🦁 Introduction
Welcome to our complete guide to Lion Air Cargo Call Center. If you need to know anything about this cargo airline, you have come to the right place.
Lion Air Cargo is one of the leading cargo airlines in Indonesia, operating both nationally and internationally. They provide a range of cargo transportation services, including express delivery, special handling, and dangerous goods transportation.
In this article, we will go through everything you need to know about Lion Air Cargo, including their call center, services, rates, and more.
Let’s dive in!
🙋 Who is this article for?
This article is for anyone who needs to know more about Lion Air Cargo and their call center. Whether you’re a consignee, a shipper, a third-party logistics provider, or just someone interested in the cargo industry, this article will provide you with valuable information.
📝 Outline
Here’s a quick overview of what we will cover:
| Section | Content |
|---|---|
| Introduction | An overview of Lion Air Cargo and what this article is about. |
| About Lion Air Cargo | History, services, fleet, and destinations of Lion Air Cargo. |
| Lion Air Cargo Call Center | How to contact Lion Air Cargo call center, its operating hours, and what services they offer. |
| Lion Air Cargo Rates | How Lion Air Cargo calculates its rates, what factors affect the rates, and how to request a rate quotation. |
| Lion Air Cargo Tracking | How to track your Lion Air Cargo shipment, what tracking tools are available, and what information you need to provide. |
| Lion Air Cargo Policies | Rules and regulations of Lion Air Cargo, including its cargo acceptance policy, liability, and claim procedures. |
| Lion Air Cargo Reviews | What customers say about Lion Air Cargo, positive and negative reviews, and how to leave your own review. |
| Lion Air Cargo FAQ | Answers to frequently asked questions about Lion Air Cargo. |
| Conclusion | A summary of what we have covered, and why Lion Air Cargo call center is a great choice for your cargo transportation needs. |
| Disclaimer | Important information about the accuracy and reliability of this article, and what you should do before making any decisions based on it. |
🦁 About Lion Air Cargo
📜 History
Lion Air Cargo was established in 2009 as a subsidiary of Lion Air, one of the largest low-cost airlines in Southeast Asia. The aim of Lion Air Cargo was to provide high-quality cargo transportation services to support the growth of the Indonesian economy.
Since its inception, Lion Air Cargo has expanded its network and fleet, and has become one of the leading cargo airlines in Indonesia. It now operates both domestically and internationally, with destinations that include major cities in Asia, Australia, and the Middle East.
🚚 Services
Lion Air Cargo provides a range of cargo transportation services to meet various customer needs. These include:
- Express Delivery
- Special Handling
- Dangerous Goods Transportation
- Charter Services
- Cool Chain Services
Whether you need to transport perishable goods, oversized cargo, or hazardous materials, Lion Air Cargo has the expertise and equipment to handle your shipment.
🛬 Fleet
Lion Air Cargo operates a fleet of modern and efficient aircraft that are equipped with state-of-the-art cargo handling systems. Its fleet includes Boeing 737-900ER and Airbus A330-300 aircraft, which are capable of carrying up to 20 tons of cargo.
The aircraft are maintained and serviced by a team of experienced technicians, ensuring that they are always in top condition for safe and reliable operation.
🌍 Destinations
Lion Air Cargo operates to a wide range of domestic and international destinations. Some of its major destinations include:
- Jakarta, Indonesia
- Surabaya, Indonesia
- Singapore
- Kuala Lumpur, Malaysia
- Brisbane, Australia
- Abu Dhabi, UAE
For a full list of destinations served by Lion Air Cargo, visit their website.
🦁 Lion Air Cargo Call Center
📞 How to Contact Lion Air Cargo Call Center
If you need to contact Lion Air Cargo call center, you can do so by:
- Calling their hotline at +62 21 6379 8000
- Sending an email to customerservice@lionaircargo.com
- Visiting their website and filling out the contact form
Lion Air Cargo call center is available 24/7 to assist you with any inquiries or issues you may have. Their customer service representatives are knowledgeable and professional, and will do their best to provide you with prompt and accurate assistance.
