Introduction
Greetings to all, and welcome to an article about Fidelis Call Center! In today’s world, where customer service is paramount to a business’s success, having a reliable customer support team in place is a must. Fidelis Call Center is a top-tier customer service provider that offers exceptional support to businesses worldwide. Through effective communication channels, Fidelis ensures that every customer query is handled promptly and satisfactorily. In this article, we will explore Fidelis Call Center’s history, services, and its significant contributions to its clients’ success. So, buckle up as we take you on a fascinating journey of excellence!
History of Fidelis Call Center
Fidelis Call Center is a leading customer service provider that was founded in 2007 in the Philippines. Since its inception, Fidelis has been committed to offering unparalleled customer support services to businesses worldwide. Over the years, Fidelis has expanded its operations and currently has five call centers in the Philippines, with over 3,000 employees.
Fidelis’ Services
Fidelis Call Center provides a wide range of customer support services that cater to diverse industries, including healthcare, finance, telecommunications, and e-commerce, among others. Here are some of its services:
| Service | Description |
|---|---|
| Inbound Call Center Services | Fidelis receives incoming calls from customers and provides support and assistance, such as technical support, order processing, and customer service. |
| Outbound Call Center Services | Fidelis makes outgoing calls to customers for purposes such as sales, appointment scheduling, and customer surveys. |
| Email Support Services | Fidelis manages and responds to customer emails promptly in a professional manner, ensuring that customer issues are addressed promptly. |
| Live Chat Support Services | Fidelis provides real-time chat support to customers, ensuring that their queries are attended to immediately. |
| Back-office Support Services | Fidelis provides support services such as data entry, order processing, and other non-voice services. |
How Fidelis Call Center Works
Fidelis Call Center uses state-of-the-art technology to provide its clients’ customers with excellent customer service. Here is how it works:
Step 1: Onboarding
After selecting Fidelis as their customer support partner, the business is onboarded through a series of comprehensive training sessions.
Step 2: Service Setup
Once the business is onboarded, a team of experts is assigned to set up the services to ensure that it meets the client’s expectations.
Step 3: Customer Support
After service setup is complete, Fidelis Call Center’s agents begin providing customer support services according to the client’s specifications.
Frequently Asked Questions about Fidelis Call Center
1. What industries does Fidelis Call Center cater to?
Fidelis Call Center caters to diverse industries, including healthcare, finance, telecommunications, and e-commerce, among others.
2. How many call centers does Fidelis have?
Fidelis Call Center currently has five call centers in the Philippines.
3. How does Fidelis ensure that customer queries are attended to promptly?
Fidelis uses real-time communication channels such as live chat and phone support to ensure that customer queries are attended to immediately.
4. Can Fidelis provide customized customer service solutions?
Yes, Fidelis provides custom-made customer service solutions that cater to the specific needs of each client.
5. Does Fidelis offer back-office support services?
Yes, Fidelis offers back-office support services such as data entry, order processing, and other non-voice services.
6. How does Fidelis train its customer support agents?
Fidelis has a comprehensive training program that includes theoretical and practical sessions to ensure that the agents are equipped to handle any customer service situation effectively.
7. Can Fidelis provide multilingual customer support services?
Yes, Fidelis provides multilingual customer support services in various languages, including Spanish, French, German, and Chinese, among others.
8. How does Fidelis ensure data security?
Fidelis has robust security measures in place, including firewalls, antivirus software, and access controls, to ensure that customer data is kept secure and confidential.
9. Can Fidelis provide 24/7 customer support services?
Yes, Fidelis provides round-the-clock customer support services to ensure that customers receive assistance when they need it, regardless of their time zone.
10. How does Fidelis measure customer satisfaction?
Fidelis uses various metrics, including net promoter score (NPS) and customer satisfaction (CSAT) scores, to measure customer satisfaction and identify areas for improvement.
11. What is Fidelis’ response time for customer queries?
Fidelis’ response time for customer queries is less than 30 seconds, ensuring that customers’ concerns are addressed promptly.
12. How does Fidelis ensure agent productivity?
Fidelis uses robust workforce management tools that help to monitor agent productivity, identify inefficiencies, and optimize agent schedules to ensure maximum productivity.
13. Can Fidelis provide customer support services for social media platforms?
Yes, Fidelis provides customer support services for social media platforms such as Facebook and Twitter, among others.
Conclusion
In conclusion, Fidelis Call Center is a top-tier customer service provider that offers exceptional support to businesses worldwide. Through its excellent communication channels, Fidelis ensures that every customer query is handled promptly and satisfactorily. With its comprehensive training program and state-of-the-art technology, Fidelis sets the standard in the customer support services industry. We highly recommend Fidelis Call Center to businesses looking to enhance their customer satisfaction levels and achieve success!
Disclaimer
The content of this article is for informational purposes only. The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of Fidelis Call Center. Readers are advised to seek professional guidance and conduct their independent research before making any decisions based on the information provided in this article.