The Ultimate Guide to Lion Parcel Bandung Call Center: Everything You Need to Know

🦁 Introduction

Greetings, dear readers! If you’re looking for a reliable courier service in Bandung, Indonesia, look no further than Lion Parcel. With its vast network of over 2,500 branches across the nation and a proven track record of timely and secure deliveries, Lion Parcel Bandung is a name you can trust.

In this comprehensive guide, we’ll dive deep into Lion Parcel Bandung’s call center services, which provide customers with a hassle-free way to track their shipments, request assistance, and more. By the end of this article, you’ll have all the information you need to make the most of Lion Parcel Bandung’s call center, as well as some tips to enhance your overall experience with the courier service.

So, are you ready? Let’s get started.

πŸ“ž What is Lion Parcel Bandung Call Center?

At its core, Lion Parcel Bandung call center is a customer service center that allows you to get in touch with a representative of the courier service. Whether you have questions about your shipment, need help with tracking, or want to give feedback on your experience, the call center is your go-to destination.

Lion Parcel Bandung call center is available 24/7, ensuring that you can get help whenever you need it. The call center’s representatives are trained to provide prompt and effective solutions to your queries, ensuring that you have a smooth and satisfying experience with the courier service.

πŸ“ How to Contact Lion Parcel Bandung Call Center?

Getting in touch with Lion Parcel Bandung call center is easy. You can reach them via:

Communication Channel Contact Information
Phone 021-8066-1888
Email cs@lionparcel.com
WhatsApp 0857-1555-7888
Live Chat https://bit.ly/LiveChatLionParcel

Regardless of the channel you choose, you’ll need to provide some basic information, such as your name, phone number, and tracking number (if applicable), to help the representative assist you better.

πŸ” How to Track Your Shipment with Lion Parcel Bandung?

One of the most common reasons for contacting Lion Parcel Bandung call center is to track your shipment. The courier service provides several ways to track your shipment, including:

  • Website: Go to https://www.lionparcel.com/tracking and enter your tracking number.
  • Mobile App: Download and install the Lion Parcel mobile app (available for Android and iOS) and enter your tracking number.
  • Call Center: Contact Lion Parcel Bandung call center and provide your tracking number.
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Once you’ve entered your tracking number, you’ll be able to see the status of your shipment in real-time, including its location, estimated delivery date, and any updates or delays.

🀝 How to Give Feedback on Your Experience with Lion Parcel Bandung?

Lion Parcel Bandung values your feedback and is committed to continuously improving its services to meet your needs. If you have any suggestions, complaints, or compliments, you can share them with the courier service via:

  • Email: Send an email to cs@lionparcel.com with your feedback.
  • Live Chat: Use the live chat feature on the Lion Parcel website to chat with a representative and provide your feedback.
  • Social Media: Message Lion Parcel on its official social media accounts (Facebook, Twitter, and Instagram) with your feedback.

Regardless of the channel you choose, make sure to provide specific details about your experience (such as the date and time of the incident, the names of the staff involved, and a clear description of the issue) to help Lion Parcel Bandung address your feedback effectively.

🦁 About Lion Parcel Bandung

Lion Parcel is a subsidiary of PT Lion Mentari Airlines, one of Indonesia’s leading airlines. Established in 2013, Lion Parcel started as an in-house courier service for Lion Mentari Airlines and has since grown to become one of the most trusted courier services in the country.

Lion Parcel’s mission is to provide fast, reliable, and affordable delivery services to businesses and individuals across Indonesia, with a focus on innovation, sustainability, and customer satisfaction. The courier service offers a wide range of shipping options, including next-day and same-day deliveries, as well as international shipping.

πŸ“¦ Lion Parcel Bandung Services

  • Domestic and international express shipping
  • Cash on delivery (COD) services
  • Customs clearance services
  • Return and reverse logistics services
  • Container and trucking services
  • Warehousing and fulfillment services
  • E-commerce platform integration
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🏭 Lion Parcel Bandung Facilities

Lion Parcel Bandung has a state-of-the-art warehouse and distribution center located in Jalan Soekarno Hatta, Bandung. The facility is equipped with the latest technology and equipment to ensure that your shipments are handled with care and delivered on time.

