Lejel Home Shopping: Revolutionizing the Call Center Experience


Greetings, dear reader! This article is dedicated to discussing one of the most innovative and customer-oriented businesses in the home shopping industry—Lejel Home Shopping. As we delve deeper into their call center operations, we will uncover how they have managed to provide exceptional customer service, enabling them to stand out among other home shopping companies in the market.

In this article, we will cover everything from the history of Lejel Home Shopping to their call center operations, and even provide some insights into the company’s future. So, fasten your seatbelts and prepare to be amazed by the innovative customer experiences that Lejel Home Shopping offers!

A Brief History of Lejel Home Shopping

Lejel Home Shopping was founded in 2002 in Indonesia by Mrs. Megawati Soekarnoputri, who has been the Chairperson of the company ever since. Initially, the company started off as a electronic retail store but then launched its own television shopping channel in 2003. Today, Lejel Home Shopping operates in various countries in Asia such as Thailand, Vietnam, the Philippines, and Singapore. They are renowned for their high-quality products, competitive prices, and impeccable customer service.

What sets Lejel Home Shopping Apart from its Competitors?

Lejel Home Shopping is not just an ordinary home shopping company. Instead, they have revolutionized the home shopping experience through their exceptional customer service, high-quality products, and innovative marketing strategies. The company places a great emphasis on its customers, and its call center is no exception.

Their call center is known for its speedy response times, personalized service, and expert knowledge of the products. Lejel Home Shopping’s call center is what sets them apart from their competitors, as they have managed to turn the customer experience into an art.

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Lejel Home Shopping Call Center Operations

The Role of the Lejel Home Shopping Call Center

The call center plays a crucial role in Lejel Home Shopping’s business operation. It is the primary point of contact between the customers and the company. The call center is responsible for providing product information, addressing customer concerns, and handling returns and exchanges.

Lejel Home Shopping’s call center operates 24/7, ensuring that customers are attended to regardless of the time. The call center’s staff is highly trained, knowledgeable, and capable of handling any customer query or concern.

The Call Center Experience

Calling Lejel Home Shopping’s call center is an experience in itself. The staff is friendly and knowledgeable, and they go the extra mile to ensure that customers are satisfied with their shopping experience. They provide personalized recommendations, ensuring that customers purchase products that cater to their needs.

Lejel Home Shopping’s call center provides product information in great detail, including product specifications, prices, and features. They can also assist customers in tracking their orders, making payments and handling returns and exchanges.

Technologies Used in the Call Center

The call center is equipped with state-of-the-art technology, which helps to ensure that customer inquiries are handled in a timely and efficient manner. The call center uses a customer relationship management (CRM) software, which enables the staff to access customer information, track purchases, and provide personalized recommendations based on customer history.

The company also uses a voice over internet protocol (VoIP) system, which helps to reduce the cost of calls while ensuring excellent call quality. This system also provides a more efficient way of handling customer inquiries, as the staff can access all customer information through the same platform.

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Employee Training and Development

Lejel Home Shopping places a great emphasis on employee training and development, and this is evident in their call center operations. The company invests heavily in employee training, ensuring that the staff is equipped with the knowledge and skills required to provide exceptional customer service.

The call center staff undergoes extensive training that covers various aspects of the business, from product knowledge to customer service. The training ensures that the staff can handle any customer inquiry or concern, and provide personalized recommendations that cater to the customers’ needs.

The Future of Lejel Home Shopping

Future Plans

Lejel Home Shopping has ambitious plans for the future. The company aims to continue expanding its operations, both in terms of the product range and geographic reach. The company plans to explore new markets and launch new products that cater to the evolving needs of its customers.

Emerging Technologies

Lejel Home Shopping is keeping up with emerging technologies, and this is evident in their call center operations. The company is exploring the use of artificial intelligence (AI) and chatbots, which will help to automate some of the routine tasks and provide a more efficient way of handling customer inquiries.


Lejel Home Shopping has set the standard for exceptional customer service in the home shopping industry. The company’s call center is a testament to its commitment to providing personalized recommendations, expert knowledge of the products, and speedy response times. The company’s state-of-the-art technology and employee training and development ensure that the customers receive the best possible shopping experience.

Take Action Now

Experience the exceptional customer service of Lejel Home Shopping’s call center for yourself by placing an order today! Visit their website or contact their call center for expert advice on their products. You won’t be disappointed!

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The information provided in this article is for general informational purposes only. The author and publisher are not liable for any actions taken based on the information provided in this article.

Company Name: Lejel Home Shopping
Founded: 2002
Chairperson: Mrs. Megawati Soekarnoputri
Headquarters: Indonesia
Products: Home, Beauty, Electronics, Fashion, and Lifestyle
Countries Served: Indonesia, Philippines, Thailand, Vietnam, Singapore
Call Center Operating Hours: 24/7


1. Can I return a product if I’m not satisfied?

Yes, you can return a product if you’re not satisfied. Please contact our call center for the return process.

2. Is Lejel Home Shopping available in my country?

Please visit our website to see if we are available in your country. Alternatively, you can contact our call center for more information.

3. What payment methods do you accept?

We accept various payment methods, including credit/debit cards and bank transfers. Please visit our website or contact our call center for more information.

4. Can I track the status of my order?

Yes, you can track the status of your order by logging into your account on our website or contacting our call center.

5. What products do you sell?

We sell a variety of products, including home, beauty, electronics, fashion, and lifestyle products. Please visit our website or contact our call center for more information.

6. How can I contact your call center?

You can contact our call center by phone or email. Please visit our website for more information.

7. Are your products authentic?

Yes, all our products are authentic. We sell only high-quality products from reputable brands.