PGN Medan Call Center: Convenient Assistance for Your Gas Needs


Hello dear readers! If you’re looking for a reliable natural gas provider in Medan, Indonesia, you’ve come to the right place. In this article, we’ll be discussing PGN Medan and their convenient call center service that makes it easy for customers to access their services. We know how important it is to have a trusted provider that can supply all your energy needs, and PGN Medan is here to fulfill that role. Let’s dive into the details and find out what makes PGN Medan stand out from the rest! πŸ˜ƒ

Who is PGN Medan?

PT Perusahaan Gas Negara Tbk (PGN) is a state-owned company that specializes in natural gas distribution in Indonesia. PGN Medan is one of their regional branches, located in the city of Medan in North Sumatra. Their mission is to provide sustainable and affordable natural gas to households, businesses, and industries in the area. PGN Medan has been operating since 2010 and has become a trusted energy supplier in the region.

What is the PGN Medan Call Center?

The PGN Medan Call Center is a dedicated service that allows customers to access PGN Medan’s services and products through a phone call. With the call center, customers can inquire about their natural gas needs, make orders, request installation, report complaints or technical issues, and receive assistance from PGN Medan’s customer service representatives. The call center is available 24/7, making it a convenient option for customers who need quick and reliable assistance.

How to Contact the PGN Medan Call Center?

To contact the PGN Medan Call Center, customers can dial 123 or (061) 8001 23 123. The call is toll-free for Medan residents and can be accessed from any landline or mobile phone. Customers can also visit PGN Medan’s website and click on the “Contact Us” section to find more information about the call center and other contact options.

What Services Are Offered by PGN Medan?

PGN Medan offers a wide range of services related to natural gas supply, including:

Services Description
Gas supply for households Provides natural gas for cooking, water heating, and other household needs.
Gas supply for businesses Provides natural gas for restaurants, hotels, hospitals, factories, and other commercial needs.
Industrial gas supply Provides natural gas for power plants, petrochemical industries, and other industrial needs.
Gas installation Installs natural gas pipelines and appliances for households, businesses, and industries.
Technical assistance Provides maintenance, repair, and troubleshooting services for natural gas pipelines and appliances.
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Why Choose PGN Medan?

Here are the reasons why PGN Medan is a great choice for your natural gas needs:

  • Reliable and sustainable natural gas supply
  • Affordable prices and flexible payment options
  • Convenient and easy-to-access call center service
  • Skilled and professional customer service representatives
  • Wide range of services for households, businesses, and industries

Frequently Asked Questions

Q: How do I apply for a natural gas connection with PGN Medan?

A: You can apply for a natural gas connection through PGN Medan’s website or by visiting their office. You will need to provide your personal information, proof of ownership or tenancy, and other required documents.

Q: Can I use natural gas for heating my house in Medan?

A: Yes, you can use natural gas for heating your house in Medan. PGN Medan provides natural gas for water heating and space heating through their pipeline network.

Q: What should I do if I smell gas in my house or business?

A: If you smell gas in your house or business, you should immediately turn off all gas appliances, open doors and windows, and evacuate the premises. Do not use any electrical switches, lighters, or other ignition sources. Call PGN Medan’s emergency hotline at 123 or (061) 8001 23 123 for assistance.

Q: How do I pay my PGN Medan gas bill?

A: You can pay your PGN Medan gas bill through various options, such as bank transfer, online payment, ATM, or PGN Medan’s payment point network. You can also set up automatic payment or pay in installments according to your preference.

Q: What is PGN Medan’s service coverage area?

A: PGN Medan’s service coverage area includes the city of Medan and its surrounding areas in North Sumatra, such as Simalungun, Deli Serdang, and Langkat. Check PGN Medan’s website or call their customer service for more information on service coverage.

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Q: What is the average natural gas consumption for households in Medan?

A: The average natural gas consumption for households in Medan varies depending on the number of occupants, appliance usage, lifestyle, and other factors. PGN Medan provides a gas calculator tool on their website to help customers estimate their gas usage and cost.

Q: Are PGN Medan’s natural gas products eco-friendly?

A: Yes, PGN Medan’s natural gas products are eco-friendly and comply with environmental regulations. Natural gas is a clean-burning fuel that produces less greenhouse gas emissions compared to other fossil fuels.

Q: How long does it take to install a natural gas connection with PGN Medan?

A: The installation time for a natural gas connection with PGN Medan depends on various factors, such as the location, complexity, and availability of materials. Generally, it takes around 1-2 weeks for a residential connection and 2-4 weeks for a commercial or industrial connection.

Q: Does PGN Medan provide gas safety education for customers?

A: Yes, PGN Medan provides gas safety education for customers through various channels, such as brochures, leaflets, and online resources. Customers can also request a gas safety inspection or consultation for their premises.

Q: What should I do if I have a complaint or suggestion for PGN Medan?

A: If you have a complaint or suggestion for PGN Medan, you can contact their customer service through the call center, email, or feedback form on their website. PGN Medan values customer feedback and strives to improve their services based on customer needs.

Q: Can I switch from my current natural gas provider to PGN Medan?

A: Yes, you can switch from your current natural gas provider to PGN Medan. You will need to follow the procedure for switching providers and submit the required documents. PGN Medan’s customer service can assist you with the process.

Q: Does PGN Medan offer discounts or promotions for new customers?

A: Yes, PGN Medan offers various discounts and promotions for new customers, such as installation fee waivers, cashback, or free gas vouchers. Check PGN Medan’s website or contact their customer service for the latest promotions.

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Q: How does PGN Medan ensure the safety and quality of their natural gas products?

A: PGN Medan ensures the safety and quality of their natural gas products through rigorous testing and monitoring procedures, compliance with national and international standards, and regular maintenance and inspection of their pipeline network and facilities. PGN Medan also works closely with local authorities and emergency services to ensure a safe and reliable gas supply.

Q: Are there any penalties for overdue gas bill payments with PGN Medan?

A: Yes, there are penalties for overdue gas bill payments with PGN Medan. The penalty fee is calculated based on the amount and duration of the overdue payment and is stated in the terms and conditions of the gas contract. PGN Medan encourages customers to pay their bills on time to avoid penalties and disruption of gas supply.


We hope this article has provided you with useful information about PGN Medan and their call center service. With PGN Medan, you can enjoy a reliable and sustainable natural gas supply for your household, business, or industry, backed by their expert customer service and technical support. If you have any questions or inquiries, don’t hesitate to contact PGN Medan’s call center and experience their convenient assistance firsthand. Thank you for reading and have a great day! 😊


This article is for informational purposes only and does not constitute professional advice or endorsement of PGN Medan or its services. Readers should conduct their research and consult with experts and local authorities before making any decisions related to natural gas consumption and distribution. The author and publisher of this article shall not be held liable for any damages or losses arising from the use or reliance on the information presented herein.