Jakarta website for the latest information on schedules, ticket prices, and other services.