🚰 Do you need help with your water supply in Surabaya? Look no further than PDAM Surabaya Call Center. As one of the largest water utilities in Indonesia, PDAM Surabaya provides water supply services to over 2.8 million households and commercial establishments in Surabaya and its surrounding areas. With its 24/7 call center, PDAM Surabaya is always ready to assist you with any issues related to your water needs. In this article, we will explore everything you need to know about PDAM Surabaya Call Center, including its services, contact information, and frequently asked questions.
Introduction
PDAM Surabaya is a state-owned enterprise that was established in 1985. Since then, it has been providing water supply services to the residents and businesses of Surabaya and its neighboring regions. PDAM Surabaya operates under the supervision of the East Java Provincial Government and is a member of the Association of Indonesian Municipal Water Supply Companies (PERPAMSI).
PDAM Surabaya’s mission is to provide access to safe, clean, and reliable water services to all its customers. The company strives to achieve this by continuously improving its infrastructure, technology, and services to meet the growing water demand in Surabaya.
PDAM Surabaya’s services include water supply, meter installation, meter reading, billing, and customer services. The company ensures that the water it provides meets the National Standards for Drinking Water Quality (NSDWQ) to ensure that its customers have access to safe and clean water.
In addition to its regular services, PDAM Surabaya also offers emergency services such as pipe repairs and water supply disruptions. Customers can contact the PDAM Surabaya Call Center to report any issues related to their water supply.
The PDAM Surabaya Call Center operates 24/7 and can be reached through several channels, including phone calls, social media, and mobile applications. The company has a team of trained customer service representatives who are always ready to assist customers with their water needs.
Now, let’s take a closer look at PDAM Surabaya’s services and how you can get in touch with the company.
PDAM Surabaya’s Services
PDAM Surabaya provides a range of services to meet the water supply needs of its customers. Here are some of the company’s main services:
1. Water Supply
PDAM Surabaya’s primary service is providing water supply to households and businesses in Surabaya and its surrounding areas. The company ensures that the water it supplies meets the NSDWQ to provide safe and clean water to its customers.
2. Meter Installation and Reading
PDAM Surabaya installs water meters for its customers to accurately measure their water consumption. The company also provides regular meter reading services to ensure that customers are billed accurately for their water usage.
3. Customer Services
PDAM Surabaya has a team of trained customer service representatives who are always ready to assist customers with their water needs. Customers can contact the PDAM Surabaya Call Center to report any issues related to their water supply, including billing, meter installation, and repair services.
4. Emergency Services
PDAM Surabaya provides emergency services such as pipe repairs and water supply disruptions. Customers can contact the PDAM Surabaya Call Center to report any emergencies related to their water supply.
How to Contact PDAM Surabaya Call Center
Customers can contact the PDAM Surabaya Call Center through several channels, including:
1. Phone Calls
| Customer Service Hotline | 031-531-2323 |
| Emergency Hotline | 0800-111-9000 (toll-free) |
2. Social Media
Customers can follow PDAM Surabaya on social media to get updates on its services and promotions. They can also message the company through its social media accounts.
| https://www.facebook.com/PDAMSurabayaOfficial | |
| https://twitter.com/pdamsby | |
| https://www.instagram.com/pdam.surabaya |
3. Mobile Applications
Customers can download PDAM Surabaya’s mobile applications to access its services and get updates on their water usage and bills.
| PDAM Surabaya Mobile | https://play.google.com/store/apps/details?id=id.co.pdam.surabaya.android |
| PDAM Surabaya Online | https://play.google.com/store/apps/details?id=id.co.pdamonline.surabaya |
Frequently Asked Questions
1. How can I report a water supply issue?
You can contact the PDAM Surabaya Call Center at 031-531-2323 to report any issues related to your water supply.
2. How can I pay my water bill?
You can pay your water bill through several channels, including bank transfers, ATMs, and PDAM Surabaya’s mobile applications.
3. What should I do if my water meter is broken?
You can contact the PDAM Surabaya Call Center at 031-531-2323 to request a repair service for your water meter.
4. How can I check my water usage and bill?
You can check your water usage and bill through PDAM Surabaya’s mobile applications or by visiting its website.
5. Is PDAM Surabaya’s water safe to drink?
Yes, PDAM Surabaya’s water meets the NSDWQ to ensure that it is safe and clean for consumption.
6. How can I report a leak or pipe damage?
You can contact the PDAM Surabaya Call Center at 031-531-2323 to report any leaks or pipe damages in your area.
7. How can I get in touch with PDAM Surabaya through social media?
You can follow PDAM Surabaya on Facebook, Twitter, and Instagram or message the company through its social media accounts.
8. How can I get updates on PDAM Surabaya’s services?
You can follow PDAM Surabaya on its social media accounts or download its mobile applications to get updates on its services.
9. How can I request a new water meter installation?
You can contact the PDAM Surabaya Call Center at 031-531-2323 to request a new water meter installation at your property.
10. How can I request a water supply disconnection?
You can contact the PDAM Surabaya Call Center at 031-531-2323 to request a water supply disconnection for your property.
11. How can I report illegal water tapping?
You can contact the PDAM Surabaya Call Center at 031-531-2323 to report any cases of illegal water tapping in your area.
12. What should I do if my water bill is too high?
You can contact the PDAM Surabaya Call Center at 031-531-2323 to request an investigation of your water bill and to address any issues related to your water usage.
13. How can I give feedback or make a complaint?
You can contact the PDAM Surabaya Call Center at 031-531-2323 to give feedback or make a complaint about PDAM Surabaya’s services.
Conclusion
📞 PDAM Surabaya Call Center is your go-to source for water-related issues in Surabaya. Whether you need assistance with your water supply or emergency services, PDAM Surabaya’s 24/7 call center is always ready to help. To contact the PDAM Surabaya Call Center, you can use its hotlines, social media accounts, or mobile applications. As one of the largest water utilities in Indonesia, PDAM Surabaya is committed to providing safe, clean, and reliable water services to its customers. So, don’t hesitate to get in touch with PDAM Surabaya for all your water needs!
Closing Statement with Disclaimer
This article is for informational purposes only and does not constitute professional advice. PDAM Surabaya is a state-owned enterprise that operates under the supervision of the East Java Provincial Government. The information provided in this article is accurate at the time of writing and is subject to change without notice. PDAM Surabaya reserves the right to update its services, contact information, and FAQs at any time. Readers are advised to contact PDAM Surabaya directly or visit its official website and mobile applications for the latest information and updates. This article is not affiliated with PDAM Surabaya and does not represent the views or opinions of the company.