PLN Porong Call Center: Revolutionizing Energy Service in Indonesia

The Power of Technology and Customer Service

Greetings to all our readers! This article aims to introduce you to one of the most innovative initiatives of PLN (Perusahaan Listrik Negara), the state-owned electricity company of Indonesia. With the growth of technology and the increasing demand for reliable energy services in the country, PLN Porong Call Center has taken the lead in transforming customer service with advanced solutions and excellent customer care.

Indonesia is a country with a vast population, sprawling cities, and varying geographical terrains. The energy crisis in the country has been a critical challenge for decades, with frequent power outages and inadequate infrastructures affecting households and businesses alike. In response to these issues and a need to improve customer service, PLN Porong Call Center was established in 2019 as a dedicated hub for customer inquiries, complaints, and requests.

The PLN Porong Call Center takes pride in its innovative approach to customer service through technology and human interaction. The call center has integrated several tools such as artificial intelligence, chatbots, and mobile applications to provide seamless and efficient services to its customers.

The call center has also invested in human resources, ensuring that its agents are well-trained, knowledgeable, and equipped with the latest tools to handle customer issues. The center operates 24/7, providing round-the-clock service to its customers, ensuring that their concerns are addressed within the shortest possible time.

The Benefits of PLN Porong Call Center

✅ Improved Service Delivery: The PLN Porong Call Center has brought a significant change in the way energy services are delivered in Indonesia. With the integration of advanced technology, the center provides quick and efficient services to its customers, reducing waiting times and resolving issues promptly.

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✅ Increased Accessibility: The accessibility of PLN Porong Call Center is unparalleled, providing a 24/7 service that caters to customers’ needs at any time of the day. The center also provides multilingual support, ensuring that all customers are catered to, irrespective of their dialect or language.

✅ Excellent Customer Experience: The call center gives customers a chance to interact with a live agent who can provide immediate assistance and offer solutions to their issues. This personalized service ensures that customers feel valued, enhancing their overall experience with PLN.

The Role of Technology in PLN Porong Call Center

PLN Porong Call Center’s success is largely attributed to its integration of advanced technology. The call center has implemented several tools and systems to optimize its services and provide an exceptional customer experience.

💡 Artificial Intelligence: The call center has incorporated AI systems such as chatbots to handle routine customer inquiries and direct customers to the relevant department. The AI systems have helped reduce waiting times and improved efficiency in handling customer complaints.

💡 Mobile Applications: As technology advances, more customers are turning to mobile devices to access services. The call center has developed a mobile application that allows customers to access services such as bill payments, outage notifications, and account management from their smartphone devices.

💡 Smart Metering: PLN Porong Call Center has also implemented a smart meter system that allows customers to track their energy usage, monitor their bills, and receive real-time notifications on power outages and issues.

A Detailed Look at PLN Porong Call Center

Key Information Details
Name PLN Porong Call Center
Year Founded 2019
Location Porong, Sidoarjo Regency, East Java, Indonesia
Services Offered Customer Service, Complaints, Inquiries, Requests
Technologies Used Artificial Intelligence, Chatbots, Mobile Applications, Smart Metering
Operating Hours 24/7
Languages Supported Bahasa Indonesia, English, Mandarin, Arabic
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Frequently Asked Questions (FAQs)

1. How do I contact PLN Porong Call Center?

You can contact the call center via the toll-free number 123 or via the official mobile application.

2. What services are offered by PLN Porong Call Center?

The call center provides customer service, complaints, inquiries, and requests.

3. What are the operating hours of PLN Porong Call Center?

The call center operates 24/7.

4. What languages are supported by the call center?

The call center supports Bahasa Indonesia, English, Mandarin, and Arabic.

5. How do I pay my electricity bill via PLN Porong Call Center?

You can pay your bill through the mobile application or by visiting the nearest PLN office.

6. How is PLN Porong Call Center different from other call centers?

PLN Porong Call Center is different in its integration of advanced technology such as chatbots, mobile applications, and smart metering to improve its services and deliver an exceptional customer experience.

7. How do I monitor my electricity usage and bills?

You can monitor your usage and bills through the mobile application or by signing up for the smart metering program.

8. What is the address of the PLN Porong Call Center?

PLN Porong Call Center is located in Porong, Sidoarjo Regency, East Java, Indonesia.

9. How do I report power outages?

You can report power outages through the mobile application or by contacting the call center via the toll-free number 123.

10. How do I request a new connection to PLN?

You can request a new connection through the mobile application or by visiting the nearest PLN office.

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11. How do I report a faulty meter or electricity line?

You can report a faulty meter or electricity line through the mobile application or by contacting the call center via the toll-free number 123.

12. Can I track my power outage status?

Yes, you can track your power outage status through the mobile application, which provides real-time notifications and updates.

13. What other services does PLN Porong offer?

PLN Porong also offers services such as power generation, distribution, and transmission, as well as energy efficiency programs and renewable energy solutions.


The PLN Porong Call Center has revolutionized customer service in the energy sector of Indonesia, providing advanced solutions and unparalleled customer care. Through its integration of technology and human interaction, the call center has enhanced service delivery, increased accessibility, and improved the overall customer experience.

We encourage our readers to take advantage of this innovative service and enjoy the benefits of reliable and efficient energy services in Indonesia.

Closing Statement with Disclaimer

This article is intended solely for informational purposes and does not constitute professional advice or a recommendation. The content is presented “as is,” without warranty, and no liability or responsibility is assumed for any errors or omissions in the content.

Please note that PLN Porong Call Center’s services and information may be subject to change, and readers are advised to do their research and confirm details before taking any action or making decisions based on the information provided in this article.