Get to Know More About PPDB Call Center


Greetings! As technology advances, more and more businesses are converting to online services. One example is the PPDB Call Center. If you’re unfamiliar with PPDB or want to learn how this call center can benefit your business, continue reading to discover everything you need to know.

In Indonesia, PPDB stands for “Penerimaan Peserta Didik Baru.” It refers to the new student admission process that usually takes place every year in early July. This process is mandatory and regulated by the Ministry of Education and Culture.

PPDB Call Center is a hotline operated by the Ministry of Education and Culture to provide support and assistance during the admission process. Parents or guardians can contact the call center if they have any questions or problems regarding the admission process.

This article will help you gain better insight into the PPDB Call Center and how it can assist you in your business operations. Keep reading!

What is the PPDB Call Center?

The PPDB Call Center is a hotline supported by the Indonesian government to provide assistance to parents or guardians who have questions or need guidance during the new student admission process. The call center is operational during the admission period and can be reached via phone, email, and social media platforms. The purpose of this call center is to help parents and guardians through the admission process, which can be overwhelming and complicated for some.

How to Reach the PPDB Call Center?

There are several ways to reach the PPDB Call Center for assistance:

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Platform Contact Information
Phone 0800-1-PPDB (0800-1-77232)
Twitter @PPDBKemdikbudRI
Facebook PPDBKemdikbudRI

What Are the Benefits of the PPDB Call Center for Businesses?

The PPDB Call Center can be beneficial for businesses in several ways:

  • Assistance with student admissions: If a business provides education services, the PPDB Call Center can help answer questions regarding the student admission process, provide guidance on how to submit applications, and inform businesses about the latest regulations.
  • Increased customer satisfaction: By offering support and assistance through the admission process, businesses can increase customer satisfaction and loyalty.
  • Stronger reputation: Businesses that participate in the PPDB process and offer support through the call center can have a better reputation in the community, showing their commitment to education and courtesy to parents/guardians.

What Are the Best Practices for Using the PPDB Call Center?

Here are some tips to use the PPDB Call Center effectively:

  • Prepare questions in advance
  • Be patient and respectful when speaking to the customer service representative
  • Take note of the representative’s name for future reference
  • Document the call for future reference
  • Follow up on the conversation and take necessary actions

FAQs About PPDB Call Center

1. Is the PPDB Call Center available 24/7?

No, the call center is only available during the admission period.

2. What kind of assistance can I receive from the PPDB Call Center?

You can receive assistance with the student admission process, such as guidance on submitting applications and the latest regulations.

3. Can I contact the PPDB Call Center through social media?

Yes, you can contact the call center via Twitter and Facebook.

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4. What is the email address for the PPDB Call Center?

The email address is

5. Is the call center for parents/guardians only?

Yes, the call center is intended for parents or guardians who have questions or need guidance during the admission process.

6. Can businesses contact the PPDB Call Center for assistance?

Yes, businesses can contact the call center for assistance with the student admissions process.

7. What should I do if the representative cannot answer my question?

If the representative cannot answer your question, ask for further assistance, or escalate the call to their supervisor.

8. Can the representative provide me with technical support for the online application system?

Yes, the representative can provide assistance with technical issues regarding the online application system.

9. Is there a charge for calling the PPDB Call Center?

No, calling the call center is free of charge.

10. Can I leave a voicemail message for the PPDB Call Center?

No, the call center does not have an answering machine.

11. What language is used by the PPDB Call Center representatives?

The representatives speak Bahasa Indonesia.

12. How long does it take for the representative to respond to my email?

The response time may vary, but the call center aims to respond within three business days.

13. Can I ask for a call back from the representative?

Yes, you can request a callback from the representative if necessary.


In conclusion, the PPDB Call Center is a valuable resource for parents or guardians who require assistance with the new student admission process. Additionally, businesses can also benefit from this service by providing support and assistance to parents or guardians, which can result in increased customer satisfaction, a stronger reputation, and more. Remember, taking advantage of the PPDB Call Center can significantly benefit your business operations.

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Thank you for reading this article. If you have any questions or would like further information about the PPDB Call Center, please do not hesitate to contact their customer service representatives through the platforms mentioned above.

Closing Statement With Disclaimer

While we have made every attempt to ensure that the information contained in this article is accurate and up-to-date, we cannot guarantee its accuracy or completeness. The information provided in this article is intended as general information only and should not be construed as legal or professional advice. Therefore, we recommend that you consult with a qualified professional before taking any action based on the information provided in this article.