The Harris County Toll Road Call Center: Everything You Need to Know

Greet the Audience

Hello and welcome to our article about the Harris County Toll Road Call Center. If you live in Harris County, Texas, and frequently use toll roads, you may have questions about the call center. This article will provide you with all the information you need to know about the Harris County Toll Road Call Center, including what it is, how it works, and how to contact it.

Introduction

The Harris County Toll Road Call Center is a vital component of the Harris County Toll Road Authority (HCTRA), which manages, operates, and maintains toll roads throughout Harris County. The HCTRA was created in 1983 by the Texas Legislature to provide a safe and efficient transportation system for the county. The HCTRA oversees the construction, operation, and maintenance of over 150 miles of toll roads and bridges in Harris County.

The Harris County Toll Road Call Center is an essential communication channel for HCTRA customers. The call center handles inquiries, complaints, and feedback from customers about the toll roads and the tolling system. The call center also provides customer service and technical support to customers who have issues with payment, violations, or toll tag accounts.

In this article, we will cover everything you need to know about the Harris County Toll Road Call Center, including frequently asked questions, contact information, and other relevant details.

What is the Harris County Toll Road Call Center? 📞

Overview

The Harris County Toll Road Call Center is a customer service center that provides support to customers who use toll roads in Harris County. The call center is responsible for answering customer inquiries, handling complaints, and addressing issues related to the tolling system. The call center operates 7 days a week, 365 days a year, and is open 24 hours a day.

Services Provided

The Harris County Toll Road Call Center provides a range of services to customers, including:

  • Answering general questions about the toll roads, toll tags, and tolling system.
  • Providing customer service and technical support for toll tag accounts, payment, and violations.
  • Handling complaints and feedback from customers.
  • Processing payments over the phone.
  • Assisting with the opening and closing of toll tag accounts.
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How Does It Work? 🤔

The Harris County Toll Road Call Center operates using an automated phone system that allows customers to select from various options to receive the help they need. Customers can access the system by calling the toll-free number provided on the HCTRA website or on their toll tag account.

Customers can also speak to a live representative by selecting the appropriate option from the phone menu. The representatives are highly trained and knowledgeable about the tolling system and can provide support for a range of issues.

How to Contact the Harris County Toll Road Call Center 📲

Phone

The best way to contact the Harris County Toll Road Call Center is by phone. The call center’s toll-free number is (832) 601-7800. The phone system is automated, so customers can select the appropriate option to receive the help they need. If a customer needs to speak to a live representative, they can select the “speak to a representative” option from the phone menu.

Email

Customers can also contact the Harris County Toll Road Call Center by email. The email address is info@hctra.org. Customers should include their name, phone number, and a detailed description of their issue in the email.

Mail

Customers can also send a letter to the Harris County Toll Road Authority at the following address:

Harris County Toll Road Authority
Houston TranStar Building
6922 Katy Road
Houston, TX 77024

FAQs

1. What are the hours of operation for the Harris County Toll Road Call Center?

The Harris County Toll Road Call Center is open 24 hours a day, 7 days a week, 365 days a year.

2. How can I pay a toll violation?

You can pay a toll violation online, over the phone, or by mail using the information provided on the violation notice.

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3. How do I update my toll tag account information?

You can update your toll tag account information online, over the phone, or by mail using the information provided on the HCTRA website or on your toll tag account.

4. What do I do if my toll tag does not work?

If your toll tag is not working, you can contact the Harris County Toll Road Call Center for assistance. The representative will troubleshoot the issue and provide a solution.

5. How do I order a new toll tag?

You can order a new toll tag online, over the phone, or by mail using the information provided on the HCTRA website.

6. Can I dispute a toll violation?

Yes, you can dispute a toll violation by following the instructions provided on the violation notice.

7. How do I open a toll tag account?

You can open a toll tag account online, over the phone, or by mail using the information provided on the HCTRA website.

8. What are the accepted forms of payment for tolls?

The accepted forms of payment for tolls are cash, credit card, debit card, or toll tag.

9. What do I do if I lost my toll tag?

If you lost your toll tag, you can contact the Harris County Toll Road Call Center to request a replacement tag.

10. How do I close my toll tag account?

You can close your toll tag account online, over the phone, or by mail using the information provided on the HCTRA website or on your toll tag account.

11. What do I do if my toll tag was stolen?

If your toll tag was stolen, you should contact the Harris County Toll Road Call Center immediately to report the theft and request a replacement tag.

12. Can I use my toll tag on other toll roads outside of Harris County?

Yes, you can use your toll tag on other toll roads in Texas and in other states that accept the E-ZPass or TxTag system.

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13. What do I do if I received a toll violation for a vehicle I sold?

If you received a toll violation for a vehicle you sold, you must provide proof of sale or transfer of ownership to the Harris County Toll Road Call Center to have the violation dismissed.

Harris County Toll Road Call Center Table

Department Phone Number Email Address
Customer Service (832) 601-7800 info@hctra.org
Technical Support (832) 601-7800 techsupport@hctra.org
Toll Violations (713) 881-3100 violations@hctra.org
Toll Tag Accounts (281) 875-3279 customerservice@hctra.org

Conclusion

The Harris County Toll Road Call Center is an essential communication channel for customers who use toll roads in Harris County. The call center provides customer service, technical support, and feedback to customers about the tolling system. In this article, we have covered everything you need to know about the Harris County Toll Road Call Center, including its services, contact information, and FAQs. We hope this article has been helpful to you in understanding the role of the Harris County Toll Road Call Center. If you have any further questions or concerns, we encourage you to contact the call center for assistance.

Closing Statement with Disclaimer

We have made every effort to ensure that the information in this article is accurate and up-to-date at the time of publication. However, the Harris County Toll Road Call Center reserves the right to change its policies, procedures, and contact information at any time. Therefore, we cannot guarantee the accuracy of the information presented in this article. We recommend that you verify any information with the Harris County Toll Road Call Center before relying on it. We are not affiliated with the Harris County Toll Road Call Center and do not assume any responsibility or liability for the use of the information in this article.