Qoo10 Indonesia Call Center: Everything You Need to Know

Connecting You to Exceptional Customer Service

Welcome to our comprehensive guide on Qoo10 Indonesia’s call center! As one of the leading e-commerce platforms in Indonesia, Qoo10 understands the importance of providing excellent customer service. That’s why we’ve created a call center that’s dedicated to addressing all your concerns and ensuring a seamless shopping experience. In this article, we’ll be taking an in-depth look at Qoo10 Indonesia’s call center services, how to contact us, and what you can expect when you do.

Why Choose Qoo10 Indonesia?

Qoo10 Indonesia is the ideal platform for anyone looking to buy and sell online. We offer a vast selection of products, ranging from fashion and beauty essentials to electronics and household items. Our platform is user-friendly and secure, and we pride ourselves on our competitive prices and reliable delivery.

What sets us apart, however, is our commitment to exceptional customer service. Our call center is available to assist you every step of the way, from navigating our website to resolving any issues you may encounter. Read on to discover more about Qoo10 Indonesia’s call center services.

How to Reach Us

There are two ways to contact Qoo10 Indonesia’s call center: via phone or email. Our customer service representatives are available from 9 am to 6 pm, Monday to Friday, excluding public holidays.

By Phone

To reach us by phone, simply call our toll-free number at +62 21-2930-4088. Our friendly and helpful customer service representatives are always ready to assist you, whether you have a question about a product or need help with an order.

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By Email

Alternatively, you can email us at indonesia@qoo10.com. We aim to respond to all emails within 24 hours, so feel free to drop us a message anytime.

What We Can Help You With

Our call center is equipped to handle a wide range of inquiries and issues, including but not limited to:

Product Inquiries Order Tracking Returns and Refunds
If you have a question about a product, our customer service representatives can provide you with more information and assistance. You can track your order status by logging into your Qoo10 Indonesia account or by contacting us via phone or email. Our call center can assist you with the returns and refund process, including initiating a return request and verifying your eligibility for a refund.

If you have any other inquiries or concerns, don’t hesitate to contact us. Our customer service representatives are always happy to help.

Frequently Asked Questions

1. How do I create a Qoo10 Indonesia account?

Creating a Qoo10 Indonesia account is easy and free! Simply visit our website and click on the “Join” button on the top right corner of the homepage. Follow the instructions and fill in your details to complete your registration.

2. Can I change my shipping or billing address?

Yes, you can change your shipping or billing address anytime by logging into your Qoo10 Indonesia account and updating your profile information.

3. How do I place an order?

To place an order on Qoo10 Indonesia, simply search for the product you want and add it to your cart. Proceed to checkout and follow the instructions to complete your purchase.

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4. How long does delivery take?

Delivery time varies depending on your location and the products you order. We aim to deliver within 3-7 working days for domestic orders and 7-14 working days for international orders.

5. Can I cancel an order?

Yes, you can cancel an order before it has been shipped. Simply log into your Qoo10 Indonesia account and go to “My Orders” to cancel your order.

6. How do I return a product?

To initiate a return request, log into your Qoo10 Indonesia account and go to “My Orders.” Click on “Return/Exchange” and follow the instructions provided.

7. How do I get a refund?

If your refund request is approved, the refund will be processed within 7-14 working days, depending on your payment method.

8. Is shopping on Qoo10 Indonesia secure?

Yes, shopping on Qoo10 Indonesia is safe and secure. We use advanced encryption technology to protect your personal and payment information.

9. Can I leave feedback or review products?

Yes, we encourage our customers to leave feedback and reviews to help other shoppers make informed decisions. You can leave feedback and reviews by logging into your Qoo10 Indonesia account and going to the product page.

10. How do I track my order?

You can track your order status by logging into your Qoo10 Indonesia account and going to “My Orders.” Alternatively, you can contact us via phone or email for assistance.

11. What payment methods are accepted on Qoo10 Indonesia?

We accept a wide range of payment methods, including credit/debit cards, bank transfers, and e-wallets.

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12. How do I contact Qoo10 Indonesia’s call center?

You can reach us by phone at +62 21-2930-4088 or by email at indonesia@qoo10.com. Our customer service representatives are available from 9 am to 6 pm, Monday to Friday, excluding public holidays.

13. Is Qoo10 Indonesia available in other languages besides Indonesian?

Yes, Qoo10 Indonesia is available in multiple languages, including English, Korean, and Chinese.


Qoo10 Indonesia’s call center is committed to providing you with exceptional customer service. Whether you have a question about a product or need help with an order, our friendly and knowledgeable customer service representatives are always available to assist you. Contact us today and experience hassle-free shopping on Qoo10 Indonesia!

So what are you waiting for? Visit our website today and start shopping!


This article is for informational purposes only. While we make every effort to ensure the accuracy of the information presented, Qoo10 Indonesia assumes no responsibility or liability for any errors or omissions.

The information provided in this article is subject to change without notice. Please refer to our website or contact our call center for the latest information and updates.