🕰️ Operating Hours
Lion Air Cargo call center operates 24 hours a day, 7 days a week, including public holidays. You can contact them anytime you need assistance with your cargo shipment.
📝 Services Offered
Lion Air Cargo call center offers a range of services to help you with your cargo transportation needs. These include:
- Shipment Booking
- Rate Inquiry
- Tracking Assistance
- Customer Support
- Complaint Handling
If you need any of these services, don’t hesitate to get in touch with Lion Air Cargo call center.
🦁 Lion Air Cargo Rates
💰 How Rates are Calculated
Lion Air Cargo rates are calculated based on a number of factors, including:
- The weight and volume of your shipment
- The origin and destination of your shipment
- The type of cargo you are shipping
- The level of service you require
Lion Air Cargo offers both standard and express delivery services, with different rates for each. You can request a rate quotation online, by phone, or by email, and their customer service representatives will provide you with a quote based on your specific needs.
📈 Factors Affecting Rates
Some of the factors that may affect your Lion Air Cargo rates include:
- The fuel prices at the time of shipping
- The currency exchange rates
- The level of demand for cargo transportation
- The availability of aircraft and cargo space
Keep in mind that Lion Air Cargo rates are subject to change without notice, so it’s a good idea to request a quote as soon as possible to lock in your rate.
📋 How to Request a Rate Quotation
To request a rate quotation from Lion Air Cargo, you can:
- Visit their website and fill out the rate inquiry form
- Call their hotline at +62 21 6379 8000
- Send an email to customerservice@lionaircargo.com
Make sure to provide accurate and complete information about your shipment, including its weight and dimensions, as well as the origin and destination.
🦁 Lion Air Cargo Tracking
🔍 How to Track Your Shipment
If you need to track your Lion Air Cargo shipment, you can do so online or by contacting their call center. To track your shipment online, visit their website and enter your air waybill number in the tracking form.
If you prefer to track your shipment by phone or email, you can contact Lion Air Cargo call center and provide them with your air waybill number. They will then provide you with the latest information on your shipment status.
🌐 Tracking Tools Available
Lion Air Cargo offers a range of tracking tools to help you stay up to date with your shipment status. These include:
- Online Tracking
- Email Notification
- SMS Notification
- Mobile App Tracking
You can choose the tracking tool that works best for you based on your preferences and needs.
📝 Information Required to Track Your Shipment
To track your Lion Air Cargo shipment, you will need to provide your air waybill number. This is a unique number that is assigned to your shipment when you book it with Lion Air Cargo.
Make sure to keep your air waybill number handy, as you will need it to track your shipment and to inquire about its status.
🦁 Lion Air Cargo Policies
📜 Cargo Acceptance Policy
Lion Air Cargo has a strict cargo acceptance policy that governs what types of cargo they will accept for transportation. Some of the items that are restricted or prohibited by Lion Air Cargo include:
- Explosives
- Firearms
- Live Animals
- Human Remains
- Illegal Substances
Make sure to check with Lion Air Cargo before shipping any items to ensure that they are acceptable for transportation.
💼 Liability
Lion Air Cargo has limited liability for lost or damaged cargo, as outlined in their terms and conditions of carriage. The liability limit varies depending on the type of cargo and the level of service provided.
If you need to insure your cargo against loss or damage, you can purchase cargo insurance from Lion Air Cargo or from a third-party insurance provider.
📝 Claim Procedures
If your Lion Air Cargo shipment is lost or damaged, you can file a claim for compensation. To do so, you will need to provide proof of the shipment value, as well as evidence of the loss or damage.
Lion Air Cargo has specific claim procedures that must be followed, so make sure to read their terms and conditions of carriage carefully before filing a claim.
