Go-Jek Bandung Call Center: All You Need to Know


Hello and welcome to our comprehensive guide on Go-Jek Bandung Call Center! Are you tired of trying to hail a cab on the busy streets of Bandung? Look no further than Go-Jek, an Indonesian-based ride-hailing company that has revolutionized transportation in the country.

Go-Jek’s Bandung Call Center is an important part of the company’s operations, providing a direct line of communication between customers and the company. In this article, we’ll cover everything you need to know about Go-Jek Bandung Call Center, including contact information, services offered, and how to use their services.

So sit back, relax, and read on to learn all about Go-Jek Bandung Call Center!

What is Go-Jek?

Go-Jek is an Indonesian technology company that offers a wide range of services, including ride-hailing, food delivery, and digital payments. Founded in 2010 in Jakarta, Go-Jek has since expanded to other cities in Indonesia, including the bustling city of Bandung.

Go-Jek’s services are especially popular in Indonesia due to their convenience, affordability, and efficiency. The company has become a household name in the country and has even expanded to other Southeast Asian countries, such as Singapore, Vietnam, and Thailand.

Go-Jek Bandung Call Center Contact Information

Contact Method Contact Information
Phone 021-50251111
Email support@go-jek.com
Twitter @gojekindonesia
Facebook Gojek

Services Offered by Go-Jek Bandung Call Center

Go-Jek Bandung Call Center offers a wide range of services to customers, including:

  • Ride-hailing
  • Food delivery
  • Shopping
  • House cleaning
  • Beauty services
  • Massage and spa services
  • And many more!

Customers can use the Go-Jek app to access these services or call the Bandung Call Center directly to request a service.

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How to Use Go-Jek Bandung Call Center Services

Using Go-Jek Bandung Call Center services is easy and convenient. Here’s how:

  1. Download the Go-Jek app on your smartphone
  2. Create an account and provide your personal information
  3. Select the service you want to use
  4. Enter your pick-up location and destination
  5. Confirm your booking and wait for your driver to arrive
  6. Enjoy your ride or service!

If you prefer to call the Bandung Call Center directly, simply dial the phone number listed above and provide the necessary information to request a service.


Q: How do I pay for Go-Jek services?

A: You can pay for Go-Jek services using cash or digital payments, such as Go-Pay or other e-wallets.

Q: Are Go-Jek drivers safe?

A: Go-Jek drivers undergo a rigorous screening process and are required to provide a valid driver’s license and vehicle registration. The company also provides insurance for both drivers and passengers.

Q: Can I schedule a ride in advance?

A: Yes, you can schedule a ride in advance using the Go-Jek app or by calling the Bandung Call Center.

Q: Can I cancel my ride?

A: Yes, you can cancel your ride using the Go-Jek app or by calling the Bandung Call Center. However, cancellation fees may apply depending on the circumstances.

Q: How long do I have to wait for my ride?

A: Wait times vary depending on factors such as traffic and demand. However, Go-Jek is known for its fast and efficient service, and most customers report short wait times.

Q: Can I request a specific driver?

A: Unfortunately, you cannot request a specific driver. However, Go-Jek ensures that all drivers are qualified and have good track records.

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Q: What if I left something in my Go-Jek ride?

A: If you left something in your Go-Jek ride, contact the Bandung Call Center as soon as possible to report the lost item. Go-Jek will do its best to help you recover your lost item.

Q: Can I use Go-Jek to transport pets?

A: Yes, you can use Go-Jek to transport pets as long as they are properly secured in a carrier or cage.

Q: Can I use Go-Jek for business purposes?

A: Yes, many businesses use Go-Jek for transportation and other services. You can even set up a corporate account to make it easier to manage expenses.

Q: Is Go-Jek available in other Indonesian cities?

A: Yes, Go-Jek is available in many other Indonesian cities, including Jakarta, Surabaya, and Bali.

Q: Does Go-Jek offer promotions or discounts?

A: Yes, Go-Jek frequently offers promotions and discounts to customers. Keep an eye on the app or follow Go-Jek on social media to stay up-to-date on the latest deals.

Q: How do I become a Go-Jek driver?

A: To become a Go-Jek driver, you must meet certain requirements and go through a screening process. Visit the Go-Jek website for more information.

Q: How can I provide feedback or make a complaint?

A: You can provide feedback or make a complaint through the Go-Jek app or by contacting the Bandung Call Center directly.

Q: What if I have a problem during my ride?

A: If you have a problem during your ride, such as an issue with the driver or a safety concern, contact the Bandung Call Center immediately. Go-Jek takes safety and customer service very seriously and will do everything possible to resolve any issues.

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We hope this guide has been helpful in providing you with all the information you need to know about Go-Jek Bandung Call Center. From the services offered to contact information and FAQs, we’ve covered it all.

Go-Jek has revolutionized transportation in Indonesia, providing affordable and convenient services that have made life easier for millions of people. Whether you need a ride, food delivery, or other services, Go-Jek has got you covered.

So next time you’re in Bandung, give Go-Jek a try and experience the convenience for yourself!

Closing Statement with Disclaimer

Disclaimer: This article is intended for informational purposes only and should not be considered as financial advice. The author and publisher are not responsible for any actions taken by readers based on the information provided in this article. Please consult with a financial professional before making any financial decisions.

Thank you for reading our article on Go-Jek Bandung Call Center. We hope you found it informative and useful. If you have any further questions or comments, please feel free to contact us.

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