OYO Rooms Indonesia Call Center: The Ultimate Solution for Your Travel Needs


Greetings, avid travelers and wanderlust enthusiasts! Have you ever found yourself in a foreign land, unsure of where to go or what to do? Have you ever been stranded in an unfamiliar city, desperately seeking a comfortable, affordable, and reliable place to stay? Fret not, for OYO Rooms is here to save the day – and night! In this article, we will provide you with all the essential information you need to know about OYO Rooms Indonesia Call Center, including its history, services, benefits, and much more. Get ready to explore the world of hospitality and convenience like never before! 🌍🏨😊

OYO Rooms Indonesia: Who We Are and What We Do

OYO Rooms is the largest and fastest-growing hotel chain in Southeast Asia, with a presence in over 800 cities and 80,000+ rooms across Indonesia, Malaysia, Philippines, Vietnam, and Thailand. Founded in 2013 by Ritesh Agarwal, a visionary entrepreneur and travel enthusiast, OYO Rooms aims to revolutionize the hospitality industry by offering quality accommodation at affordable prices, backed by advanced technology and exceptional customer service. With the help of our innovative app and website, you can easily find, book, and manage your stay at any OYO hotel, hostel, or home, anywhere and anytime. Whether you are a solo traveler, a family vacationer, a business executive, or a backpacker on a budget, OYO Rooms has something for everyone.

The History of OYO Rooms Indonesia

Since its inception in India, OYO Rooms has been expanding rapidly across the globe, with Indonesia being one of its most promising markets. In 2018, OYO Rooms Indonesia launched its first hotel in Jakarta, followed by other major cities such as Surabaya, Bali, Bandung, Yogyakarta, and more. Our mission is to provide Indonesian travelers with safe, clean, and comfortable accommodation options that cater to their unique preferences and needs. We work closely with local partners and communities to ensure that our hotels reflect the rich culture and diversity of Indonesia, while also offering a global standard of service and amenities.

Our Services and Benefits

Services Benefits
Hotel booking Instant confirmation, easy cancellation, flexible payment options
24/7 customer support Friendly, knowledgeable, and proactive staff, available in multiple languages
Clean and comfortable rooms High-quality bedding, fresh linens, modern furnishings, and basic amenities
Free Wi-Fi Reliable internet connection, fast speed, and unlimited data usage
Breakfast and dining options Tasty and nutritious meals, local and international cuisine, and affordable prices
Security and safety measures CCTV surveillance, access control, fire safety, and emergency response protocols
Loyalty program Exclusive discounts, rewards, and perks for frequent users
TRENDING πŸ”₯  Fiverr Call Center: Boost Your Business with Top-notch Customer Support

OYO Rooms Indonesia Call Center: Your One-Stop Solution for Any Query

At OYO Rooms Indonesia, we understand that traveling can be both exciting and daunting, especially if you are unfamiliar with the language, culture, or environment. That is why we have set up a dedicated call center that operates 24/7, 365 days a year, to assist you with any query, concern, or feedback you may have. Our call center agents are trained to provide you with timely, accurate, and personalized assistance, in your preferred language, via phone, email, chat, or social media. Whether you need help with making a reservation, changing your booking, requesting additional services, reporting an issue, or simply seeking advice on what to see and do in Indonesia, our call center is here to help you every step of the way. You can reach us at 0804-140-6000 (toll-free) or email us at cs@oyorooms.com. We value your feedback and are committed to providing you with the highest level of satisfaction.


1. How do I make a reservation at OYO Rooms Indonesia?

You can make a reservation via our website, app, or call center. Simply enter your destination, dates, and budget, and choose the hotel that best suits your needs. You can also select additional services such as meals, airport transfer, and early check-in or late check-out, if available.

2. Can I cancel or modify my booking?

Yes, you can cancel or modify your booking up to a certain period, depending on the hotel policy. You can do so via our website, app, or call center, or by contacting the hotel directly. Please note that some bookings may be non-refundable or non-changeable.

3. What if I have special requests or preferences?

You can mention your special requests or preferences while making your reservation, and we will do our best to accommodate them, subject to availability. You can also contact our call center or the hotel directly for more information.

