Kartu Simpati Call Center: Your One-Stop Solution for All Your Mobile Needs

📱 Are you tired of searching for customer care numbers for your mobile network? Do you want an affordable and efficient hotline to take care of all your mobile-related queries? Look no further than Kartu Simpati Call Center! 🙌


Kartu Simpati is a GSM-based prepaid mobile phone network in Indonesia. Operated by Telkomsel, it is one of the country’s most popular mobile networks, serving millions of subscribers across the archipelago. One of the standout features of Kartu Simpati is its call center, which provides 24/7 customer support to users. Whether you need help activating your new SIM card, troubleshooting network issues, or topping up your credit balance, the call center is there to assist you.

In this article, we’ll explore everything you need to know about the Kartu Simpati call center. From its history and mission to the services it offers, we’ll cover it all. So, let’s dive in!

The History of Kartu Simpati

Kartu Simpati was launched in 1995 as the first prepaid mobile phone service in Indonesia. At the time, the country’s telecommunications landscape was dominated by state-owned companies such as Telkom and Indosat. However, Kartu Simpati managed to carve a niche for itself by offering affordable and flexible plans that catered to the needs of consumers across all segments. Over the years, the network has grown in popularity, and today it has a market share of around 35%.

The Mission of the Kartu Simpati Call Center

The mission of the Kartu Simpati call center is to provide exceptional customer service that exceeds the expectations of users. The center aims to be the go-to solution for all mobile-related queries and concerns, offering timely and accurate responses to every customer request. Whether it’s a billing issue, network problem, or general inquiry, the call center seeks to provide a satisfactory resolution to every issue.

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What Services Does the Kartu Simpati Call Center Offer?

The Kartu Simpati call center offers a wide range of services that cater to the needs of its subscribers. Some of the primary services include:

Service Description
General Inquiries Answers to all your questions about Kartu Simpati
Activation Activation of new SIM cards and porting requests
Balance & Top-Up Queries related to account balance, top-up, and payment methods
Network Issues Help with network connectivity problems and other technical issues
Billing & Payments Inquiries related to billing and payments, including disputes and refunds
Value-Added Services Information about additional services such as roaming, international calls, and more
Complaints & Feedback Assistance with complaints and feedback, including follow-up and escalation

What Are Some Common Issues Resolved by the Call Center?

The Kartu Simpati call center handles a wide range of issues on a daily basis. Some of the most common issues resolved by the center include:

  • Activation of new SIM cards
  • Network connectivity issues
  • Billing and payment disputes
  • Top-up and balance inquiries
  • Value-added service upgrades and cancellations
  • Roaming and international calling queries
  • Technical support for mobile devices

How Can You Contact the Kartu Simpati Call Center?

The Kartu Simpati call center is available 24/7, and you can reach out to them via several channels. Here are some of the ways you can contact the center:

  1. By phone: Dial 188 from your Kartu Simpati mobile phone
  2. By email: Send an email to simpati@telkomsel.co.id
  3. By SMS: Send an SMS to 98108 with your query or concern
  4. By social media: Reach out to Kartu Simpati on Facebook, Twitter, or Instagram
  5. In-person: Visit the nearest Kartu Simpati GraPARI store for face-to-face assistance

About Kartu Simpati

Now that we’ve covered the call center, let’s take a closer look at the Kartu Simpati network and its features.

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Network Coverage

Kartu Simpati has one of the most extensive network coverages in Indonesia, spanning across all major cities and rural areas. The network operates on the 2G, 3G, and 4G/LTE frequencies, ensuring that users get the best possible speeds and connectivity. With Kartu Simpati, you can stay connected no matter where you are in the country.

Plans and Packages

Kartu Simpati offers a range of prepaid plans and packages that cater to the diverse needs of its users. Some of the most popular plans include:

  • Simpati Loop: An all-in-one plan that includes data, voice, and SMS
  • Simpati Entertainment: A plan that offers unlimited access to popular apps like YouTube, Netflix, and Iflix
  • Simpati 4G Unlimited: A plan that provides unlimited data usage for a fixed monthly fee
  • Simpati Next Gen: A plan for digital-savvy users that includes high-speed data and bonus data for streaming

Value-Added Services

Kartu Simpati also offers a range of value-added services that enhance the user experience. Some of these services include:

  • Roaming for international travel
  • International calling plans
  • Music and entertainment streaming services
  • Data packages for social media apps
  • Device protection and insurance

How to Get Started with Kartu Simpati

If you’re interested in joining the Kartu Simpati network, the process is quick and easy. All you need to do is:

  1. Purchase a Kartu Simpati SIM card from any authorized retailer or online store
  2. Activate your SIM card via the website or call center
  3. Select your preferred plan or package and start using your new Kartu Simpati number!


1. What is a Kartu Simpati?

Kartu Simpati is a prepaid mobile phone network in Indonesia operated by Telkomsel.

2. What services does the Kartu Simpati call center offer?

The Kartu Simpati call center offers services such as general inquiries, activation of new SIM cards, balance and top-up queries, network issue assistance, billing and payment inquiries, value-added services information, complaints and feedback assistance.

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3. What are some common issues resolved by the Kartu Simpati call center?

The most common issues resolved by the call center include activation of new SIM cards, network connectivity issues, billing and payment disputes, top-up and balance inquiries, and value-added service upgrades and cancellations.

4. How can I contact the Kartu Simpati call center?

You can contact the center via phone, email, SMS, social media or visit the nearest GraPARI store.

5. What are some popular Kartu Simpati plans?

Some popular plans include Simpati Loop, Simpati Entertainment, Simpati 4G Unlimited, and Simpati Next Gen.

6. What are some value-added services offered by Kartu Simpati?

Value-added services include roaming for international travel, international calling plans, music and entertainment streaming services, data packages for social media apps, device protection and insurance.

7. How can I get started with Kartu Simpati?

You can get started by purchasing a SIM card, activating it via the website or call center, and selecting your preferred plan.


In conclusion, the Kartu Simpati call center is an excellent resource for users who need assistance with their mobile networks. With its 24/7 availability and a wide range of services, the call center ensures that users get the support they need when they need it. Add to that the network’s extensive coverage, affordable plans, and value-added services, and you’ve got a winning combination. So, what are you waiting for? Get yourself a Kartu Simpati SIM card today and experience the best mobile network in Indonesia!


This article is not in any way affiliated with or endorsed by Telkomsel, the operator of Kartu Simpati, and the information provided is for information purposes only. The reader is solely responsible for any actions taken based on the information presented in this article.