Ninja Xpress Bandung Call Center: Delivering Efficient and Reliable Courier Services

Greetings, dear readers! In the modern era of e-commerce and online transactions, efficient courier services are in high demand. In Indonesia, one of the most reliable courier companies is Ninja Xpress Bandung. With their dedication to customer satisfaction and reliable delivery, Ninja Xpress Bandung has distinguished itself as one of the best courier services in the country.


In 2017, the Ninja Xpress brand was introduced by the renowned logistics company Ninja Van. Since then, the company has expanded rapidly and has partnered with some of the biggest e-commerce platforms in Southeast Asia. Ninja Xpress Bandung, one of the branches of Ninja Van, operates in the city of Bandung and has been providing efficient courier services to its customers for years now.

What sets Ninja Xpress Bandung apart from its competitors is its dedication to customer satisfaction. Ninja Xpress Bandung understands the importance of timely deliveries and effective communication with its customers. Therefore, they have set up a reliable call center that is available 24/7 to cater to the needs of their customers.

With Ninja Xpress Bandung, you get more than just a courier service; you also get a personalized customer experience. The company is committed to providing fast, efficient, and reliable delivery services to its customers in Bandung and beyond.

Let’s take a closer look at Ninja Xpress Bandung and what makes them such a great choice for your courier needs.

About Ninja Xpress Bandung

As stated earlier, Ninja Xpress Bandung is a branch of the larger logistics company, Ninja Van. The company began its operations in Singapore and expanded to Indonesia and other Southeast Asian countries. In Bandung, Ninja Xpress has set up an efficient courier service that caters to businesses and individuals alike.

Ninja Xpress Bandung employs highly trained professionals who are dedicated to providing excellent customer service. They have a team of experienced drivers who are familiar with the city’s traffic and know the best routes to take. The company also has a fleet of vehicles that are well-maintained and equipped to handle various types of deliveries.

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The Call Center

One of the things that set Ninja Xpress Bandung apart from its competitors is its call center. The call center is available 24/7 and is staffed by knowledgeable and friendly customer service representatives. The call center staff can assist customers with tracking their packages or answering any questions they may have about the company’s services.

The call center is also multilingual, which means that customers who speak other languages besides Indonesian can receive assistance in their native language. This feature has greatly expanded the company’s customer base and made its services accessible to a wider audience.

The Services

Ninja Xpress Bandung offers a wide range of courier services to meet the varied needs of its customers. The company’s services include:

Services Description
Express Delivery Fast delivery service for urgent packages
Standard Delivery Delivery service for non-urgent packages
Cash on Delivery Payment collection service for e-commerce transactions
International Delivery Delivery service for packages going outside Indonesia
Warehousing Storage service for businesses

Regardless of the service you choose, Ninja Xpress Bandung ensures that your packages are delivered on time and in good condition.

The Process

The process of using Ninja Xpress Bandung’s services is straightforward and hassle-free. First, you need to create an account on their website or mobile app. Once you’ve created an account, you can schedule a pickup and choose the type of service you need. The company will then send a driver to your pickup location to collect your package.

You can track your package’s progress using the tracking number provided by Ninja Xpress Bandung. The company also sends regular updates to its customers about their package’s location and delivery status.

The Benefits

Using Ninja Xpress Bandung’s services comes with several benefits, including:

  • Efficient and reliable deliveries
  • Personalized customer service
  • 24/7 call center support
  • Easy-to-use process
  • Wide range of services
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All these benefits make Ninja Xpress Bandung an excellent choice for businesses and individuals who need fast and reliable courier services.


1. How can I track my package?

You can track your package using the tracking number provided by Ninja Xpress Bandung. Simply enter the tracking number on the company’s website or mobile app to get real-time updates on your package’s location and delivery status.

2. How long does delivery take?

The delivery time depends on the type of service you choose. Express delivery is the fastest and usually takes 1-2 days, while standard delivery can take up to 5 days. International delivery may take longer depending on the destination country.

3. Does Ninja Xpress Bandung deliver on weekends?

Yes, the company delivers on weekends and holidays.

4. What happens if my package is lost or damaged?

If your package is lost or damaged, you can file a claim with Ninja Xpress Bandung’s customer service. The company will investigate the matter and compensate you accordingly.

5. Does Ninja Xpress Bandung offer packaging services?

No, the company does not offer packaging services. However, they do provide packaging guidelines on their website to help customers pack their packages correctly.

6. Can I cancel a pickup?

Yes, you can cancel a pickup by contacting Ninja Xpress Bandung’s call center as soon as possible.

7. What types of payments does Ninja Xpress Bandung accept?

The company accepts various types of payments, including bank transfers, credit cards, and cash on delivery.

8. Can I change the delivery address?

Yes, you can change the delivery address by contacting Ninja Xpress Bandung’s call center as soon as possible.

9. Does Ninja Xpress Bandung deliver to remote areas?

Yes, the company delivers to remote areas, but the delivery time may be longer.

10. Is there a weight limit for packages?

Yes, the weight limit for packages is 30 kg.

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11. How much does it cost to use Ninja Xpress Bandung’s services?

The cost of using the company’s services depends on the type of service you choose and the package’s weight and dimensions. You can get a quote on their website or mobile app.

12. Does Ninja Xpress Bandung offer insurance for packages?

Yes, the company offers insurance for packages. You can purchase insurance when scheduling a pickup.

13. How can I contact Ninja Xpress Bandung’s customer service?

You can contact the company’s customer service by calling their call center, emailing them, or using the live chat feature on their website or mobile app.


Overall, Ninja Xpress Bandung is an excellent courier service that provides efficient and reliable deliveries. With their 24/7 call center support and personalized customer service, Ninja Xpress Bandung is committed to ensuring customer satisfaction.

If you’re looking for a courier service in Bandung, consider using Ninja Xpress Bandung’s services. They offer a wide range of courier services, and their process is straightforward and easy to use.

Take Action Today!

Are you ready to experience fast and reliable courier services? Visit Ninja Xpress Bandung’s website or download their mobile app today and start using their services. You won’t be disappointed!

Closing Statement with Disclaimer

This article was written for informational purposes only. The views and opinions expressed in this article are solely those of the author and do not necessarily reflect the official policy or position of Ninja Xpress Bandung or any other company mentioned in this article.

The information in this article is accurate and up-to-date to the best of the author’s knowledge. However, readers are advised to conduct their own research and verify the information provided in this article before making any decisions.

The author and the companies mentioned in this article are not responsible for any damages or losses that may arise from the use of the information provided in this article.