Everything You Need to Know About Mandiri EDC Call Center


Welcome, dear reader! Are you looking for information about the Mandiri EDC call center? You’ve come to the right place! Mandiri EDC is a popular electronic data capture service in Indonesia, and it has a reliable customer service team to assist you with any inquiries. In the following paragraphs, we will provide you with a comprehensive overview of Mandiri EDC’s call center. So, let’s dive in!

🧐 What is Mandiri EDC?

Mandiri EDC is an electronic data capture service that enables businesses to accept various payment methods, including debit card, credit card, and e-wallet, with a user-friendly and efficient system. Mandiri EDC is a product of Bank Mandiri, one of Indonesia’s largest and most reputable banks.

📞 How to Reach Mandiri EDC Call Center?

If you need assistance with your Mandiri EDC service, you can contact their call center through several channels. You can call their toll-free number at 14000, send an email to mandiriedc@bankmandiri.co.id or chat with their customer service team on WhatsApp at +62811110014000. Their call center is available 24 hours a day, seven days a week.

👨‍💼 What Services Does Mandiri EDC Call Center Offer?

Mandiri EDC call center provides a wide range of services to its customers, including:

Service Description
Technical Support Assistance with Mandiri EDC machine setup and troubleshooting
Transaction Inquiries Information about transaction status, refunds, and chargebacks
Account Management Support with account activation, deactivation, and updating
Product Information Details about Mandiri EDC products and services, pricing, and promotions

👍 Why Choose Mandiri EDC Call Center?

Mandiri EDC call center is a trusted and reliable service provider that prioritizes its customers’ satisfaction. Here are some reasons why you should choose Mandiri EDC call center for your business needs:

  • 24/7 availability
  • Responsive and knowledgeable customer service team
  • Multiple communication channels
  • Efficient and effective problem-solving
  • Secure and reliable
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👓 Frequently Asked Questions (FAQs)

Q: How long does it take for Mandiri EDC to activate my account?

A: Mandiri EDC will activate your account within one working day after completing the registration process.

Q: Can I use Mandiri EDC outside of Indonesia?

A: No, Mandiri EDC is only available for merchants that operate within Indonesia.

Q: What payment methods does Mandiri EDC accept?

A: Mandiri EDC accepts various payment methods, including debit card, credit card, and e-wallet.

Q: Is Mandiri EDC system secure?

A: Yes, Mandiri EDC system is secure and complies with international standards and regulations.

Q: How can I update my Mandiri EDC account information?

A: You can update your Mandiri EDC account information by contacting their call center or visiting their website.

Q: What should I do if my Mandiri EDC machine is not working?

A: You can contact their call center for technical support to troubleshoot your Mandiri EDC machine.

Q: How can I check my Mandiri EDC transactions?

A: You can check your Mandiri EDC transactions through their website or by contacting their call center.

Q: What is the cost of using Mandiri EDC?

A: The cost of using Mandiri EDC varies depending on the package and services you choose. You can check their website or contact their call center for more information.

Q: Can I refund a transaction made through Mandiri EDC?

A: Yes, you can refund a transaction made through Mandiri EDC. Simply contact their call center for assistance.

Q: What should I do if I have a chargeback issue?

A: You can contact their call center for assistance with chargeback issues.

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Q: Can I use Mandiri EDC with my mobile phone?

A: Yes, you can use Mandiri EDC with your mobile phone by installing their mobile application.

Q: What are the requirements to use Mandiri EDC?

A: To use Mandiri EDC, you need a Mandiri Bank account, a Mandiri EDC machine, and an internet connection.

Q: How can I deactivate my Mandiri EDC account?

A: You can deactivate your Mandiri EDC account by contacting their call center or visiting their website.

🤝 Conclusion

We hope that this article has given you a clear understanding of Mandiri EDC call center and how it can benefit your business needs. Mandiri EDC is a reliable and secure electronic data capture service that enables you to accept various payment methods conveniently. Their customer service team is available 24/7 to assist you with any concerns or inquiries you may have. If you’re looking for a payment gateway for your business, Mandiri EDC is an excellent choice!

Thank you for reading! If you have any questions or feedback, please don’t hesitate to reach out to us.


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