Introduction
Greetings, dear readers! In a world where streaming entertainment is becoming increasingly popular, Mola TV has made a name for itself in providing high-quality content. From live sports to movies and TV shows, Mola TV has something for everyone. However, as with any service, there may be times when you need assistance. This is where Mola TV’s call center comes in, providing excellent support to its customers. In this article, we will explore everything you need to know about Mola TV’s call center, from its services to its FAQs.
Who is Mola TV?
Mola TV is a streaming platform that provides live sports, movies, and TV shows to its users. Established in 2019 in Indonesia, Mola TV has made its presence felt among the streaming elites. With affordable subscription plans and a vast catalog of content, it has gained a strong following in a short period of time. Mola TV is also available on multiple devices, such as smartphones, tablets, and smart TVs, making it easily accessible to users.
What is the Mola TV Call Center?
The Mola TV call center is a customer service center that provides support to Mola TV users. If you encounter any problems while using Mola TV, the call center is the go-to place for assistance. The call center is manned by a team of trained professionals who are equipped to handle all types of queries, from technical issues to billing problems. The call center is available 24/7, ensuring that customers can reach out for help at any time.
Services provided by the Mola TV Call Center
The Mola TV call center provides a range of services to its customers. Some of the services provided by the call center are:
| Service | Description |
|---|---|
| Technical Support | Assistance with technical issues such as streaming, login problems, and device compatibility |
| Content Support | Assistance with content-related issues such as searching for specific movies or TV shows |
| Billing Support | Assistance with billing-related issues such as payment methods, refunds, and subscription plans |
How to Contact the Mola TV Call Center?
There are multiple ways to reach out to the Mola TV call center:
- Phone: You can call the call center at (+62)21 8064 9600
- Email: You can email the call center at support@molatv.com
- Live Chat: You can also chat with the call center through the Mola TV website or app
FAQs
1. How do I sign up for Mola TV?
To sign up for Mola TV, visit the Mola TV website or download the app from Google Play Store or Apple App Store. Follow the prompts to create an account and subscribe to a plan that suits your needs.
2. How much does Mola TV cost?
Mola TV has a range of subscription plans, with prices starting from IDR 11,000 per month.
3. Can I cancel my Mola TV subscription?
Yes, you can cancel your Mola TV subscription at any time. However, you will not receive a refund for any unused portion of your subscription.
4. Can I watch Mola TV on multiple devices?
Yes, you can watch Mola TV on multiple devices, such as smartphones, tablets, and smart TVs, as long as they are compatible with the Mola TV app.
5. What sports events are available on Mola TV?
Mola TV provides live coverage of various sports events, such as Premier League, La Liga, Bundesliga, NBA, MotoGP and many more.
6. How do I report a problem with Mola TV?
You can report a problem with Mola TV by reaching out to the call center through phone, email, or live chat.
7. What are the payment methods available for Mola TV subscriptions?
Mola TV accepts a range of payment methods, including credit cards, debit cards, and bank transfer.
8. Is Mola TV available outside of Indonesia?
Currently, Mola TV is only available in Indonesia. It is planning to expand its services to other countries in the future.
9. Can I watch Mola TV offline?
No, Mola TV does not provide offline viewing of its content.
10. How do I reset my password for Mola TV?
You can reset your Mola TV password by clicking on the “Forgot Password” link on the login page and following the prompts.
11. What happens if I forget to cancel my Mola TV subscription?
If you forget to cancel your Mola TV subscription, it will automatically renew at the end of the billing cycle, and you will be charged accordingly.
12. How can I provide feedback on Mola TV’s services?
You can provide feedback on Mola TV’s services by reaching out to the call center or through the feedback form available on the Mola TV website.
13. How do I update my billing information on Mola TV?
You can update your billing information on Mola TV by logging into your account and going to “My Account” and then “Billing Information.”
Conclusion
In conclusion, Mola TV’s call center is an excellent resource for customers who need assistance. With its range of services and 24/7 availability, users can rest assured that their problems will be resolved promptly. Mola TV’s commitment to providing high-quality streaming entertainment, coupled with excellent customer service, makes it a popular choice among users. We encourage you to try out Mola TV’s services and experience the convenience and reliability they offer.
Closing Statement With Disclaimer
In writing this article, we have endeavored to provide accurate information to the best of our ability. However, we do not guarantee the completeness or accuracy of the information provided. The information contained in this article is for informational purposes only and should not be taken as legal or professional advice. We urge readers to exercise caution and consult professional advisors before making any decisions based on the information provided in this article.