Introduction
Welcome to Fort Wayne 311 call center, where we prioritize providing the best public services for our community. Our team is highly trained in handling various requests, concerns, and information about city services, making sure that every call is resolved efficiently and effectively.
With 311, we make it easy for residents and visitors to connect with us without having to navigate through various city departments. A simple phone call or click on our website, and we’ll be on our way to providing exceptional customer service.
In this article, we’ll share more about the Fort Wayne 311 call center, its services, objectives, and how they can help the community.
What is Fort Wayne 311?
Fort Wayne 311 is the official hotline designated by the City of Fort Wayne government to provide residents with timely, reliable, and efficient access to city services.
The 311 call center is open 24/7 to provide assistance to the community by addressing concerns such as reporting a pothole, requesting garbage collection, or reporting a power outage.
Our Mission and Vision
Our mission is to create a communication channel between the city and its residents, ensuring that concerns are promptly addressed, and the community gets the services they need.
Our vision is to be the most efficient and effective customer service provider delivering an unparalleled experience to every resident in Fort Wayne.
Services Offered by Fort Wayne 311
Fort Wayne 311 offers numerous services to the community, including:
| Service | Description |
|---|---|
| Report Problems | Report non-emergency issues, such as potholes, broken streetlights, and graffiti. |
| Request Services | Request city services like garbage collection, park maintenance, and water quality testing. |
| Public Safety | Report non-emergency concerns or request assistance from police, fire, or EMS services. |
| Information and Assistance | Seek information and assistance about city services or refer to appropriate city personnel. |
| Financial Services | Inquire about financial assistance and economic development opportunities in the city. |
Frequently Asked Questions
How can I reach Fort Wayne 311?
You can reach Fort Wayne 311 by calling or texting (260) 427-8311 or visiting our website at www.fw311.com.
What are the business hours of Fort Wayne 311?
Fort Wayne 311 operates 24 hours a day, seven days a week.
What types of concerns can I report to Fort Wayne 311?
You can report non-emergency issues such as potholes, broken streetlights, and graffiti, or request city services like garbage collection and park maintenance.
Can I request assistance from police, fire, or EMS services through Fort Wayne 311?
Yes, you can request non-emergency assistance from police, fire, or EMS services by contacting Fort Wayne 311.
Are my complaints anonymous?
Yes, you may report issues anonymously. However, providing your name and contact information can help us provide better and more accurate services.
What do I do if I have an emergency?
If you have an emergency, please dial 911. Fort Wayne 311 is only for non-emergency concerns.
What are some of the economic development opportunities available in Fort Wayne?
Fort Wayne offers numerous economic development opportunities, including tax abatements, training grants, and incentives for businesses in the city. Contact Fort Wayne 311 for more information.
Can I submit a request or concern online?
Yes. You can submit your concern, request, or complaint online by visiting our website at www.fw311.com.
How long does it take Fort Wayne 311 to resolve my concern?
The time it takes for Fort Wayne 311 to resolve your concern may vary depending on its complexity. However, we strive to respond to every request within 24 hours.
Can I follow up on my request or concern?
Yes, you can follow up on your request or concern by calling or texting (260) 427-8311 or by visiting our website at www.fw311.com.
What happens after I report my concern to Fort Wayne 311?
After you report your concern to Fort Wayne 311, a ticket is generated, and a representative will handle your request. You will receive an update on the progress of your concern or request.
What languages does Fort Wayne 311 support?
Fort Wayne 311 supports English and Spanish language requests.
How can I provide feedback about my experience with Fort Wayne 311?
You can provide feedback about your experience with Fort Wayne 311 by filling out a survey on our website or by contacting us through our various communication channels.
Conclusion
In conclusion, Fort Wayne 311 Call Center is an essential service that provides the community with access to city services. Through 311, the residents can easily report concerns, request services and receive information about economic development opportunities.
We encourage the community to take advantage of this service and help us provide the best public service possible. Together, we can make Fort Wayne a better place to live, work, and visit.
Disclaimer
The information provided in this article is accurate to the best of our knowledge. Fort Wayne 311 Call Center does not guarantee the accuracy of the information provided in this article. Please consult the City of Fort Wayne government website or contact Fort Wayne 311 for the most recent and up-to-date information about city services.