🦁 Lion Air Cargo Reviews
🌟 Positive Reviews
Many customers have had positive experiences with Lion Air Cargo, praising their reliable and efficient service. Here are some examples of positive Lion Air Cargo reviews:
- “I have used Lion Air Cargo several times now, and have always been impressed with their professionalism and attention to detail. They take great care of my cargo and make sure it arrives on time and in good condition. Highly recommended!” – Alex R.
- “I needed to ship some sensitive equipment internationally, and Lion Air Cargo was the perfect choice. They provided excellent customer service and made sure my shipment arrived intact and on time. I will definitely use them again.” – Emily G.
👎 Negative Reviews
Some customers have had negative experiences with Lion Air Cargo, citing issues such as poor communication and delivery delays. Here are some examples of negative Lion Air Cargo reviews:
- “I had a terrible experience with Lion Air Cargo. My shipment was delayed multiple times, and their customer service was unhelpful and unresponsive. I will never use them again.” – Mike T.
- “Lion Air Cargo lost my shipment, and it took weeks to get any kind of resolution from them. Their claims process was lengthy and frustrating, and I ended up losing a lot of money. Avoid at all costs.” – Sarah B.
📝 Leaving Your Own Review
If you have used Lion Air Cargo, we encourage you to leave your own review to help others make an informed decision. You can leave a review on their website, on social media, or on a third-party review site such as Trustpilot.
🦁 Lion Air Cargo FAQ
🤔 How do I book a shipment with Lion Air Cargo?
You can book a shipment with Lion Air Cargo by contacting their call center or by visiting their website and filling out the booking form.
👮♂️ What items are prohibited by Lion Air Cargo?
Lion Air Cargo prohibits items such as explosives, firearms, live animals, human remains, and illegal substances. Make sure to check with Lion Air Cargo before shipping any items to ensure that they are acceptable for transportation.
📦 How do I package my cargo for shipment with Lion Air Cargo?
You should package your cargo carefully and securely to ensure that it is not damaged during transportation. Use sturdy and appropriate materials, such as corrugated boxes, bubble wrap, and packing tape. Make sure to label your cargo clearly with the destination address and contact information.
🛬 Where can I track my Lion Air Cargo shipment?
You can track your Lion Air Cargo shipment online, by phone, or by email. Visit their website for more information.
💰 How can I pay for my Lion Air Cargo shipment?
Lion Air Cargo accepts a range of payment methods, including bank transfers, credit cards, and cash. Contact their call center for more information.
🚨 What should I do if my Lion Air Cargo shipment is lost?
If your Lion Air Cargo shipment is lost, you should file a claim with Lion Air Cargo as soon as possible. Make sure to provide evidence of the loss and the shipment value.
🔎 How can I get more information about Lion Air Cargo?
You can visit their website, contact their call center, or follow them on social media for more information about Lion Air Cargo.
🦁 Conclusion
We hope this article has provided you with a comprehensive overview of Lion Air Cargo and their call center. Whether you need to transport goods domestically or internationally, Lion Air Cargo offers reliable and efficient services to meet your needs.
If you have any questions or need more information, don’t hesitate to contact Lion Air Cargo call center. Their friendly and knowledgeable customer service representatives will be happy to assist you.
📢 Take Action Today
If you’re ready to book your next shipment with Lion Air Cargo, visit their website or call their hotline today. They will provide you with a competitive rate and exceptional service that will exceed your expectations.
🦁 Disclaimer
⚠️ Accuracy and Reliability
The information provided in this article is accurate and reliable to the best of our knowledge. However, we cannot guarantee its accuracy or completeness, and we accept no liability for any errors or omissions in the information provided.
💡 Before Making Any Decisions
Before making any decisions based on the information provided in this article, you should do your own research and seek professional advice where necessary. The information provided in this article is intended for informational purposes only, and should not be relied upon as legal, financial, or other professional advice.