The warehouse has a storage capacity of over 1,000 square meters and is staffed by a team of trained professionals who are committed to providing you with the best possible service. Additionally, Lion Parcel Bandung also has a fleet of vehicles, including motorcycles, vans, and trucks, to ensure that your shipments are transported safely and efficiently.

πŸ† Awards and Recognitions

Lion Parcel has won several awards and recognitions for its excellence in the courier industry. Some of the notable ones include:

  • 2018: Frost & Sullivan Indonesia Excellence Awards – Express Delivery Services Company of the Year
  • 2019: Indonesia Corporate Secretary and Investor Relations Awards – The Best Corporate Secretary and Investor Relations in Transportation Sector
  • 2019: Top Digital Brand Awards – Top 10 Digital Brand for Courier and Logistics category.

πŸ“œ FAQs

Q1. Can I change the delivery address of my shipment?

A1. Yes, you can change the delivery address of your shipment by contacting Lion Parcel Bandung call center.

Q2. What should I do if my shipment is lost or damaged?

A2. If your shipment is lost or damaged, contact Lion Parcel Bandung call center immediately to file a report and claim.

Q3. How do I pay for my shipment?

A3. Lion Parcel Bandung offers several payment options, including bank transfer, credit card, and cash on delivery.

Q4. Is there a weight or size limit for my shipment?

A4. Yes, there are weight and size limits for each shipment. Contact Lion Parcel Bandung call center for more information.

Q5. Can I track my shipment on my mobile phone?

A5. Yes, you can track your shipment on your mobile phone by downloading the Lion Parcel mobile app (available for Android and iOS).

Q6. How long does it take for my shipment to arrive?

A6. The delivery time depends on the shipping option you choose and the destination of your shipment. Contact Lion Parcel Bandung call center for an estimated delivery time.

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Q7. Can I cancel my shipment?

A7. Yes, you can cancel your shipment by contacting Lion Parcel Bandung call center. However, cancellation fees may apply.

Q8. Does Lion Parcel Bandung deliver on weekends and holidays?

A8. Yes, Lion Parcel Bandung delivers on weekends and holidays, but additional charges may apply.

Q9. Can I ship items internationally with Lion Parcel Bandung?

A9. Yes, Lion Parcel Bandung offers international shipping services.

Q10. What is Lion Parcel Bandung’s return policy?

A10. Lion Parcel Bandung offers a no-questions-asked return policy for certain products. Contact Lion Parcel Bandung call center for more information.

Q11. Does Lion Parcel Bandung offer packaging services?

A11. Yes, Lion Parcel Bandung offers packaging services for an additional fee.

Q12. How do I schedule a pickup for my shipment?

A12. You can schedule a pickup for your shipment by contacting Lion Parcel Bandung call center.

Q13. Can I insure my shipment?

A13. Yes, you can insure your shipment with Lion Parcel Bandung for an additional fee.

πŸ‘‹ Conclusion

And that’s a wrap, folks! We hope this ultimate guide has provided you with all the information you need to know about Lion Parcel Bandung call center and courier services. Whether you’re a business owner looking to ship products, or an individual sending a gift to a loved one, Lion Parcel Bandung has got your back.

Don’t hesitate to reach out to Lion Parcel Bandung call center if you have any further questions, feedback, or concerns. And remember, choosing Lion Parcel Bandung means choosing reliability, affordability, and customer satisfaction.

πŸ“ Disclaimer

The information provided in this article is accurate to the best of our knowledge at the time of publication. However, Lion Parcel Bandung’s policies, services, and fees may change without prior notice, and we cannot be held responsible for any outdated or incorrect information presented here. Please check Lion Parcel Bandung’s official website or contact its call center for the most up-to-date information.