Graz Call Center: Providing Exceptional Customer Service

Welcome to Graz!

Graz is a picturesque city located in Austria, known for its rich history, stunning architecture, and vibrant culture. However, one of the lesser-known facts about Graz is that it is home to some of the best call centers in the world. In particular, Graz call centers have gained a reputation for providing exceptional customer service, and are often sought after by businesses looking to improve their customer relations. In this article, we will explore the reasons behind Graz’s success in the call center industry, as well as provide a comprehensive guide to the city’s call center scene.

The Benefits of Graz Call Centers

When it comes to call centers, Graz has a lot to offer. Here are just a few of the reasons why businesses choose Graz call centers:

📞 Highly skilled workforce: Graz has a well-educated population, with a large number of graduates in fields such as business management, communication, and language studies. This means that call center staff in Graz are able to handle complex customer inquiries with ease.

📞 Multilingual support: In addition to German, which is the official language of Austria, many call center workers in Graz are fluent in other languages such as English, French, and Spanish. This makes it easier for businesses to serve customers from around the world.

📞 Proximity to other European countries: Graz is located near the borders of Slovenia, Hungary, and Italy, making it an ideal location for businesses looking to expand their customer base to these countries.

The Call Center Scene in Graz

Now that we’ve established the benefits of Graz call centers, let’s take a closer look at the city’s call center scene.

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Types of Call Centers in Graz

Graz is home to a variety of call centers, including:

Type of Call Center Description
Inbound call centers Handle incoming calls from customers, with the goal of resolving their issues or answering their questions.
Outbound call centers Make outgoing calls to customers, with the goal of generating sales or gathering information.
Blended call centers Handle both inbound and outbound calls, depending on the needs of the business.

Top Call Centers in Graz

Here are some of the top call centers in Graz:

1. Sitel

Sitel is a global call center company that has a presence in Graz. They specialize in customer service, technical support, and sales.

2. Arvato

Arvato is a German company that operates a call center in Graz. They offer services such as customer support, payment processing, and order management.

3. Competence Call Center

Competence Call Center is a European call center provider with a location in Graz. They offer multilingual support for inbound and outbound calls, as well as social media management.

How to Choose a Call Center in Graz

If you’re looking to outsource your call center needs to Graz, here are some things to consider:

📞 Cost: How much does the call center charge per hour or per call?

📞 Services offered: Does the call center offer the specific services you need, such as customer service, technical support, or sales?

📞 Languages spoken: Does the call center have staff who are fluent in the languages your customers speak?

📞 Location: Is the call center located in a convenient location, with easy access to public transportation and other amenities?

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Frequently Asked Questions

1. How much do Graz call centers charge?

Answer: The cost of Graz call centers varies depending on the specific services you require. Generally, call centers in Graz charge per hour or per call.

2. Are Graz call center workers multilingual?

Answer: Yes, many call center workers in Graz are fluent in multiple languages, including German, English, French, and Spanish.

3. What types of call centers are available in Graz?

Answer: Graz has inbound, outbound, and blended call centers.

4. How can I choose the right call center in Graz?

Answer: Consider factors such as cost, services offered, languages spoken, and location when choosing a call center in Graz.

5. Are Graz call centers reliable?

Answer: Yes, Graz call centers have a reputation for providing exceptional customer service and are known for their highly skilled workforce.

6. Can I visit Graz call centers before choosing one?

Answer: Yes, many Graz call centers offer tours to potential clients so that they can see the facilities and meet the staff before making a decision.

7. How can Graz call centers help my business?

Answer: Graz call centers can help your business by providing high-quality customer service, multilingual support, and access to new markets.


Graz call centers are an excellent option for businesses looking to improve their customer service and expand their reach. With its highly skilled workforce, multilingual support, and proximity to other European countries, Graz is the perfect location for call centers. By choosing a call center in Graz, you can ensure that your customers receive the highest level of service possible. If you’re interested in outsourcing your call center needs to Graz, we encourage you to take a closer look at the city’s call center scene and choose a provider that meets your specific needs.

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Thank you for reading this article on Graz call centers. We hope that you found it informative and helpful. If you have any questions or comments, please feel free to reach out to us. We would love to hear from you.


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