Unveiling the Ultimate Guide to PostNL Call Center: Everything You Need to Know in 2021


Greetings, esteemed audience! In today’s fast-paced world, people have become increasingly reliant on courier services. The ability to send and receive parcels at lightning-fast speed is a necessity for many individuals and businesses alike. PostNL is one such courier service that has become a household name in the Netherlands. In this article, we will take a deep dive into PostNL’s call center, its services, and everything else you need to know about the company. So sit back, relax, and let’s get started!

Who is PostNL?

PostNL is a Dutch company that specializes in postal and parcel delivery services. Founded in 2011 as a separate division of TNT N.V., PostNL has since grown to become one of the largest courier services in the Netherlands. The company has a rich history dating back to 1799 when the Dutch state-owned postal service was established. Since then, the company has undergone many changes and reorganizations, but its commitment to providing reliable, efficient courier services has remained unchanged.

What is PostNL Call Center?

PostNL Call Center is the designated customer service department of PostNL, responsible for handling all customer inquiries and complaints. The call center is operational 24/7, and customers can contact them through various channels, including phone, email, and social media. The call center agents are trained professionals who are equipped to handle any queries related to PostNL’s services, from parcel tracking to delivery times.

What Services does PostNL Offer?

PostNL offers a wide range of postal and parcel delivery services, including:

Service Description
Domestic Parcel Services Express and standard parcel delivery within the Netherlands
International Parcel Services Express and standard parcel delivery outside the Netherlands
Mail Services Letters and postcards delivery services within the Netherlands
Return Services Return solutions for e-commerce businesses
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PostNL also offers value-added services such as signature confirmation, insurance, and same-day delivery.

What is the PostNL Call Center Number?

The PostNL Call Center Number is 088-2255 555. Customers can contact this number for any inquiries or complaints related to PostNL’s services. The call center is operational 24/7.

What are the Benefits of Using PostNL?

Using PostNL’s services comes with several benefits, including:

  • Reliability: PostNL has a proven track record of providing timely and efficient delivery services.
  • Speed: PostNL offers both express and standard delivery services, allowing customers to choose the option that best suits their needs.
  • Convenience: PostNL has an extensive network of drop-off and pick-up locations across the Netherlands, making it easy for customers to send and receive parcels.
  • Value for money: PostNL’s prices are competitive and offer good value for money.

Frequently Asked Questions (FAQs)

1. How can I track my PostNL parcel?

To track your PostNL parcel, you can visit the PostNL website and enter your tracking number. Alternatively, you can contact the PostNL Call Center for assistance.

2. What is the delivery time for PostNL parcels?

The delivery time for PostNL parcels depends on the service chosen. Express services typically have a shorter delivery time than standard services.

3. Can I send parcels internationally with PostNL?

Yes, PostNL offers international parcel delivery services to several countries worldwide.

4. Is it possible to change the delivery address of my PostNL parcel?

Yes, customers can change the delivery address of their parcel by contacting the PostNL Call Center. However, this may result in a delay in delivery time.

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5. What is PostNL’s return policy?

PostNL offers returns solutions for e-commerce businesses. Customers can contact the PostNL Call Center for assistance with returns.

6. Does PostNL offer same-day delivery services?

Yes, PostNL offers same-day delivery services for certain postal codes in the Netherlands.

7. How can I contact PostNL customer service?

Customers can contact PostNL customer service through various channels, including phone, email, and social media. The PostNL Call Center number is 088-2255 555.

8. Does PostNL offer insurance for parcels?

Yes, PostNL offers insurance for parcels. Customers can choose to add insurance to their shipment at an additional cost.

9. How can I pay for PostNL services?

Customers can pay for PostNL services using various payment methods, including iDEAL, credit card, and bank transfer.

10. What is the cost of PostNL’s services?

The cost of PostNL’s services depends on several factors, such as the weight, size, and destination of the parcel. Customers can check the PostNL website or contact the PostNL Call Center for a detailed quote.

11. What are PostNL’s operating hours?

The PostNL call center is operational 24/7, and customers can contact them at any time.

12. Can I send perishable items with PostNL?

PostNL does not accept perishable items for delivery.

13. What happens if my parcel is lost or damaged during delivery?

If your parcel is lost or damaged during delivery, you should contact the PostNL Call Center immediately to file a claim.


PostNL Call Center is a vital part of PostNL’s commitment to providing reliable, efficient courier services to customers. With its extensive network of delivery options, competitive pricing, and round-the-clock customer service, PostNL is a trusted name in the courier industry. We hope that this article has provided you with valuable insights into PostNL’s call center and its services. We encourage you to take advantage of PostNL’s services for all your parcel and postal delivery needs.

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Take Action Today!

Don’t wait! Contact PostNL today for all your courier needs. Whether it’s express or standard delivery, international or domestic, PostNL has got you covered. Visit the PostNL website or contact the PostNL Call Center to get started.


This article is for informational purposes only. The information contained herein is provided “as is,” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The author assumes no responsibility for errors or omissions in the information contained herein. The article may contain links to third-party websites that are not under the control of the author. The author is not responsible for the content of any linked site or any link contained in a linked site. Use of any linked site or content is at the user’s own risk.