🕗 Fidelity Hours: Everything You Need to Know 🕗
Welcome to our in-depth guide to Fidelity hours call center! Whether you are a customer or an employee, understanding the operating hours of a call center is essential. In this article, we will provide a complete overview of Fidelity hours, including what they are, when they operate, and how to contact them. So, keep reading to learn more!
What Are Fidelity Hours?
Fidelity hours refer to the specific hours of operation of Fidelity Investments’ call centers. Fidelity Investments is one of the largest financial planning and asset management companies in the world, with over $8 trillion in assets under administration. With such a vast customer base, Fidelity hours are crucial to ensure that customers can reach out and get the help they need.
When Do Fidelity Call Centers Operate?
Fidelity call centers operate from Monday to Friday, with varying hours depending on the specific department. The hours of operation are as follows:
| Department | Hours of Operation (ET) |
|---|---|
| Brokerage, Retirement, and Trading Services | 8:00 am to 8:00 pm |
| Wealth Management and Portfolio Advisory Services | 8:30 am to 8:30 pm |
| Customer Service | 8:00 am to 10:00 pm |
| 401(k) and Pension Plan Services | 8:30 am to 7:30 pm |
| Business and Institutional Services | 8:00 am to 7:00 pm |
It’s worth noting that these hours are subject to change, depending on holidays and other factors. Customers are advised to check the Fidelity website or call the relevant department to confirm the operating hours.
How to Contact Fidelity Call Centers?
One of the easiest ways to get in touch with Fidelity call centers is to use the ‘Contact Us’ feature on the Fidelity website. Customers can select the relevant department and fill out a form with their contact details and inquiry. Fidelity also has a customer service number that customers can call for assistance.
FAQs About Fidelity Hours
1. What is the best time to call Fidelity?
The best time to call Fidelity depends on the department you need to contact. However, in general, it is best to call earlier in the day to avoid longer wait times.
2. What are Fidelity weekend hours?
Fidelity call centers are closed on weekends. However, customers can still access their accounts online or use the automated phone service.
3. Are Fidelity hours the same for all locations?
Yes, the Fidelity hours of operation are the same for all call centers across the United States.
4. Can I speak to a live representative at Fidelity outside of regular business hours?
No, Fidelity call centers are closed outside of regular business hours. However, customers can still access their accounts online or use the automated phone service.
5. How can I find out if my local Fidelity office is open?
Customers can check the hours of operation for their local Fidelity office on the Fidelity website or by calling the local office.
6. Can I make changes to my account outside of regular Fidelity hours?
Some account changes can be made outside of regular Fidelity hours online. However, for more complex inquiries or changes, customers will need to contact Fidelity during regular business hours.
7. How long is the average wait time to speak to a Fidelity representative?
The wait time to speak to a Fidelity representative can vary depending on the time of day and department. On average, wait times are shorter earlier in the day.
8. What should I do if I have an urgent issue outside of Fidelity hours?
Customers can still access their accounts and use the automated phone service outside of Fidelity hours. However, for urgent issues, it may be best to contact Fidelity during regular business hours or seek assistance from emergency services.
9. How can I make an appointment to speak with a Fidelity advisor?
Customers can make an appointment to speak with a Fidelity advisor by calling the customer service number or using the ‘Contact Us’ feature on the Fidelity website.
10. How can I contact Fidelity for assistance with my workplace savings plan?
Customers can contact Fidelity for assistance with their workplace savings plan by calling the 401(k) and Pension Plan Services department or using the ‘Contact Us’ feature on the Fidelity website.
11. Can I access my Fidelity account outside of regular business hours?
Yes, customers can access their Fidelity accounts online or use the automated phone service outside of regular business hours.
12. What should I do if I forgot my Fidelity login information?
Customers can retrieve their Fidelity login information by following the prompts on the Fidelity website or contacting the customer service department.
13. How can I report suspicious activity on my Fidelity account?
Customers should contact Fidelity’s fraud team immediately if they suspect any suspicious activity on their account. The fraud team can be reached by calling the customer service number or using the ‘Contact Us’ feature on the Fidelity website.
Conclusion
As we have seen, Fidelity hours are an essential aspect of their call center operations. By understanding the hours of operation and how to contact Fidelity call centers, customers can get the assistance they need quickly and efficiently. We hope this guide has been helpful, and we encourage you to take action and reach out to Fidelity if you have any questions or concerns.
Disclaimer
The information provided in this article is for educational purposes only and should not be considered financial advice. Customers are encouraged to do their own research and consult with a financial advisor before making any investment decisions. We are not affiliated with Fidelity Investments or any of its subsidiaries.