The Global Entry Call Center: Everything You Need to Know

Unlocking the Benefits of Global Entry

Welcome, fellow travelers! Have you ever dreamed of breezing through customs and immigration, avoiding lines, and saving precious time? Look no further than Global Entry, a program offered by the U.S. Customs and Border Protection agency that provides expedited clearance for pre-approved, low-risk travelers. In this article, we’ll dive into the Global Entry program, its benefits, and how to access them through the Global Entry Call Center. So pack your bags and let’s get started! 🛬🌎✈️

What is Global Entry?

Global Entry is a U.S. government program designed to facilitate entry into the United States for pre-approved international travelers. It allows members to bypass traditional customs and immigration lines and instead use automated kiosks to clear security quickly and easily. The program is open to U.S. citizens, lawful permanent residents, and citizens of select countries, including Mexico, Canada, UK, Germany, and South Korea. To apply for Global Entry, travelers must meet certain eligibility requirements, submit an application, and complete an interview and background check process.

Benefits of Global Entry

So, what exactly are the benefits of Global Entry? Let’s break it down:

Benefit Description
Expedited processing at select airports Global Entry members can use automated kiosks to bypass traditional customs and immigration lines, reducing wait times.
Access to TSA PreCheck Global Entry members are automatically enrolled in TSA PreCheck, which allows expedited security screening at participating airports.
Valid for 5 years Global Entry is valid for 5 years, allowing members to enjoy its benefits for an extended period of time.
Available to select countries Citizens of select countries, including Canada, UK, Germany, and South Korea, are also eligible for Global Entry. This provides a convenient way to access the U.S. for business or pleasure.
Can be used for land and sea travel Global Entry is not limited to air travel – members can also use the program when entering the U.S. by land or sea.
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How to Apply for Global Entry

To apply for Global Entry, travelers must complete the following steps:

Step 1: Check Your Eligibility

Before applying for Global Entry, travelers must ensure they meet the program’s eligibility requirements. This includes being a U.S. citizen, lawful permanent resident, or citizen of a select country, being in good standing with immigration authorities, and having no criminal history or other disqualifying factors. For a full list of eligibility requirements, visit the U.S. Customs and Border Protection website.

Step 2: Submit an Application

Once eligibility has been confirmed, travelers must submit an application through the Trusted Traveler Program website. The application requires basic personal information, employment history, travel history, and other details. It also includes a non-refundable application fee of $100.

Step 3: Schedule an Interview

After submitting an application, travelers must schedule an interview at a Global Entry Enrollment Center. At the interview, they will be required to provide biometric data, such as fingerprints, and undergo a background check. If approved, they will receive a Global Entry card that can be used at participating airports, land border crossings, and sea ports of entry.

Global Entry Call Center: How it Works

The Global Entry Call Center is a service provided by the U.S. Customs and Border Protection agency to assist travelers with Global Entry-related inquiries. The Call Center is staffed by knowledgeable agents who can provide guidance on program enrollment, appointment scheduling, and other issues. The Call Center is available Monday through Friday, from 9am to 9pm Eastern Time. To contact the Global Entry Call Center, travelers can call 1-800-514-6128. They can also email the agency at

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Still have questions about Global Entry and the Call Center? Check out these frequently asked questions:

1. Can I apply for Global Entry if I have a criminal record?

Travelers with a criminal record may be ineligible for Global Entry. However, each case is considered on an individual basis, and some offenses may not disqualify a candidate.

2. Can Global Entry be used by multiple people?

No, Global Entry membership is non-transferable and can only be used by the individual who was approved for the program.

3. Can I use Global Entry at any airport?

Global Entry can be used at over 70 participating airports in the U.S. and abroad. However, not all airports have Global Entry kiosks. Travelers can check the CBP website for a list of participating airports.

4. How long does the background check take?

The background check usually takes 4-6 weeks to complete. However, in some cases, it may take longer.

5. What happens if I lose my Global Entry card?

Travelers who lose their Global Entry card must contact the CBP to obtain a replacement. There is a fee for replacement cards.

6. How do I renew my Global Entry membership?

To renew Global Entry membership, travelers must submit a new application and undergo the interview process again. The renewal process can be started up to 1 year prior to expiration.

7. What if I need to cancel my Global Entry appointment?

If a traveler needs to cancel their Global Entry appointment, they must do so at least 24 hours in advance. Failure to cancel in advance may result in a fee.

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Thank you for joining us on this journey through Global Entry and the Call Center. We hope you found this article informative and enlightening. By participating in Global Entry, travelers can benefit from expedited customs and immigration processing, TSA PreCheck access, and other convenient perks. And with the help of the Call Center, applying for and managing Global Entry membership has never been easier. Safe travels! ✈️🌍🧳

Take Action Today

Ready to enroll in Global Entry? Visit the Trusted Traveler Program website to get started. And if you have any questions or concerns, don’t hesitate to reach out to the Global Entry Call Center for assistance. Your next adventure awaits – make it a seamless one with Global Entry. 🌟


The information provided in this article is intended for general informational purposes only and should not be construed as legal advice. The Global Entry program and eligibility requirements are subject to change at any time. Please consult the official U.S. Customs and Border Protection website for the most up-to-date information on the Global Entry program.