Are you running a call center business or working as a call center agent? Do you ever wonder why some agents seem to be more productive than others? While there could be many reasons, one crucial factor is the headset they use.
Headsets are often overlooked but are one of the most important tools for call center agents. A good headset can increase productivity, reduce stress and provide a more comfortable work environment. It helps in keeping both hands free, letting agents type notes or handle documents while on the phone. It also helps in reducing the risk of hearing loss and keeping the noise level down.
Choosing the right headset can improve your communication and provide better audio quality for both you and your customers. In this article, we will give you an in-depth guide on the best headsets for call centers, so read on and learn more.
Factors to Consider when Choosing a Headset
Before we dive into the top picks, let us first discuss the factors you need to consider when buying a headset for your call center business.
Make sure that the headset you choose is compatible with your phone system. It’s best to consult with the manufacturer or your IT team to ensure that the headset you buy matches your equipment’s specifications.
There are three styles of headsets: over-the-ear, on-ear, and in-ear. Over-the-ear headsets are the most popular among call center agents because of its comfortability and its capability to filter outside noise. On-ear headsets are smaller than over-the-ear sets, but they are less comfortable. In-ear headsets are the smallest and most discreet, but they are not recommended for long hours of continuous use.
Avoid background noise while on calls by choosing headsets with noise-canceling features. Noise-canceling headphones can help drown out distracting background noise, allowing agents to focus on their calls and conversations.
The quality of the microphone on your headset is critical for clear communication. Ensure that the microphone has noise-canceling functionality and delivers clear sound quality to guarantee that both agents and customers can understand each other better.
Agents usually use their headsets for extended hours, so comfort is a vital factor. Choose headsets made of lightweight materials that are adjustable and have cushioned ear cups to reduce discomfort during long hours of use.
Wireless or Wired
Wireless headsets allow call center agents to move around freely while still being connected to their phone systems. Wired headsets, on the other hand, don’t require charging and are often more affordable.
Lastly, consider your budget before choosing a headset. Remember that quality usually comes with a price, so don’t sacrifice quality for cost. It’s essential to invest in high-quality headsets to ensure that your agents can perform their work efficiently.
The Best Headsets for Call Centers
Now that you know what factors to consider, here are the top picks for the best headsets for call centers.
|Jabra Evolve 65 UC Stereo
|Windows, Mac, Android, and IOS devices
|VXI Passport 21V DC
|A Corded Headset with an RJ9 connector for telephone desk phones
|A Corded Headset with a quick disconnect cable for compatible USB/Bluetooth devices
|Sennheiser SD Office Wireless headset
|Connects to desk phones and PC/Macs
|HyperX Cloud Stinger Wireless
|Connects to PC/Mac via a USB dongle
|Clear and crisp
|Lightweight and comfortable
Q. Are wireless headsets better than wired headsets?
A. It depends on your preference and usage. Wireless headsets are more flexible and provide more freedom of movement, while wired headsets are less expensive and don’t require charging.
Q. Can I use gaming headsets for call center work?
A. Yes, gaming headsets with noise-canceling features and a clear microphone can be used for call center work, but make sure that its compatibility meets your phone system.
Q. What is the average lifespan of a headset?
A. The average lifespan of a headset is around two years, but it can last longer with proper maintenance and care.
Q. Can I use a headset with a mobile phone?
A. Yes, some headsets are compatible with both desk phones and mobile devices. Check the compatibility of the headset you want to buy to make sure it works with your phone system.
Q. How do I clean my headset?
A. Use a soft cloth to wipe the headset’s surfaces and plastic components, and avoid using alcohol-based cleaners.
Q. How much noise can a noise-canceling headset filter out?
A. Not all noise-canceling headsets are the same, but most can reduce background noise by 20 decibels or more.
Q. Do headsets have voice control features?
A. Yes, some headsets have voice control features that enable call center agents to manage calls hands-free.
Q. Which is better, on-ear or over-ear headsets?
A. Over-ear headsets are more comfortable and can filter noise better than on-ear headsets. On-ear headsets are smaller and less bulky than over-ear headsets.
Q. Are expensive headsets better than cheap ones?
A. Usually, high-priced headsets offer better audio quality, noise-canceling features, and comfort compared to cheaper ones. However, it’s essential to consider your budget and find the best headset for your needs.
Q. Can I connect my headset to more than one device?
A. Yes, some headsets offer connectivity to more than one device through Bluetooth or USB connections.
Q. How do I know if a headset fits me properly?
A. A well-fitting headset shouldn’t weigh down on your ears or cause any discomfort. It should sit comfortably on your head and feel secure without feeling too tight or too loose.
Q. Are in-ear headsets suitable for call center work?
A. In-ear headsets are the least comfortable and are not recommended for long hours of use in call center settings.
Q. What is the most durable type of headset?
A. Over-ear headsets with a reinforced headband and sturdy cables are usually the most durable type of headset.
Q. How do I troubleshoot a problem with my headset?
A. Most headsets come with a user manual that includes troubleshooting guides. If you cannot find a solution, you can contact the manufacturer’s customer service team for assistance.
Choosing the right headset for call center agents is vital in enhancing their productivity, comfort, and communication. The best headsets for call center agents can reduce background noise, provide clear sound quality, and reduce the risk of hearing loss.
We hope that this guide has been helpful in choosing the perfect headsets for your call center business. Remember to consider the factors mentioned above, such as compatibility, wearing style, noise cancellation, microphone quality, comfort, and price before making a purchase.
Investing in high-quality headsets can guarantee the satisfaction of both call center agents and customers. So, go ahead and take your pick from our list of top picks.
Take action now and provide your call center agents with quality headsets to improve their work exper
ience and boost your business productivity.
Closing Statement with Disclaimer
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