Introduction
Greetings! As the demand for customer service continues to rise, the call center industry in the Philippines has grown exponentially in recent years. With its booming business process outsourcing (BPO) industry, the Philippines has been dubbed as the “call center capital of the world”. In this article, we will discuss everything you need to know about job hiring Philippines call center, its benefits, requirements, and how to land a job in this field. So, if you are looking for a rewarding career that offers growth and stability, then keep reading!
What is a Call Center?
A call center is a centralized office where agents answer telephone calls from customers on behalf of businesses. Call centers are also known as contact centers or customer service centers. The call center industry in the Philippines primarily caters to the international market, providing offshore services to countries such as the United States, Canada, the United Kingdom, and Australia. In recent years, call centers have expanded their services to include chat support, email support, and social media support.
Why Work in a Call Center?
Working in a call center offers plenty of advantages, both personally and professionally. Here are some benefits of working in the BPO industry:
- Competitive salary and benefits package
- Career growth and development opportunities
- Flexible work schedules
- Work-life balance
- Opportunity to work with people from different backgrounds and cultures
- Training and upskilling programs
- Recreational facilities and company-sponsored events
Job Hiring Philippines Call Center: Requirements and Qualifications
To work in a call center in the Philippines, you need to be at least 18 years old and have a high school diploma, a TESDA NC II Certificate or an equivalent certification. However, most call center companies prefer applicants who have completed at least two years of college education. Fluency in spoken and written English is a must, as most call centers cater to the international market. Other qualifications include:
- Good communication and problem-solving skills
- Customer-oriented attitude
- Ability to multitask and work under pressure
- Computer literacy and basic typing skills
- Availability to work in shifting schedules and holidays
How to Apply for a Call Center Job in the Philippines
There are several ways to apply for a call center job in the Philippines. Here are some options:
- Apply online through job portals or the company’s website
- Attend job fairs and recruitment events
- Apply directly at the company’s recruitment office
- Get referrals from friends or family members who work in the BPO industry
The Hiring Process: What to Expect
Once you have submitted your application, the company’s recruitment team will screen your profile and schedule you for an interview. The interview process may vary depending on the company, but it usually involves:
- Initial phone interview or exam
- Face-to-face interview with the HR representative
- Skills assessment and exams
- Final interview with the hiring manager
Training and Onboarding
If you pass the hiring process, the company will provide you with training and onboarding programs to equip you with the necessary skills and knowledge for the job. The training period usually lasts for 2 to 4 weeks and covers the following topics:
- Product knowledge
- Communication and soft skills training
- Systems and tools training
Salary and Benefits
The salary and benefits package for call center agents in the Philippines vary depending on the company and the account they work for. The average salary range for entry-level agents is Php15,000 to Php20,000 a month. Some companies also offer performance-based incentives, HMO coverage, and other benefits such as meal and transportation allowances.
Top Call Center Companies in the Philippines
Company Name | Website | Headquarters |
---|---|---|
Sitel Philippines | www.sitel.com | Pasig City |
Convergys Philippines | www.convergys.com | Pasig City |
Teleperformance Philippines | www.teleperformance.com | Taguig City |
Accenture Philippines | www.accenture.com/ph-en | BGC, Taguig City |
Sutherland Global Services | www.sutherlandglobal.com | Taguig City |
Frequently Asked Questions
1. What is the age requirement for call center jobs in the Philippines?
The age requirement for call center jobs in the Philippines is at least 18 years old.
2. Do I need to have a college degree to work in a call center?
No, a college degree is not required, but most companies prefer applicants who have completed at least two years of college education.
3. What are the qualifications for call center jobs in the Philippines?
The qualifications for call center jobs in the Philippines include good communication and problem-solving skills, customer-oriented attitude, ability to multitask, computer literacy, and availability to work in shifting schedules and holidays.
4. How much is the salary range for entry-level call center agents in the Philippines?
The average salary range for entry-level call center agents in the Philippines is Php15,000 to Php20,000 a month.
5. What are the benefits of working in a call center?
The benefits of working in a call center include competitive salary and benefits package, career growth and development opportunities, flexible work schedules, work-life balance, training and upskilling programs, recreational facilities and company-sponsored events.
6. What are the top call center companies in the Philippines?
The top call center companies in the Philippines include Sitel Philippines, Convergys Philippines, Teleperformance Philippines, Accenture Philippines, and Sutherland Global Services.
7. What is the hiring process for call center jobs in the Philippines?
The hiring process for call center jobs in the Philippines usually involves an initial phone interview or exam, face-to-face interview with HR representative, skills assessment and exams, and final interview with the hiring manager.
8. Are there opportunities for career growth in the call center industry?
Yes, the call center industry offers plenty of opportunities for career growth and development, such as team leader, operations manager, trainer, and quality analyst positions.
9. Is it easy to get hired in a call center job in the Philippines?
Getting hired in a call center job in the Philippines depends on your qualifications, skills, and experience. It is advisable to apply to multiple companies and prepare for the hiring process.
10. What are the common challenges in working in a call center?
The common challenges in working in a call center include dealing with irate customers, working in a high-pressure environment, continuously sitting for long hours, and working in a shifting schedule.
11. What is the dress code for call center agents?
The dress code for call center agents varies depending on the company and account they work for. Most companies require their agents to wear a corporate attire, while some allow business casual or smart casual attire.
12. What are the tools and systems used in a call center?
The tools and systems used in a call center include a computer or laptop, headset, telephone, customer relationship management (CRM) software, chat support tools, email support tools, and social media support tools.
13. Is it safe to work in a call center?
Yes, it is safe to work in a call center as long as you follow the company’s security protocols and procedures. Most companies have security measures in place to ensure the safety and well-being of their employees.
Conclusion
In conclusion, the call center industry in the Philippines offers plenty of opportunities for those looking for a stable and rewarding career. It provides a competitive salary and benefits package, flexible work schedules, and career growth and development opportunities. If you have the qualifications and skills needed for a call center job, then don’t hesitate to apply. Remember, getting hired in a call center job requires hard work, determination, and a positive attitude. Good luck on your job search!
Closing Statement with Disclaimer
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