Krungthai Call Center: Enhancing Customer Experience

Introduction

Greetings all! As technology advances, the significance of customer experience also increases. Every business aims to provide their customers with quality service and support. Krungthai Call Center is one such organization that has been dedicatedly serving its customers for years.

Established in 1966, Krungthai Bank is one of the largest financial institutions in Thailand. The Krungthai Call Center offers round-the-clock services to all its clients through various communication channels. This article aims to provide a thorough insight into the Krungthai Call Center and its operations.

Who is Krungthai Call Center?

Krungthai Call Center is the customer service division of Krungthai Bank Public Company Limited. The Call Center operates with the mission to provide a superior customer experience to all Krungthai Bank clients across the globe.

The team at Krungthai Call Center comprises of highly trained professionals who offer comprehensive support and assistance on various banking products and services. The Call Center services are available in multiple languages, making it easier for customers to communicate.

What services does Krungthai Call Center offer?

Services Offered Details
Account Inquiries Customers can inquire about their account balance, transaction history and other details related to their account.
Card Services Customers can request for new cards, report lost or stolen cards and enquire about card promotions.
Loans and Deposits Customers can enquire about loan eligibility, apply for loans and open new deposit accounts.
Internet Banking Support Customers can request for assistance on internet banking and mobile banking applications.
Investment Support Customers can enquire about the bank’s investment products and services.

Why choose Krungthai Call Center?

Krungthai Call Center is an organization that prioritizes customer satisfaction. Here are a few reasons why one should choose the Krungthai Call Center:

  • 24x7x365 support available.
  • Multilingual support for clients across the globe.
  • Highly trained professionals to provide comprehensive support.
  • Customer-centric approach to provide superior service.
  • Efficient and user-friendly communication channels.
  • Quick response time to resolve complaints and queries.
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How to reach Krungthai Call Center?

Krungthai Call Center operates through various communication channels, making it easier for customers to reach out:

  • Call Center: Krungthai Call Center operates a toll-free number +66 2117 7777.
  • Email Support: Customers can also reach out to the Call Center through email support@ktb.co.th
  • Live Chat: Customers can directly chat with agents through the Live Chat feature available on the Krungthai Bank website.
  • Social Media: Krungthai Bank is active on social media, and customers can reach out through Facebook, Instagram and Twitter.

About Krungthai Bank

Krungthai Bank is a Thai financial institution established in 1966. The bank operates across the globe and caters to individuals, corporates, and government institutions. The bank offers a range of products and services that include consumer banking, commercial banking, investment banking, asset management and insurance.

Krungthai Bank has been recognized for its exceptional performance and dedication towards customers. The bank has won several awards and accolades in the banking sector, including Best Digital Bank and Best Retail Bank in Thailand.

What is Krungthai Bank’s vision and mission?

Krungthai Bank’s vision is to become the leading bank in Thailand and a leading financial institution in Southeast Asia. The bank’s mission is to provide optimal returns and value to shareholders, customers, and society. Krungthai Bank believes in operating with integrity, transparency, and business ethics.

What are Krungthai Bank’s core values?

Krungthai Bank operates based on its core values:

  • Customer Centricity: The bank operates with the customer’s best interests in mind.
  • Professionalism: The bank believes in delivering professional services with high ethical standards.
  • Innovation: The bank continuously strives to innovate and deliver enhanced products and services.
  • Empowerment: The bank believes in empowering its employees and customers.
  • Corporate Social Responsibility: The bank operates with a sense of responsibility towards society and the environment.

What are Krungthai Bank’s achievements?

Krungthai Bank has been recognized for its exceptional performance and dedication in the banking sector. Here are a few of Krungthai Bank’s achievements:

  • Best Digital Bank in Thailand by Asiamoney.
  • Best Retail Bank in Thailand by the Asian Banker.
  • Best Contact Center in Thailand by the Contact Center Association of Thailand.
  • CSR-DIW Continuous Award for 14 years in a row by the Department of Industrial Works, Ministry of Industry.
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FAQs

What is the Krungthai Call Center?

Krungthai Call Center is the customer service division of Krungthai Bank that offers round-the-clock support to clients across the globe.

What services does the Krungthai Call Center offer?

Krungthai Call Center offers a range of services that include account inquiries, card services, loans and deposits, internet banking support, and investment support.

How can I reach the Krungthai Call Center?

You can reach the Krungthai Call Center through various communication channels, including toll-free numbers, email support, live chat, and social media handles.

What is Krungthai Bank?

Krungthai Bank is a Thai financial institution established in 1966 that offers a range of products and services that cater to individuals, corporates, and government institutions.

What is Krungthai Bank’s mission?

Krungthai Bank’s mission is to provide optimal returns and value to shareholders, customers and society while operating with integrity, transparency, and business ethics.

What are Krungthai Bank’s core values?

Krungthai Bank operates based on five core values: customer centricity, professionalism, innovation, empowerment and corporate social responsibility.

What are the achievements of Krungthai Bank?

Krungthai Bank has won several awards and accolades in the banking sector, including Best Digital Bank and Best Retail Bank in Thailand, Best Contact Center in Thailand, and CSR-DIW Continuous Award for 14 years in a row.

What languages does Krungthai Call Center support?

Krungthai Call Center offers multilingual support to clients across the globe.

What is the response time of Krungthai Call Center?

Krungthai Call Center offers quick response time to resolve complaints and queries.

Can I enquire about loans through Krungthai Call Center?

Yes, Krungthai Call Center offers loan-related support and assistance.

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What are the communication channels of Krungthai Call Center?

Krungthai Call Center operates through various communication channels, including toll-free numbers, email support, live chat, and social media handles.

What is the vision of Krungthai Bank?

Krungthai Bank’s vision is to become the leading bank in Thailand and a leading financial institution in Southeast Asia.

What is the mission of Krungthai Bank?

Krungthai Bank’s mission is to provide optimal returns and value to shareholders, customers, and society.

What is the operating philosophy of Krungthai Bank?

Krungthai Bank operates with integrity, transparency, and business ethics.

Conclusion

In conclusion, Krungthai Call Center is an organization that prioritizes customer satisfaction. The team comprises of trained professionals who offer comprehensive support and assistance on various banking products and services. Krungthai Call Center operates through various communication channels and offers 24x7x365 support to clients across the globe.

Krungthai Bank, on the other hand, is one of the largest financial institutions in Thailand that offers a range of products and services that cater to individuals, corporates, and government institutions. The bank operates with the philosophy of operating with integrity, transparency, and business ethics.

It is essential for businesses to focus on enhancing customer experience, and Krungthai Bank has been a pioneer in this regard. We encourage readers to take advantage of the services offered by Krungthai Call Center and Krungthai Bank to enhance their banking experience.

Disclaimer

This article is strictly for informational purposes only. The author and publisher are not responsible for any legal or financial consequences arising from the use of this article or the services mentioned in it. Readers are advised to seek professional advice before availing themselves of any services mentioned in this article.