The Hikvision Call Center: Providing Exceptional Customer Service


Greetings! Are you looking for a reliable call center that can provide exceptional customer service? Look no further than Hikvision! Our call center is one of the best in the industry, providing top-notch assistance to our customers.

At Hikvision, we take pride in our commitment to customer satisfaction. That’s why we’ve invested in creating a call center that’s staffed by highly trained professionals who are dedicated to assisting customers with all their needs.

In this article, we’ll take an in-depth look at the Hikvision call center, exploring its features, services, and benefits. We’ll also answer some of the most common questions that customers have about our call center.

What is Hikvision?

Hikvision is a leading provider of innovative video surveillance products and solutions. Our products are designed to help customers monitor and secure their homes, businesses, and public spaces. We are committed to providing our customers with high-quality products and exceptional customer service.

What is the Hikvision Call Center?

The Hikvision call center is a customer service center that provides assistance to customers who have questions or concerns about our products and services. Our call center is staffed by highly trained professionals who are knowledgeable about our products and solutions, and are dedicated to providing exceptional customer service.

What Services Does the Hikvision Call Center Provide?

The Hikvision call center provides a wide range of services to our customers, including:

Service Description
Product Support Assistance with product setup, troubleshooting, and maintenance.
Technical Support Assistance with technical questions and issues related to our products and solutions.
Order Support Assistance with order status, tracking, and returns.
Customer Service Assistance with general questions and concerns about our company and its products.
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What Are the Benefits of Using the Hikvision Call Center?

There are many benefits to using the Hikvision call center, including:

  • 24/7 Availability: Our call center is open 24/7, so you can get assistance whenever you need it.
  • Quick Response Times: Our highly trained professionals are dedicated to providing fast and efficient service.
  • Expert Advice: Our call center staff are knowledgeable about our products and solutions, and can provide expert advice to help you solve problems and make informed decisions.
  • Multi-lingual Support: We offer support in multiple languages, including English, Spanish, French, and Mandarin.
  • Customer Satisfaction: Our call center is committed to providing exceptional customer service, and we strive to make sure every customer is satisfied with their experience.

How Can I Contact the Hikvision Call Center?

There are several ways to contact the Hikvision call center:

  • Phone: You can call us at 1-866-200-6690.
  • Email: You can email us at
  • Live Chat: You can chat with us live on our website.

What Are Some Common Questions That Customers Ask the Hikvision Call Center?

Here are some of the most common questions that customers ask our call center:


1. How do I set up my Hikvision product?

To set up your Hikvision product, follow the instructions provided in the user manual. If you need further assistance, contact our call center.

2. How do I troubleshoot my Hikvision product?

If you are experiencing issues with your Hikvision product, refer to the troubleshooting section of the user manual. If you need further assistance, contact our call center.

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3. How do I return a product?

If you need to return a product, contact our call center to initiate the return process.

4. How long is the warranty on Hikvision products?

The warranty on Hikvision products varies depending on the product. Refer to the warranty information provided in the user manual or on our website for details.

5. What is the difference between NVR and DVR?

NVR stands for Network Video Recorder, while DVR stands for Digital Video Recorder. The main difference between the two is that NVRs are used for IP cameras, while DVRs are used for analog cameras.

6. How do I access my Hikvision product remotely?

To access your Hikvision product remotely, you will need to set up remote access using the Hik-Connect app or web portal. Refer to the user manual for instructions.

7. How do I update my Hikvision product?

To update your Hikvision product, log in to the device and navigate to the firmware update section. Follow the instructions provided to update the firmware.

8. How can I view my cameras on my smartphone?

You can view your Hikvision cameras on your smartphone using the Hik-Connect app. Download the app from the App Store or Google Play, and follow the instructions to set up remote access.

9. How can I check my order status?

You can check your order status by contacting our call center or logging in to your account on our website.

10. How can I track my order?

You can track your order by logging in to your account on our website, or by contacting our call center.

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11. What payment methods do you accept?

We accept payment by credit card, PayPal, and bank transfer.

12. Do you offer financing options?

No, we do not offer financing options at this time.

13. How do I contact Hikvision customer service?

You can contact Hikvision customer service by calling our call center or emailing us at


In conclusion, the Hikvision call center is an essential part of our commitment to providing exceptional customer service. We offer a wide range of services to help our customers with all their needs, and our highly trained professionals are dedicated to ensuring customer satisfaction.

Whether you need product support, technical assistance, or order support, the Hikvision call center is available 24/7 to help. So why wait? Contact us today and experience the best customer service in the industry!


The information provided in this article is for informational purposes only. Hikvision is not responsible for any errors or omissions in the information provided, or for any actions taken based on the information provided. Always refer to the user manual or contact our call center for assistance with Hikvision products and solutions.