Pdam Kota Bekasi Call Center: Everything You Need to Know

Introduction

Hello, dear reader! Are you a resident of Bekasi city and facing some issues with your water supply? Then you have come to the right place. Today, we are going to talk about PDAM Kota Bekasi Call Center, which is your one-stop destination for all your water-related queries and problems. In this article, you’ll get to know everything about PDAM Kota Bekasi and its call center. Whether you want to know about the billing process, water quality, or want to lodge a complaint, we’ve got you covered! So, without further ado, let’s dive into the world of PDAM Kota Bekasi.

What is PDAM Kota Bekasi?

PDAM Kota Bekasi, also known as Perusahaan Daerah Air Minum Kota Bekasi, is a regional government-owned company responsible for providing clean and safe drinking water to the residents of Bekasi city. The company was founded in 1997 and has since been serving the citizens of Bekasi with its water services. PDAM Kota Bekasi has more than 9,000 kilometers of water pipes and supplies water to more than 950,000 people in the city.

What is PDAM Kota Bekasi Call Center?

PDAM Kota Bekasi Call Center is a 24/7 customer service center established by PDAM Kota Bekasi to provide assistance to its customers. Whether you want to report a water leak, inquire about billing, or lodge a complaint, you can do it all by dialing the PDAM Kota Bekasi Call Center number. The call center is well-equipped with trained professionals who can help you with any water-related query or problem.

Why Choose PDAM Kota Bekasi?

Choosing PDAM Kota Bekasi has many advantages. Some of them are:

Advantages of Choosing PDAM Kota Bekasi
Safe and Clean Drinking Water
Affordable Tariffs
24/7 Customer Service
Regular Quality Checks
Assured Water Supply
Timely Bill Payments
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Services Offered by PDAM Kota Bekasi Call Center

The PDAM Kota Bekasi Call Center offers a wide range of services to its customers, some of which are:

  • Bill Inquiry
  • Billing Complaints
  • Water Quality Inquiries
  • Reporting Water Leaks
  • New Water Connection Requests
  • Disconnection Requests
  • Emergency Water Supply Requests

How to Contact PDAM Kota Bekasi Call Center?

There are several ways to contact the PDAM Kota Bekasi Call Center:

  • By Phone: You can dial 0251-8836758 to speak to a customer service representative.
  • By Email: You can send an email to cs@pdambekasi.co.id and expect a response within 24 hours.
  • By Website: You can visit their website at www.pdambekasi.co.id and use the “Contact Us” form to submit your query or complaint.
  • By Social Media: You can follow them on social media platforms such as Facebook, Twitter, and Instagram and send them a direct message.

Frequently Asked Questions

1. How to check my water bill online?

You can check your water bill online by visiting the PDAM Kota Bekasi website and entering your customer number and bill period.

2. What should I do in case of a water leak?

You should immediately contact the PDAM Kota Bekasi Call Center and report the leak. They will send a team to fix it as soon as possible.

3. How to apply for a new water connection?

You can apply for a new water connection by visiting the PDAM Kota Bekasi office or by submitting an online application on their website.

4. How often does PDAM Kota Bekasi check the water quality?

PDAM Kota Bekasi checks the water quality on a regular basis. However, if you suspect any issues with the water quality, you can contact the PDAM Kota Bekasi Call Center and request a water quality check.

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5. What is the procedure to contest a water bill?

If you have any issues with your water bill, you can contact the PDAM Kota Bekasi Call Center and lodge a complaint. They will investigate the matter and provide a resolution.

6. What is the procedure to disconnect the water supply?

You can request a water disconnection by contacting the PDAM Kota Bekasi Call Center. However, you must clear all your pending bills before requesting disconnection.

7. How to report an emergency water supply request?

You can contact the PDAM Kota Bekasi Call Center and report the emergency. They will take the necessary steps to provide emergency water supply.

8. How often do I need to pay my water bill?

You need to pay your water bill every month. The due date is mentioned on the bill.

9. Can I pay my water bill online?

Yes, you can pay your water bill online by visiting the PDAM Kota Bekasi website and using the online payment option.

10. How to apply for a bulk water supply?

You can apply for a bulk water supply by submitting an application to the PDAM Kota Bekasi office. They will process your application after verification.

11. Does PDAM Kota Bekasi provide water to commercial establishments?

Yes, PDAM Kota Bekasi provides water to both residential and commercial establishments.

12. How to report a complaint regarding the water supply?

You can contact the PDAM Kota Bekasi Call Center and report the complaint. They will investigate the matter and provide a resolution.

13. What is the penalty for late payment of water bills?

The penalty for late payment of water bills is 2% per month.

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Conclusion

So, there you have it, everything you need to know about PDAM Kota Bekasi Call Center. In this article, we covered what PDAM Kota Bekasi is, what its call center is, why you should choose PDAM Kota Bekasi, the services offered by its call center, how to contact them, and some frequently asked questions. We hope this article was helpful to you and provided all the necessary information you were looking for. If you have any further queries or complaints, don’t hesitate to contact the PDAM Kota Bekasi Call Center. Remember, clean and safe drinking water is your right, and PDAM Kota Bekasi is here to provide it to you.

Disclaimer

The information provided in this article is for general informational purposes only. While we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the article or the information, products, services, or related graphics contained in the article for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this article.