4. How do I pay for my booking?

You can pay for your booking via various payment methods, such as credit card, debit card, bank transfer, or e-wallet, depending on the hotel and the country. You can choose the payment method that is most convenient and secure for you.

TRENDING πŸ”₯  How to Improve Performance in Your Call Center: Tips and Strategies

5. What is the check-in and check-out time?

The standard check-in time at OYO Rooms Indonesia is 2:00 pm, while the standard check-out time is 12:00 pm. However, some hotels may have different policies, so please check with the hotel or our call center for more information.

6. Is breakfast included in the room rate?

It depends on the hotel and the room type. Some rooms may include breakfast in the room rate, while others may offer it as an optional add-on or at an additional cost. You can check the details while making your reservation or ask our call center for more information.

7. What if I need assistance during my stay?

You can contact our call center or the hotel reception anytime you need assistance. Our call center operates 24/7, while the hotel staff is available round-the-clock for your convenience. We are committed to making your stay as comfortable and enjoyable as possible.

8. Are there any loyalty programs or rewards for frequent users?

Yes, we have a loyalty program called OYO Wizard that offers exclusive benefits and discounts for our loyal customers. You can join the program for free and enjoy perks such as free room nights, fast check-in, and priority customer support. You can also earn rewards points for each booking and redeem them for future stays or other benefits.

9. Are pets allowed in OYO Rooms Indonesia hotels?

It depends on the hotel and the policy. Some hotels may allow pets with certain restrictions, while others may not permit them at all. You can check the details while making your reservation or ask our call center for more information.

10. What if I need to extend my stay?

You can request an extension of your stay at the hotel reception or via our call center, subject to availability and hotel policy. You may also incur additional charges for the extended period.

11. Are there any smoking or alcohol restrictions in OYO Rooms Indonesia hotels?

Yes, all OYO Rooms Indonesia hotels are non-smoking by default, and smoking is only allowed in designated areas outside the hotel premises. Alcohol consumption is allowed in most hotels, but some may have restrictions or regulations due to local laws or cultural norms.

TRENDING πŸ”₯  Ahass Call Center: The One-Stop Solution for Your Vehicle’s Maintenance

12. Is there any shuttle service or transportation arrangement available?

Yes, you can request a shuttle service or transportation arrangement at the hotel reception or via our call center, subject to availability and additional charges. You can also use our app to book a ride with our partner providers such as Gojek, Grab, or Uber.

13. What if I have complaints or feedback?

You can share your complaints or feedback with our call center or the hotel management, and we will address them promptly and professionally. We value your feedback and strive to improve our services and products based on your input and suggestions.

Conclusion: Experience the Best Hospitality with OYO Rooms Indonesia Call Center

As you can see, OYO Rooms Indonesia Call Center is more than just a hotel chain – it is a symbol of comfort, affordability, and innovation. With our extensive network of hotels, advanced technology, and friendly customer service, we aim to make your travel experience hassle-free, enjoyable, and memorable. Whether you are planning a romantic getaway, a family vacation, a business trip, or a solo adventure, OYO Rooms Indonesia has a solution for you. So why wait? Book your next stay with us and discover the true meaning of hospitality. 😊🏨🌟

Take Action Now: Book Your Stay with OYO Rooms Indonesia Call Center

Ready to embark on your next travel adventure? Visit our website or download our app now and start exploring the amazing hotels and destinations available at OYO Rooms Indonesia. You can also contact our call center for any assistance or queries. We are here to make your journey unforgettable. Bon voyage!

Closing Statement with Disclaimer

In conclusion, we hope that this article has provided you with valuable insights into OYO Rooms Indonesia Call Center and its services. However, please note that the information presented here may be subject to change without prior notice, and that the opinions expressed are solely those of the author and not necessarily representative of OYO Rooms or its affiliates. Therefore, we encourage you to verify the accuracy and validity of any information before making any decision or action based on it. Always travel responsibly and safely, and enjoy your journey to the fullest. Thank you for reading!