GrabFood Surabaya Call Center: The Ultimate Guide

Greetings to all food lovers in Surabaya! Are you searching for a reliable food delivery service in Surabaya? Look no further than GrabFood Surabaya. With its robust food delivery network and innovative features, GrabFood Surabaya has become the go-to food delivery option for many individuals and businesses in the city. Whether you want to order food from your favorite restaurant or need a quick snack, GrabFood Surabaya has got you covered.


In this article, we will provide you with a comprehensive guide on GrabFood Surabaya Call Center. We will explore the features, benefits, and unique aspects of the service, as well as answer frequently asked questions about the platform. The guide also includes a detailed table with all the relevant information about GrabFood Surabaya. So, let’s dive right in!

What is GrabFood?

GrabFood is a food delivery platform developed by Grab, a leading ride-hailing service in Southeast Asia. With a user-friendly interface and efficient delivery system, GrabFood allows users to order food from their favorite restaurants and receive their orders at their doorstep. The service has become increasingly popular in Indonesia, particularly in Surabaya, where food lovers can enjoy delicious meals from the comfort of their homes.

Why Choose GrabFood Surabaya?

There are several reasons why you should choose GrabFood Surabaya for your food delivery needs. Here are some of the prominent reasons:

  • Wide range of food options: GrabFood Surabaya offers an extensive range of food options, including Indonesian, Asian, Western, and other cuisines. You can browse through numerous restaurants and food stalls and choose the dishes that suit your taste.
  • Fast delivery: GrabFood Surabaya’s delivery system is fast and efficient, ensuring that your food reaches you in a timely manner. You can track your order in real-time and receive notifications about its status.
  • Easy payment: GrabFood Surabaya allows you to pay for your order using various payment methods, including cash, e-wallet, and debit/credit card. You can choose the payment option that best suits your needs.
  • 24/7 customer support: GrabFood Surabaya provides 24/7 customer support through its call center, ensuring that you can get assistance whenever you need it.
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How to Use GrabFood Surabaya?

Using GrabFood Surabaya is easy and straightforward. Here are the steps:

  1. Download the Grab app on your smartphone or visit the GrabFood website.
  2. Create an account or log in if you already have one.
  3. Enter your location and browse through the various restaurants and food options available.
  4. Select the dishes you want to order and add them to your cart.
  5. Choose your payment method and confirm your order.
  6. Track your order in real-time and receive notifications about its status.
  7. Receive your food at your doorstep and enjoy!

GrabFood Surabaya Call Center

GrabFood Surabaya provides a dedicated call center to assist users with their queries and concerns. The call center is available 24/7 and can be contacted through the following number: +62 21 8063 7575.

GrabFood Surabaya Details Table

Category Details
Service Name GrabFood Surabaya
Developer Grab
Launch Date 2018
Service Area Surabaya
Food Options Indonesian, Asian, Western, and others
Payment Methods Cash, e-wallet, debit/credit card
Delivery Time Estimated delivery time is 30 minutes to 1 hour
Delivery Fee Varies based on location and distance
Customer Support 24/7 call center at +62 21 8063 7575
Customer Rating 4.5/5 based on 5000+ reviews


1. Can I cancel my GrabFood order?

Yes, you can cancel your GrabFood order before the restaurant prepares your food. After that, cancellation depends on the restaurant’s policy.

2. Can I edit my order after placing it?

Unfortunately, you cannot edit your order after placing it. However, you can cancel it and place a new one with the desired changes.

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3. What payment methods are available on GrabFood Surabaya?

GrabFood Surabaya accepts cash, e-wallet, and debit/credit card payments.

4. How long does it take for my food to be delivered?

The estimated delivery time is between 30 minutes to 1 hour, depending on the location and distance.

5. Can I track my order in real-time?

Yes, you can track your order in real-time through the Grab app.

6. What should I do if I have concerns about my order?

You can contact GrabFood Surabaya’s call center at +62 21 8063 7575 for assistance with your concerns.

7. Is GrabFood Surabaya available 24/7?

Yes, GrabFood Surabaya is available 24/7.

8. Can I place an order for future delivery?

Yes, you can schedule an order for future delivery through the Grab app.

9. How do I know if my order has been confirmed?

You will receive a confirmation message on the Grab app once your order has been confirmed.

10. What happens if my order is late?

If your order is delayed, you can contact GrabFood Surabaya’s call center for assistance.

11. How can I leave feedback about my order?

You can leave feedback about your order on the Grab app or contact GrabFood Surabaya’s call center.

12. Is there a minimum order amount?

Yes, there is a minimum order amount of IDR 25,000.

13. Does GrabFood Surabaya provide promotions?

Yes, GrabFood Surabaya provides various promotions and discounts for its users.


In conclusion, GrabFood Surabaya is an excellent food delivery service that offers a wide range of food options, fast delivery, and easy payment methods. With its dedicated call center, users can get assistance with their queries and concerns 24/7. We hope that this guide has provided you with valuable insights into the platform and answered your questions about GrabFood Surabaya. If you haven’t tried it yet, give it a go and enjoy delicious food from the comfort of your home!

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Disclaimer: The content of this article is for informational purposes only. The author and the website do not endorse any specific products or services mentioned in the article. Readers are advised to do their research and make informed decisions.