Gojek Yogyakarta Call Center: Everything You Need to Know

Are you looking for a reliable and efficient ride-hailing service in Yogyakarta? Look no further than Gojek! With its extensive range of services and user-friendly interface, Gojek has become one of the most popular ride-hailing apps in Indonesia. In this article, we will provide you with a comprehensive guide to Gojek Yogyakarta call center, including its history, services offered, and frequently asked questions. So, let’s get started!

Introduction

Gojek is an Indonesian-based ride-hailing service that was launched in 2010. Initially, the service only provided motorcycle rides, but it has since expanded to include a wide range of services, such as food delivery, shopping, and courier services, to name a few. In Yogyakarta, Gojek has become a popular mode of transportation, with numerous drivers ready to pick you up at any time of the day.

In recent years, Gojek has also introduced a call center service to complement its app-based services. The call center allows customers to book rides, order food, and make inquiries without using the app. This service is especially useful for customers who are not tech-savvy or those who face issues with the app.

What is Gojek Yogyakarta Call Center?

Gojek Yogyakarta Call Center is a service that allows customers to book rides, order food, and make inquiries via phone call. This service is especially useful for customers who do not have access to smartphones, those who face issues with the app, or those who prefer to speak to a customer service representative directly.

Services Offered by Gojek Yogyakarta Call Center

The services offered by Gojek Yogyakarta Call Center include:

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Service Description
Ride Booking Customers can book a Gojek ride by calling the call center and providing their pickup and drop-off locations.
Food Delivery Customers can order food from their favorite restaurants and have it delivered to their doorstep.
Shopping Customers can order groceries, medicines, and other items using the call center service.
Courier Services Customers can send and receive packages using Gojek’s courier service.

How to Use Gojek Yogyakarta Call Center

Using Gojek Yogyakarta Call Center is easy. Customers simply need to call the number provided, and a customer service representative will assist them with their needs. The representative will take their order or booking details and provide them with a confirmation number or order ID. Payments can be made using cash or GoPay.

Advantages of Using Gojek Yogyakarta Call Center

Some advantages of using Gojek Yogyakarta Call Center include:

  • Customers do not need a smartphone to use the service.
  • Customers can speak to a customer service representative directly and get their queries resolved instantly.
  • The service is available 24/7, making it convenient for customers to book rides or order food at any time.

Frequently Asked Questions

What is the phone number for Gojek Yogyakarta call center?

The phone number for Gojek Yogyakarta call center is 021-50251189.

What services are offered by Gojek Yogyakarta Call Center?

Gojek Yogyakarta Call Center offers ride booking, food delivery, shopping, and courier services.

What are the payment options for Gojek Yogyakarta Call Center?

Customers can pay using cash or GoPay.

Can I change or cancel my Gojek booking through the call center?

Yes, you can change or cancel your booking by calling the call center and providing your booking details.

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What is the difference between using the app and the call center service?

The app allows you to book rides, order food, and pay directly through the app, while the call center service allows you to do the same via phone call.

Are there any additional charges for using Gojek Yogyakarta Call Center service?

No, there are no additional charges for using the call center service.

How can I make a complaint or provide feedback about the service?

You can provide your feedback and complaints by calling the call center and speaking to a customer service representative or by using the feedback option in the app.

Is there a minimum order amount for food delivery via Gojek Yogyakarta Call Center?

Yes, there is a minimum order amount for food delivery, which varies depending on the restaurant.

Can I order food from any restaurant using the call center service?

Yes, you can order food from any restaurant that is listed on the Gojek app.

What is the service area for Gojek Yogyakarta Call Center?

Gojek Yogyakarta Call Center services all areas in Yogyakarta and its surrounding areas.

Is there a limit to the number of items I can order using the shopping service?

No, there are no item limits for shopping services.

What is the delivery time for courier services?

The delivery time for courier services varies depending on the distance and urgency of the delivery.

Is there an option for express delivery for courier services?

Yes, there is an express delivery option for courier services.

Can I track my order through the call center service?

Yes, you can inquire about the status of your order by calling the call center and providing your confirmation number or order ID.

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Conclusion

Gojek Yogyakarta Call Center is a convenient and reliable option for customers who prefer to book rides or order food over the phone. With the extensive range of services offered and 24/7 availability, Gojek has become a popular choice for transportation and delivery needs in Yogyakarta. So what are you waiting for? Give Gojek Yogyakarta Call Center a try and see for yourself!

We hope you found our guide to Gojek Yogyakarta Call Center helpful. If you have any more questions or comments, feel free to leave them in the comments section below.

Disclaimer

This article is for informational purposes only, and we do not endorse or promote any particular service or brand. The information provided in this article may not be up-to-date, and users are advised to verify the information with the service provider directly. We are not responsible for any damages or losses incurred as a result of using the information provided in this article.