Kartu XL Call Center: Everything You Need to Know About XL Axiata’s Customer Service

The Importance of Kartu XL in Indonesia’s Telecommunications Industry 📱

Greetings, fellow Indonesians! With the country’s constantly-growing telecommunications industry, it’s no surprise that cellular providers are also stepping up their game. In Indonesia, one of the most prominent players in the industry is PT XL Axiata Tbk, or more commonly known as XL Axiata.

Established in 1996, XL Axiata has been providing cellular services to millions of Indonesians for over two decades, making them one of the largest in the country. One of their most popular services is their SIM card or “kartu” in Indonesian. In this article, we will discuss the importance of Kartu XL and what you need to know about their call center services.

What is Kartu XL?

Kartu XL is a prepaid SIM card provided by XL Axiata. It offers various affordable packages, from voice and SMS to mobile data and entertainment services. Anyone can purchase a Kartu XL, from students to professionals, making it accessible to all Indonesians. With over 52 million subscribers, Kartu XL is one of the top trusted cellular providers in Indonesia.

Kartu XL Packages 📦

One of the reasons why Kartu XL is so popular is because of the affordable packages they offer. Here are some of the most popular ones:

Package Benefits Price (IDR)
XTRA Combo Unlimited calls, SMS, and internet 79,000/month
HotRod 7GB of data + free access to music streaming apps 30,000/week
XTRA Kuota 30GB of data 99,000/month
XTRA Social Media Unlimited access to social media sites 15,000/week

The Kartu XL Call Center 📞

Despite the affordability and reliability of Kartu XL, customers may still encounter issues with their services. That’s why XL Axiata established a call center specifically for their Kartu XL subscribers. They understand that every customer deserves the best experience, and their call center is always ready to help 24/7.

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How to Contact the Kartu XL Call Center 📱

There are several ways to get in touch with the Kartu XL call center:

  • Call: Dial 817 from your Kartu XL number, or +62896440000817 from any other number.
  • Email: Send an email to care@xl.co.id.
  • Social Media: Reach out to their official social media accounts on Facebook and Twitter.
  • Website: Visit their website and use the live chat feature or fill out the contact form.

Common Reasons to Contact the Kartu XL Call Center ❓

Here are some common reasons why you may need to contact the Kartu XL call center:

  • Issues with your prepaid balance
  • Problems with your mobile data connection
  • Request for package activation or deactivation
  • Complaints or feedback regarding their services

Kartu XL Call Center FAQ 🙋

Here are some frequently asked questions about the Kartu XL call center:

1. How long does it take for my issue to be resolved?

It depends on the nature of the issue. Simple concerns may be resolved within minutes, while complex ones may take a few days.

2. Do I need to be a Kartu XL subscriber to contact the call center?

No, you can still contact the call center even if you’re not a Kartu XL subscriber. However, you may need to provide additional information for verification purposes.

3. What information do I need to provide when contacting the call center?

You need to provide your name, Kartu XL number, and a detailed description of your concern.

4. Can I contact the call center even if I’m abroad?

Yes, you can still call the Kartu XL call center using the international dialing code for Indonesia, which is +62.

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5. Is the call center available 24/7?

Yes, the Kartu XL call center is available 24/7. You can contact them anytime, anywhere.

6. How long does it take for me to get a response via email?

Their response time may vary, but they will typically respond within 24 hours.

7. Can I check my prepaid balance through the call center?

Yes, you can check your prepaid balance by dialing *123# from your Kartu XL number.

Conclusion: Get the Best Service with Kartu XL Call Center 🏆

XL Axiata’s Kartu XL is not just a provider, but a partner to every Indonesian’s communication needs. With their affordable packages and reliable services, it’s no wonder why they continue to dominate the market. And with their dedicated call center for Kartu XL subscribers, customers can rest assured that their concerns will be addressed promptly and professionally.

If you have any issues with your Kartu XL service, don’t hesitate to contact their call center using the methods mentioned above. You deserve the best service, and Kartu XL is committed to providing just that.

Take action today and reach out to the Kartu XL call center for all your concerns. It’s time to experience the best cellular service in Indonesia.


This article is for informational purposes only. The Kartu XL packages and services mentioned may be subject to change without prior notice. Please refer to their official website or contact their call center for the latest information.